Autonation Subaru Carlsbad

Just what everyone wants in a car dealership... No hassle, attentive, finds the answer to your most obscure question, easy, fast, affordable and again no hassle. This is the second time I have bought hassle, attentive, finds the answer to your most obscure question, easy, fast, affordable and again no hassle. This is the second time I have bought a new car from Bob Baker More

Alicia Floyd was my internet sales person and was able to get me very close to the price I wanted over e-mail. She was very helpful and kind. When I arrived, Greg Brock assisted me in test driving the car get me very close to the price I wanted over e-mail. She was very helpful and kind. When I arrived, Greg Brock assisted me in test driving the car I had chosen and evaluating my trade in. While they wanted a few hundred more than I wanted to pay for the new 2014 Subaru Forester I bought, they also gave me $200 more than Carmax for my trade-in to even it all out. Greg was firm, when needed, but never rude. However, he did include the extended warranty and the dealer installed car alarm in my invoice even though Alicia and I had already agreed on an out the door price that did not include these items. Greg did not make it clear to me that these two items were added. Had I not reviewed each line item very carefully and reviewed the total cost closely, I might have missed it. I believe that these items are very expensive ($3,000 total added) from the dealer and not worth it. I saw that the dealer installed alarms are tiny plastic devices that are contained in a small vending machine. They look like little Lunchables packets. I am no expert but it appears that these simple plastic alarms are very cheap to manufacture and merely plug into the car's existing wiring harness. Probably takes 2 minutes to install and costs only a few dollars. No dealer would spend anywhere close to $700 to install a fancy alarm on every car that comes on their lot. Joseph Clements is the finance guy and he was very nice but his job is to sell you the above mentioned items and more. The buyers in his office before me got the harder sell (not rude but firm) but he was softer to me. He varies his tactics based on the buyer. I was very polite and listened to all of his sales pitches as it is his job to try and sell these products, such as the extended warranty, various car alarms, Lojack and paint protection. I politely declined all of these items and he did not push too hard on them. He was not able to provide me better financing terms than I already obtained through Navy Federal. As such, we signed papers and the deal was done. He did ask me to sign over my trade in to him as the first item of business but I wanted to do that item last. I didn't want to sign over my old car until I was sure that I liked the terms for the new car purchase. He was fine with that. Whole process took 2.5 hours, which is longer than I expected but they were nice and gave me free gourmet coffee. They even stayed way past closing time to close this deal. The dealership is very nice and everyone was really friendly and talkative. If you do your homework and come prepared then your buying experience will be awesome here. More

Since this was my first time purchasing a new vehicle I was very impressed with the service that I received. Dante and Tracey were excellent people to work with. There was no pressure and I felt very comf was very impressed with the service that I received. Dante and Tracey were excellent people to work with. There was no pressure and I felt very comfortable the time that was spend with me explaining the works of purchasing a new vehicle. I would certainly highly recommend Bob Baker and his crew. I look forward to having this vehicle for many years to come. Thank you for being honest and straight forward. Siggie Ogan More

My family comes from working in the Auto Industry. It was coming time for me to trade/purchase a new vehicle. There was never any pressure from my sales person, he was so kind and friendly. I brought my whol coming time for me to trade/purchase a new vehicle. There was never any pressure from my sales person, he was so kind and friendly. I brought my whole family down to inspect the new car long before we purchased it. My mom, husband, six year old father all thought his service was very patient and kind. I didn't feel like he was pressuring us, just standing behind the quality of his product. Every was was great, sales, sales manager and finance, thank you for making this a great experience, will definitely recommend and have services done at this dealer. More

Highly recommend anyone who is looking for a vehicle to visit Bob Baker VW Subaru. The staff was friendly and went above and beyond toake surey family and I were comfortable for the entire car buying exper visit Bob Baker VW Subaru. The staff was friendly and went above and beyond toake surey family and I were comfortable for the entire car buying experience. My overall car buying experience was by far the best while I was at Bob Baker. More

I entered the dealership to obtain a lease on a reliable car for a reasonable price. my expectations had been set re vehicle and price earlier through email exchanges with the Internet sales team. Donte, th car for a reasonable price. my expectations had been set re vehicle and price earlier through email exchanges with the Internet sales team. Donte, the salesman, took very good care of us, gave an excellent demonstration and then worked very hard to meet our expectations regarding the exact vehicle we wanted and the price. We did come to an agreement and we drove off in an excellent car that afternoon. A very quick and easy purchase. More

After buying my Toyota at bob baker Toyota in lemon grove I was so impressed with them that when I wanted to get a Subaru I went to bob baker subaru in Carlsbad!! I am 58 years old and have bought a lot of c I was so impressed with them that when I wanted to get a Subaru I went to bob baker subaru in Carlsbad!! I am 58 years old and have bought a lot of cars thru out my life!! These are the most honest and friendly car people I have ever met!! I have bought now two subaru SUVs in one year from bob baker subaru!! I dealt with Oscar Smith salesman and Nathan in finance! Best team I have ever worked with!! More

I thought after confusion the service adviser that did help me made me feel she was going to fix the problem and she did and explained what was being done to solve my problems on the new car. Thank you help me made me feel she was going to fix the problem and she did and explained what was being done to solve my problems on the new car. Thank you More

Oscar was friendly, laid back and very knowledgeable about the model we were looking at. He is not a "typical" sales guy. He was personable, attentive, low pressure and gave us the info we needed to about the model we were looking at. He is not a "typical" sales guy. He was personable, attentive, low pressure and gave us the info we needed to make a decision. The dealership was clean, cars readily available, and service was great. We are very pleased with our purchase and experience. More

I had a great salesman. Bill Toolen is thorough and comprehensive in his presentation. I was actually on my way to buy a Toyota Rav 4 when I pulled into the dealership to look at the Forester one more comprehensive in his presentation. I was actually on my way to buy a Toyota Rav 4 when I pulled into the dealership to look at the Forester one more time. In talking to Bill and learning all of the improvements in the 2014 Forrester, I felt certain that a Subaru was the best car to meet my specific needs. I worked with a Costco agent to assure that I could get the Costco member pricing, and then I went ahead and made the purchase on a subsequent trip. Bill was able to get me the color I wanted within 24 hours. He is a personable man who really cares for his customers. Once I took delivery of my new car, Bill sat with me and explained many of its wonderful features. I came back the next day with my phone and garage opener and got them synced to the car as well. I am a happy customer and would definitely recommend "Billy" to anyone I meet who is interested in buying a car. Subaru is well-made and building a reputation in the U.S. for making excellent cars,and the dealership has a great reputation for standing behind their cars and customers. More