Autonation Subaru Carlsbad

JP is not your stereotypical car sales man I had been eyeing the 2014 Subaru Crosstrek and stopped by to just look and test drive. JP was helpful, friendly and not pushy at all. Over the next I had been eyeing the 2014 Subaru Crosstrek and stopped by to just look and test drive. JP was helpful, friendly and not pushy at all. Over the next 2 weeks I corresponded with JP over email and text message with questions and he patiently addressed all of my concerns. Even though I live over 20 miles from Bob Baker Subaru and there are other dealers much closer I returned to work with JP and the process was painless. He had my vehicle ready for me, we ran numbers on several scenarios and it felt like I was working with a friend who had my back. After the purchase was complete JP took the time to sit in my new vehicle with me and walk me through all of the features. Thanks again JP & Bob Baker for making this car buying as painless as possible. More

JP and Tracey provided the best car buying experience My wife and I just bought a 2015 Subaru Forester from Bob Baker Subaru in Carlsbad, CA. Our salesperson JP and his manager Tracey provided the best ca My wife and I just bought a 2015 Subaru Forester from Bob Baker Subaru in Carlsbad, CA. Our salesperson JP and his manager Tracey provided the best car buying experience we ever had. Our initial search started with the Costco's Auto Program. Tracey had email correspondence with my wife so that we had the rough idea on what to expect before setting our foot in the dealership. JP was our salesperson. He's very courteous and patient, most importantly JP was technically knowledgeable even though he had only been with Bob Baker Subaru for a few months. Both my wife and I never felt any pressure to purchase anything. The entire buying process was completely hassle-free. Before we drove the new car out of the park lot, JP walked though all the features in the Forester. Since the deal was completed, we told him that before coming to Bob Baker Subaru in Carlsbad, we already had a solid offer from a different dealership that was a couple hundred dollars lower than the price we got at Bob Baker's, however we decided to go with Bob Baker's because the superb customer service we had received from JP and Tracey. Thanks to JP and Tracey. Thanks to Bob Baker Subaru. More

Returning customer We bought a new 2015 Subaru Foster this Sept. was very impressed with Alex our salesman, he was very polite and thorough. would have him again. We bought a new 2015 Subaru Foster this Sept. was very impressed with Alex our salesman, he was very polite and thorough. would have him again. More

Great Experience Had such a great experience with Bob Baker. Did not feel like the typical pushy dealer experience, and left with a great deal on a great car. Wasn't Had such a great experience with Bob Baker. Did not feel like the typical pushy dealer experience, and left with a great deal on a great car. Wasn't planning to stop here but really glad I did. JP was really ideal, in that he was down-to-earth, nice, and real. I was very glad to have the opportunity to work with him as it made me feel like I was making the right decision. More

returning customer We live some 25 miles away from Bob Baker dealership. As, unusually, they did not keep their promise to complete the service of my Subaru by 2 P.M.(du We live some 25 miles away from Bob Baker dealership. As, unusually, they did not keep their promise to complete the service of my Subaru by 2 P.M.(due to mechanics shortage, they explained) and I having another engagement, I took my car as it was. To their credit they did not insist on charges. I wrote letters to then service manager and when he did not respond I wrote to Bob Baker person, with the same result, no response and I took my business elsewhere. This was some five months ago. As one, among many, receiving promotional emails from the new Service Manager; I took my car again for properly completing the 30,000 Service. What an excellent surprise and pleasant change. I was welcomed and introduced to Dawn mount. She patiently listened to my previous experience, listed my service requirements and shuttled us (my wife accompanied me and we made a day of it on the beach) to an Inn in Carlsbad. When we returned, shuttled again, the car was ready, washed and cleaned. What a delightful experience. The reason for not scoring Excellent for everything; is the past history. After the next service, I will write my experience again even though I am sure under the new Service Manager, Don, things have changed for the better. More

Worked with JP and it was the best I just got done buying a 2015 WRX from JP I can't tell you that he is the best sales man I have ever worked with in my life and I grew up in and aroun I just got done buying a 2015 WRX from JP I can't tell you that he is the best sales man I have ever worked with in my life and I grew up in and around the car industry. He went above and beyond to make sure that this deal worked for me. If you ever want a VW or a Subaru I can't stress it enough to make sure you come to bob baker and ask for Jp he you will be one happy coustomer I am a customer for life cause Jp works here. More

Excellent service I bought a new 2014 Subaru Outback this year and was very impressed by the service at Bob Baker. Our salesman Yong was terrific; he was thorough but I bought a new 2014 Subaru Outback this year and was very impressed by the service at Bob Baker. Our salesman Yong was terrific; he was thorough but not pushy. The car has been fantastic so far. I highly recommend this dealer. More

Impreza Michael provided excellent customer service with a comfortable, low-pressure sales environment. He was very generous with his time. I would recommend Michael provided excellent customer service with a comfortable, low-pressure sales environment. He was very generous with his time. I would recommend him and Bob Baker More

5 star service Jim Mirr was excellent to work with and personable, honest and kind! 5 star service. I love my Passat. Great experience all around! Highly recommend t Jim Mirr was excellent to work with and personable, honest and kind! 5 star service. I love my Passat. Great experience all around! Highly recommend this dealership. More

Impreza Sport Alex was a huge help in deciding on a car. He was super helpful and genuine and really made the whole purchasing process easy! I recommend him to ever Alex was a huge help in deciding on a car. He was super helpful and genuine and really made the whole purchasing process easy! I recommend him to everyone who is looking to buy a new car! More