Autonation Subaru Carlsbad

My experience was excellent. My Sales person, Dave Ploessel, was professional, informative, friendly, and straightforward. The management was also great, location was very convenient. Once my decision Ploessel, was professional, informative, friendly, and straightforward. The management was also great, location was very convenient. Once my decision was made, the process through Finance was also very smooth and efficient. I highly recommend this dealership. More

I came in to just view cars but I ended up getting a new 2013 Passat. I looooved it! Eddie D really helped me get a great deal, he wasn't pushy or anything. Overall it was a great experience. It does NOT co 2013 Passat. I looooved it! Eddie D really helped me get a great deal, he wasn't pushy or anything. Overall it was a great experience. It does NOT compare to my 1st experience with Toyota Escondido. If you want a nice cheap car check out Volkwagon and ask for Eddie! More

I came to Bob Baker Volkswagen Subaru specifically for a vehicle that I saw on their website. When I pulled in and got out of my car to look at the vehicle I was interested in, I was greeted by Eddie, and vehicle that I saw on their website. When I pulled in and got out of my car to look at the vehicle I was interested in, I was greeted by Eddie, and felt very welcomed right off the bat. During my entire visit at the dealership, I never felt pressured to buy the car, had all of my questions answered, and felt like I mattered. I have been to places before where I have felt pressured to buy the car, that I was just "another customer," and where I didn't feel welcomed. Eddie was wonderful and provided me with all the time that I needed in order to make a decision about purchasing the car. I would recommend this dealership to anyone and would go back because of the respect that I received from Eddie and the friendly staff there. More

We highly recommend Bob Baker Subaru...the Sales Manager and his staff were very accommodating. They had a great selection and found us the exact car we were looking for and the price beat everyone across and his staff were very accommodating. They had a great selection and found us the exact car we were looking for and the price beat everyone across the County. Grady, Greg, and the rest of the staff are very friendly and attentive, making sure the car we chose fit our needs. Finance was a breeze, no pressure, very professional. The showroom is clean and contemporary, with a very cool interactive accessories display where we chose our roof rack bars. Great experience, great people, great deal, much appreciated! -ChrisF More

My vlokswagon routan is falling apart from spoiler electrical power windows popping out and just non stopp issues with this vehicle they constantly just have it sit in there shop making us wait for it electrical power windows popping out and just non stopp issues with this vehicle they constantly just have it sit in there shop making us wait for it days at a time. More

The the oil change and brake check and tire rotation servicing of my 2005 Subaru Forester was handled politely and efficiently. I definitely like the Bob Baker/Carlsbad Express Service and will return servicing of my 2005 Subaru Forester was handled politely and efficiently. I definitely like the Bob Baker/Carlsbad Express Service and will return for all my regular servicing from now on! I was completely satisfied with everything. Brad, the servicing rep was polite and attentive, making sure my car was ready promptly since I was waiting. He even gave me a token for a cup of coffee and showed me how to use the machine. I was very happy to see my car washed and ready to go in no time at all. Bob Baker of Carlsbad has indeed put out a great effort to make the customer happy. Thank you for that! R P Allen More

Great customer service. Eddie listened to what I wanted and the price I was willing to pay. I probably send Eddie like six times to present my offer to the manager . Eddie did not mind. He maintained a p and the price I was willing to pay. I probably send Eddie like six times to present my offer to the manager . Eddie did not mind. He maintained a positive and friendly attitude all the time. After several attempts of negotiating the price, manager Armando came out and matched my asking price. Since I had bought a car here before, Eddie had all my information on the computer. Paper work was much easier. Nate from finance was also great. He was able to create a package according to my needs. Other dealerships would try to sell you additional coverage and things that you don't actually need. My family and I got there around 8:15 pm and we were out by 10:00pm. Beautiful. The following day we picked up the car. The car was ready!!!. Eddie went over the car with my son and he answer all the questions. Keep up the good work guys More

Great experience from beginning to end.Yung actually listened amd found the car I ended up leasing. Even the finance dept was a pleasant experience... listened amd found the car I ended up leasing. Even the finance dept was a pleasant experience... More

Worked with Joseph Clements on a new BRZ and the whole experience was excellent from beginning to end. He knew his product and was very straight forward and answered all of my questions. I'd recommend him experience was excellent from beginning to end. He knew his product and was very straight forward and answered all of my questions. I'd recommend him to anyone looking for a Subaru or VW! Everything during the purchase was straight forward and fair and this is coming from a previous car salesman (myself). I have had 0 issues since the purchase and can honestly say doing business with his is the real deal. More

My sales experience - 5 stars. Everything else - ZERO! Last August, I purchased a 2013 Legacy Limited from this dealer and had an EXCELLENT sales experience with Don Parr. Don is extremely knowledgeable a Last August, I purchased a 2013 Legacy Limited from this dealer and had an EXCELLENT sales experience with Don Parr. Don is extremely knowledgeable and very patient. I visited the dealer several times while I reviewed this car and two competitors very closely. I had spreadsheets and payment calculators on my laptop - a dealer's worst nightmare. I researched the inventory on this model with the options I wanted from Thousand Oaks to the Mexican border, and there were only 3 or 4 available. Don assured I got a great price - I really did - and they had the car brought in from another dealer. Don was no BS, and I really appreciated that from him. Now, not true for the finance dept. As much as I didn't want to, I got suckered in to the "Added Security Agreement' which extends service to 7 years or 100K miles. It was late on a weeknight (almost 10 pm), and I had not eaten. I wish I had thought about this more closely. No worries though. The agreement fine print says I can cancel within 90 days and get a full refund. Well, that's what it says. Unfortunately, Scott Eisold the Finance Director told me that is not what it means. I've had several conversations with both Scott and Subaru of America in New Jersey, and they REFUSE to refund the money even though the agreement says, "If this Agreement is cancelled within 90 days after purchase and you have not filed a claim, you will receive a full refund." Uh, yeah. Total lying dirt bags. This WILL end up in front of a judge, I'm sure. So sad that they have a great salesperson like Don, and then a two-faced liar like Scott. I will NEVER bring my car here for service. There are too many other places worthy of my business. More