Autonation Subaru Carlsbad

Service dept. Staff incl Service Manager Rick is unethical - BEWARE !!! Took my brand new 2011 VW Touareg in for what should have been a 15 min top off of Advlue fluid for the TDI. Instead, i unethical - BEWARE !!! Took my brand new 2011 VW Touareg in for what should have been a 15 min top off of Advlue fluid for the TDI. Instead, it turned into this dealer telling me they would not do work unless they were paid by the dealer that I purchased it from. They ended up lying to me about service errors I had on the car with only 130 miles on it when it was a simple clear that should have been done before delivery. They tried telling me they needed car overnight so they could drive around in it with a computer plugged into the vehicle. This seemed unusual and when I compared notes, I found conflicting stories between the service advisor, the tech, and the service manager who all seemed to be lying and/ or unknowledgable about the situation at the very least. I now understand why there are so many negative posts about this dealership. Glad I found out early as I will never bring my 11' Touareg TDI here again. More

I recently bought a 2011 Subaru Legacy from Bob Baker Subaru and could not be happier. I never felt pressured. The salespeople were very nice and knowledgable and never let on that I was asking too many Subaru and could not be happier. I never felt pressured. The salespeople were very nice and knowledgable and never let on that I was asking too many questions! They answered them all with a smile and patience. Once I made my decision and went to Finance, it couldn't have gone any smoother. Once again, everything was explained in detail and questions were encouraged. They worked hard to get me a GREAT deal!!! Am looking forward to working with their service department when I hit 3,000 miles. While not the best looking dealership, by far the friendliest and relaxed as well as the best deal!!!! Would recommend them to all my family and friends More

I was looking for a new 2011 Volkwagen GTI when I stopped by Bob Baker Volkswagen to have a look. The 2011 models had not arrived yet, however the salesperson took the time to review all of the options and p by Bob Baker Volkswagen to have a look. The 2011 models had not arrived yet, however the salesperson took the time to review all of the options and packages with me on the new models. He also informed me that the car I wanted with all of my specified options would be arriving in two weeks. Just like clockwork, the salesperson called me in exactly two weeks to let me know my car had just been delivered. Since I've got a busy schedule, I set an appointment with my salesperson to test drive the car. It was a 90 degree day, and the salesperson actually made sure that the car running with the air conditioner turned on so I wouldn't need to get into a hot car. How's that for service! He thoroughly explained all of the various features on the car before I took off for a test drive. When we returned to the dealership, we sat down and discussed all of my payment options. Once we had agreed on terms that I felt comfortable with, my salesperson introduced me to the finance manager who finalized all of the paperwork. Once I'd signed the documents, my salesperson carefully reviewed my warranty, covered some of the key information found in my ownwer's manual, and even set up my Bluetooth phone application for me. He also introduced me to the service manager, who scheduled my first complimentary maintenance visit. I was in and out in under two hours, and the whole experience was completely enjoyable from beginning to end. I'm having a blast with my new car, and my saleperson has even called me back a couple of times to follow up. I've recommended Bob Baker VW to all of my friends, and I'm sure that I will be doing business with them in the future. More

Bob Baker Volkswagen is the only place that I have had my car serviced at. Ron always makes me feel welcomed. Everyone that I have come in contact with is very nice. He always has my vehicle ready for me car serviced at. Ron always makes me feel welcomed. Everyone that I have come in contact with is very nice. He always has my vehicle ready for me when he says it will be ready. It is a real pleasure bringing my car to them. Excellent Service!!! More

I was there to see nathan in internet sales but no one was available. I was directed to his father, tony thompson, which was weird but I wanted my trade appraised. Not only was he rude, he was the worst c was available. I was directed to his father, tony thompson, which was weird but I wanted my trade appraised. Not only was he rude, he was the worst customer service person I ever met. I was the only customer there but he took forever and wouldn't give any direct answers to the easiest of questions. I can only guess at the number of lost sales because of this one person. More

Oh it is with a deep sigh I say I completely agree with these other postings. These people are terrible. Grade A gerks and seriously lacking knowledge of the products they sell. They sold me a car with these other postings. These people are terrible. Grade A gerks and seriously lacking knowledge of the products they sell. They sold me a car with a defective door and are yet to get it right, charged me $500 for a security system that is already built into the car (I am now a proud owner of 2) and told me it is not possible, I repeat NOT possible to get nav as a feature on my 2010 jetta tdi. It is only offered as an aftermarket option but still covered under warrenty. We little did I know that is a complete lie and in putting in an aftermarket system I will cease the ability to use my voice activated bluetooth, nice. The have been terrible when I have called and I cannot say enough bad things about them. In fact at this point I cannot believe I sold my lexus with AMAZING customer service to spend all my time dealing with jackasses. PLEASE stay far far away!!!!!!!!! More

Why? Why? Why? We knew what the experience would be like but due to convenience we went to service our passat anyway. Painful...refer to your owner's manual that should fix the problem. We even put a like but due to convenience we went to service our passat anyway. Painful...refer to your owner's manual that should fix the problem. We even put a post it on the page in your owner's manual. I am not a moron! We've tried that 30 freaking times since you repaired it the first time and it hasn't worked since. Either we're doing something wrong or our imagination is pessimistic. These people never NEVER get it right. All they do is tell you everything you need besides the issue you to take it in for. It hurts. All I can do is say pray for all of these people who's energy is just twisted. A fish rots from the head first and I'm sure the service manager whoever he or she is is a useless service provider. Thank God his or her family loves them because this customer hates going there and NEVER will again. Steer clear of Bob Baker VW in Carlsbad for both sales and service. I've purchased 4 cars over 8 years and am done. No longer going there out of convenience I will drive to Miramar. By the way I live in their town. So what...Mira Mesa here I come! More

After a month of trying to get the right car and the right numbers together, I brought the agreed upon 5 grand cash plus the trade in (worth another 3 grand) on Deal Day. They tell me the rate has gone right numbers together, I brought the agreed upon 5 grand cash plus the trade in (worth another 3 grand) on Deal Day. They tell me the rate has gone up on the loan, and for an extra 1500 it will put the payments back in the range we had discussed as my comfort zone. I said I could come up with another 1000 on such short notice, but not another 1500 (hell I was already putting down 8000) so they said if I gave another grand they would pull 500 of the price of the car (which they were overcharging me for anyways by about 3grand, usually I haggle but I'm alone w/ no family juggling a newborn and a four year old while hubby is in Afghanistan, so I pick my battles) I was told the payments would be one amount...but there was a glitch in having the signed papers back in time (the papers had to be FedExed to hubby overseas) so they gave me "dummy papers" to sign so they could take my money and I could take the car. On the "dummy papers" was a payment higher than what was agreed to. I asked my sales guy and Finance guy why and he said NOT TO WORRY, that whatever numbers where on those papers were from the old rate before I plopped down the extra money, and that the papers he sent hubby had the numbers we discussed. After I've had the car for a week I get the finished paperwork back and lo and behold it has the higher payment! I immediately drive to the dealership and try to figure out what happened...in the end they never took that last measly 500 off of the car price, just told me they would and didn't, and when I confronted the sales and finance guy that lied to me they said No, whatever I had signed on the dummy papers was what they sent to hubby (which of course isn't what they said they day I was signing the dummy papers) and then went on to bully me with much attitude saying that if I had a problem w/ the difference in payment then I can just give the car back, they can just re-sell it if I have a problem (after I've had it for a week and they've already got my trade in and money) So basically I plopped down extra money for no reason, got ripped off in price anyways and then lied to on top of it. I also noticed they never sent me a Customer Satisfaction survey or anything afterwards...WORST car buying experience EVER and this is car #8 for me. More

This service department is horrible. They have cost me over $600 in the past month and my 2000 Passat is still not fixed. As of today, my car is still there. The service manager, Rick Nelson was extreme over $600 in the past month and my 2000 Passat is still not fixed. As of today, my car is still there. The service manager, Rick Nelson was extremely rude when I had a few simple questions as to why my car is still sitting in the parking lot untouched and unfixed. If I could, I would rate this dealership at a "0". Do not get a car or take your car for service to this dealership AT ANY COST! More

I called this dealer up as they were the only dealer in SoCal with the car I wanted (a Jazz Blue 20th Anniversary GTI). I live over 2 hours away so I called up and made sure to set up everything over the p SoCal with the car I wanted (a Jazz Blue 20th Anniversary GTI). I live over 2 hours away so I called up and made sure to set up everything over the phone. I told them what I wanted for my trade and they agreed. I told them what I wanted my payments to be and they agreed. I drove 2.5 hours down there after work to get the car only to find that they were into playing games. They tried to charge me a markup, they changed the finance rate on the lease, they screwed with the value of my trade in, and they rushed the entire process. They didn't even detail the car. Had I been able to find the car anywhere else I would have walked out. I ended up having to put more money down than i intended, and still ended up with a higher payment, but I got the car. I absolutley loathed that experience and highly recommend people stay away. More