Autonation Subaru Carlsbad

No Support For EVs I was really enthusiastic about my new eGolf -until I tried to drive it off the lot. The AC was broken. Hung out for nearly two hours after the deal w I was really enthusiastic about my new eGolf -until I tried to drive it off the lot. The AC was broken. Hung out for nearly two hours after the deal was completed and they couldn't figure out what was wrong. They sent me home in a terrible, smelly (cigarette) loaner car that actually ran out of gas on the drive home. They finally had to get me a replacement car from another dealer -and now that one is having a lot of problems (car.net doesn't work, navigation and music play are buggy). Worst of all, I called their service department five times over two weeks to try to set up an appointment, and the calls always went to voicemail. I left detailed messages, but no one ever called back. Just to add insult to injury, I had a charging emergency when the nearby station was out of order, so I went to the dealer -only to find they have permanently shut down their EV charger (they couldn't say why...). They then sent me to another charging station that doesn't support my car. The one I bought from them! They actually don't even know what kind of charger works on their own cars! This dealership talks big about their wonderful customer service, but they just can't back it up. I'm really disappointed in Volkswagen after this poor experience. More

Mixed experience Unlike most reviewers here I had a mixed experience with this dealership. When we visited them for the first time for the test drive we were assisted Unlike most reviewers here I had a mixed experience with this dealership. When we visited them for the first time for the test drive we were assisted by Doug (do not recall his last name) and he was very courteous and helpful. Answered all of our numerous questions. In fact, he was one of the best car sale associates I have ever met in my life. Then we did more test driving and some shopping around. I called them back in a week to see if we can come back for negotiation and since Doug was not at work on that day my phone call was answered by someone named Jim. He was just plainly rude with me. He said, and I quote "It is not a game we are playing here. You like the car - you buy it right away. Otherwise you don't need to come back here" and he continued in similar tone. I am not sure if Jim is playing "a bad cop" role there or something. I have been through the car buying experience before and I know some sale associates can be rude. But Jim's behavior was beyond anything I have experienced before. I would have given them one star, but I should be fair to Doug. He did a pretty good job on our first visit. More

Excellent experience It was a pleasant experience buying a car with Bob Baker Subaru. Their personnel was so nice and professional,and I will recommend this dealership wit It was a pleasant experience buying a car with Bob Baker Subaru. Their personnel was so nice and professional,and I will recommend this dealership with my friends. I am really enjoying my Subaru Forester More

Word of Honor They honor their word. Fast reliable service and people. will not force you into anything no pressure . they are true and honest. they do They honor their word. Fast reliable service and people. will not force you into anything no pressure . they are true and honest. they do not play games. More

Great 60K Service I've had my Forester for nearly five years and we are getting ready for a road trip, so I decided to have a major service done at Bob Baker Subaru in I've had my Forester for nearly five years and we are getting ready for a road trip, so I decided to have a major service done at Bob Baker Subaru in Carlsbad. It is a bit of a drive, but well worth it. My service rep treated me like I was his most important customer ever. He matched the price I expected, walked me through the options, and promised improved driving comfort. He kept me informed and delivered on all fronts. If this keeps going I will have this Subaru for many more years. More

New Car Sale Experience I recently purchased a new 2015 Outback ltd from this dealer. The overall experience surpassed my expectations- my sales person John Norconk, sales m I recently purchased a new 2015 Outback ltd from this dealer. The overall experience surpassed my expectations- my sales person John Norconk, sales mgr Donnie Thomas and F&I mgr Rich Thorton were all exceptional. Friendly, helpful & informative without being the least bit pushy. I would recommend this dealer to my friends and family and would not hesitate to purchase another vehicle from them! More

Jason, a refreshing experience!!!! I took my daughter with me, looking to lease or purchase another car. We stopped at this VW dealership, where Carmen (great lady) introduced us to Jas I took my daughter with me, looking to lease or purchase another car. We stopped at this VW dealership, where Carmen (great lady) introduced us to Jason. Jason is not the car sales person you would EVER expect to meet. He has been so relaxed, gave us all the time we needed & answered every question we had. We not only learned a lot from him, felt comfortable throughout the complete process, as he provided us with every possible option. Long story short we ended up finding the perfect car for us. Jason has made such a wonderful impression on both my daughter and myself. We will for sure highly recommend him to others & request him for future leases or purchases !!! THANK YOU, JASON, now I have to explain to my kiddo that this is not the norm, rather the exception to work with someone of your caliber. More

First time Forster buyer. I bought my Forester at Bab Baker Subaru, Carlsbad, CA. My salesman was Jim Mirr. He was the most informative salesman I have ever had. He gave me m I bought my Forester at Bab Baker Subaru, Carlsbad, CA. My salesman was Jim Mirr. He was the most informative salesman I have ever had. He gave me more information about my new car than any other salesman had given in any other car buying deal I had in my 76 years. L Knox More

Great experience with Salesperson! I purchased a new Subaru Outback in mid-November from Bob Baker Subaru in Carlsbad, CA. I was not looking forward to going through the song and dan I purchased a new Subaru Outback in mid-November from Bob Baker Subaru in Carlsbad, CA. I was not looking forward to going through the song and dance of negotiating however working with Bill Toolen was a breeze. I left feeling that I got a fair deal and love my new car. More

Treated like a star!! JP was such a professional, courteous salesperson. My 89 y.o. father was treated with such honor and respect. Everyone in the dealership were patient JP was such a professional, courteous salesperson. My 89 y.o. father was treated with such honor and respect. Everyone in the dealership were patient and kind to him as my dad carefully and thoughtfully made his decision to buy a new Subaru. Very impressed with the level of professionalism. More