Autonation Subaru Carlsbad

Love our cars :) Both my mom and I bought our cars in this dealership. And we're both absolutely in love with our cars. My cousin got his in this dealership as well. W Both my mom and I bought our cars in this dealership. And we're both absolutely in love with our cars. My cousin got his in this dealership as well. We're all happy. Yong is the bomb. More

Charles Marr Excellent help by Alex. He worked very hard to make the sale and I will be back to buy a car from him within the month. Excellent help by Alex. He worked very hard to make the sale and I will be back to buy a car from him within the month. More

Honest and Friendly Went 4 times to test various cars. Michael was patient and knowledgeable every time as well as pleasant to deal with. Left with 2 cars! Went 4 times to test various cars. Michael was patient and knowledgeable every time as well as pleasant to deal with. Left with 2 cars! More

nice, wow! i came in to see the new VW golf. i ended up leaving with a new Subaru! Doug was extremely helpful and caring. i would recommend him to anyone lookin i came in to see the new VW golf. i ended up leaving with a new Subaru! Doug was extremely helpful and caring. i would recommend him to anyone looking for a new car. More

Great experience buying our VW Came to this dealership looking at possibly getting a new VW. Salesperson Rich Thornton met us on the lot and listened to our needs and budget. It Came to this dealership looking at possibly getting a new VW. Salesperson Rich Thornton met us on the lot and listened to our needs and budget. It was determined that a new car would be pushing our budget, he suggested a gently used Routan that had just come on the lot. It was perfect for us and he quickly arranged financing and got us on our way. He later called to make sure we were happy with our purchase and even sent us a spare key that had turned up at the dealership a couple of months later. The vehicle has been great and I would highly recommend this dealership and salesperson! More

Bob Baker Subaru Carlsbad Billy Toolen helped me pick my first Subaru. He answered all of our questions in detail and did not push anything we were not interested in. I was ref Billy Toolen helped me pick my first Subaru. He answered all of our questions in detail and did not push anything we were not interested in. I was referred to him by a friend whose boyfriend worked with Billy, Corey Fontyn, and it was a great reference. I never once felt like Billy was trying to upsell me. He was very patient and answered my questions and my mother's questions fully. I absolutely LOVE my Subaru Crosstrek and I know all the details about it because Billy helped me with it all. Thank you, Billy for being a patient, honest, and straight-forward dealer! More

I researched. I came. I bought. I'm happy. I went in simply to look at a Forester XT Premium, which I knew that had at least one of. A very friendly and helpful gentleman named Terry helped me I went in simply to look at a Forester XT Premium, which I knew that had at least one of. A very friendly and helpful gentleman named Terry helped me out with the Forester XT I parked next to, which had arrived recently as a dealer trade. I already knew it was the Forester XT that I wanted to see, and Terry was happy to take me on a test drive immediately, sensing that I knew about the car already. The test drive was great. The route I took included everything from neighborhood streets which involved hills, empty streets to get a feel for the power, freeway, and even a little unscheduled stop-and-go traffic. Afterwards, another of his customers came back to make a deal with him, so I let him take care of that while I mulled over the possibility of this being a purchase today. I made a call to my insurance to check estimates on rates for the specific car I tested during this time, and the call took much longer than expected. Terry routinely returned, and without saying a word, waited patiently for me to get off the phone. Once I finished, he was helping another customer (this is normal in car sales so I didn't take offense). Another gentleman named Eddie came to help me. We sat at a his desk, and he began asking the standard questions getting a feel for how I was thinking about paying. I knew I didn't want a credit check until I knew my trade-in value, because I might just pay for the car in full if the trade-in was generous. As expected, the trade-in was less than I wanted, so I decided to finance. Without being pushy, Eddie asked if I wanted to run a credit check to get a better idea of rates, but I politely declined. I knew my credit score was good, so I simply wanted to negotiate price. Here's where many people become scared, and think that salespeople are liars. The opposite is true in fact. Tell the salesperson the truth, and you will likely get truth as a response. I told Eddie that I wasn't going to pay sticker, I'd be a fool to. I've done ALOT of research, and know how dealerships work, so Eddie gave me straight answers with no fluff or BS. I thoroughly respect that man and his sales manager today for making this a true business transaction, instead of a nightmare of back-and-forth offers. I asked for a reasonable price, and I got it. Satisfied with my price, I headed over to finance. I've always hated this part of car sales. You've just agreed to a price for the car you desire, now this signing process includes attempts to sell you packages you don't need. This guy, who I respect so little I forgot his name, kept pushing his useless service packages on me as if I'm stupid for not getting them. Several times, he would ask "So what is keeping you from being interested in these packages?" to which I would reply, "the total cost of the packages." Do I really have to explain to you why I don't want to buy something? I'm sorry guy, I'm here to buy, not get interrogated as to why I'm not buying something. I guess he realized his efforts were in vain, so he simply had me finish signing papers. I understand that you make commission on these packages guy, but if you really expect people to fall for the "You're stupid if you don't" mentality you should be doing finance at a GM dealership. So now that I'm done with signing papers, I go back over to Eddie to wait for my car to finish washing. We had discussed earlier that I have no way to drive both my new car, and the car I ended up not trading in, home. Eddie had a brilliant solution: I would drive my car back home, a lot attendant would drive my new car, and Eddie would drive a third car for their return to the dealership. Mind you, by the time they got back to the dealership, they were already supposed to be off work. This was all post-sale kindness, and really sealed the deal for me. Thanks lot attendant guy! If there's anything you should take from this lengthy review, it's that you should: 1) Do your homework 2) Tell the truth about what you want, and how you plan to get it 3) Don't be scared of the salespeople, they want a sale just as much as you want a deal 4) Ask for Eddie or Terry 5) Wear ear plugs for the VW finance guy More

No Hassle Car Shopping I had a great experience at Bob baker VW, I worked with Eddie who really listened to me, and gave me great information and was very professional and f I had a great experience at Bob baker VW, I worked with Eddie who really listened to me, and gave me great information and was very professional and friendly. He understood that I was nervous about picking and buying a car and treated me well, not like I was wasting his time, which is what I have experienced at other dealerships! Eddie gave me the low-pressure, no hassle car buying experience I was looking for. I recommend him and the dealership highly! More

Yong great with young and old! Recently went car shopping with my college age son. He had his heart set on pickup truck. I talked him into looking at a Crosstrek at Bob Baker Subaru Recently went car shopping with my college age son. He had his heart set on pickup truck. I talked him into looking at a Crosstrek at Bob Baker Subaru in Carlsbad. While there, we met a delightful salesman named Yong Shin. He was very polite and answered all our questions thoroughly. (He also wasn't too pushy which was refreshing!). He took us to two separate lots to find the car we wanted. He took us through all the paperwork expertly and got us an EXCELLENT deal. While we were waiting for the finance dept. he even offered us his subway sandwich. (He heard us say we were hungry : ) ). If you're looking for a car, not only would I recommend a Subaru (we have 2) I'd recommend you go see Yong Shin at Bob Baker in Carlsbad. More

2014 crosstrek purchase Fantastic dealership, fast , smooth transaction. Aaron took care of everything for me, highly recommend asking for him. 5 stars , would recommend for Fantastic dealership, fast , smooth transaction. Aaron took care of everything for me, highly recommend asking for him. 5 stars , would recommend for every one to shop here. More