Autonation Subaru Carlsbad

Have purchased here before which was a good experience. Today we had another enjoyable time with all we met at Bob Baker Subaru. The computer systems crashed as we were awaiting trade in value to be determ Today we had another enjoyable time with all we met at Bob Baker Subaru. The computer systems crashed as we were awaiting trade in value to be determined. We began to worry that things weren’t going our way. Uzair assured us that it will all work out. About 2 hrs later the system came back up and our trade in numbers came out in our favor! The deal was struck and we drove off in our new Subaru!😁 More

I was an early arrival, even before some other service writers. When Julian Perez arrived, he was quick to come to my car, and take care of my needs. I feel that perhaps I made him late getting off work writers. When Julian Perez arrived, he was quick to come to my car, and take care of my needs. I feel that perhaps I made him late getting off work as my phone was not accepting his call. I guess the number was blocked., although it usually goes to silent calls, so I’m not quite sure what happened there When I arrived, Julian was very pleasant and not upset with me! I will choose him as my service writer if it all possible going forward. More

This was my first experience with customer service for an oil change. I was so impressed with the entire quality of how my visit went. I simply don’t have enough room here . There was a gorgeous Christmas tr oil change. I was so impressed with the entire quality of how my visit went. I simply don’t have enough room here . There was a gorgeous Christmas tree in the customer lobby and nearby, fresh water and healthy snacks while I waited. The seating was especially comfortable and made for people to really relax in. My personal agent, for this visit Philip was simply incredible. What a terrific ambassador he is for your company. I felt like the most important person on site and that is exactly how a 72-year-old woman would want to feel on her first visit by herself to get her car serviced at your facility. Kudos to you for top drawer service. Hang on to your ambassador and your process, which is basically flawless. I am a 32 year veteran quality auditor for medical industry. I know how to recognize fantastic service and you have it. Thanks for everything. I really had a terrific experience. More

Nothing bad. Everything was excellent and expediated. The process was modern and efficient. I’ll be back. Everything was excellent and expediated. The process was modern and efficient. I’ll be back. More

John Loss is one of your best! He went above and beyond the call to service. He went above and beyond the call to service. More

Don’t tell me a safety recall will take 4-6 hours and you offer me no rental car and no shuttle and I have toddlers Also why do 3 different service sept employees explain 1 recall in 3 different ways? Be offer me no rental car and no shuttle and I have toddlers Also why do 3 different service sept employees explain 1 recall in 3 different ways? Be consistent and informed It should be noted I’ve worked in the industry (service sept at auto dealership ) for over 5 yr More

The service here is consistently exceptional! The customer lounge is comfortable and dog friendly as well. The customer lounge is comfortable and dog friendly as well. More

Last visit for oil change and tire pressure lite took 3 hrs+, more than double the estimate. No communication from service writer, had to track him down a couple times, once he was at lunch. First they d hrs+, more than double the estimate. No communication from service writer, had to track him down a couple times, once he was at lunch. First they didn’t know where car was, then they found the car, but keys were with tech that went to lunch. The work was fine, but the service was another matter. A 1 rating is being generous! More

Pleasant car buying experience at Bob Baker Subaru. Test drove 2 outback models and I was fortunate that the dealer took delivery of the autumn green 2023 Outback Wilderness the day I showed up. Origin Test drove 2 outback models and I was fortunate that the dealer took delivery of the autumn green 2023 Outback Wilderness the day I showed up. Originally we thought only white was available until Yuri checked on the other color which was listed as "in transit". Lucky for me and Yuri bringing this to my attention sealed the deal. Very happy with the entire process. More

Great experience with sales department, some issues with the car that should have been taken care prior to ownership the car that should have been taken care prior to ownership More