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Autonation Subaru Carlsbad
Carlsbad, CA
5,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 05, 2019
good customer service i had a good customer service, people were so friendly. Jim was so patient he treated like family. i was so happy thank you for all. i had a good customer service, people were so friendly. Jim was so patient he treated like family. i was so happy thank you for all. More
by gotojun
Verified CustomerEmployees Worked With
Jim Mirreghabie
April 05, 2019
We have a smooth car lease for our son's first car. My husband researched types of cars to lease for our son's first car and chose the Suburu Crosstrek because it was safe, hip, and a good price. The s My husband researched types of cars to lease for our son's first car and chose the Suburu Crosstrek because it was safe, hip, and a good price. The salesperson Jason was very knowledgeable and helpful through the experience. The finance went smooth also. We were very pleased. More
by shannonamberr
Employees Worked With
Robert Simon, Jason Field
April 04, 2019
Oil Change and a smile Courteous discussion; prompt drive- up oil change, good technical explanations to my questions about specific inspections conducted and findings. Havi Courteous discussion; prompt drive- up oil change, good technical explanations to my questions about specific inspections conducted and findings. Having purchased my Tribeca here a few years ago, this quality interaction is hoped for each time I return for maintenance service. Thank you. More
by pt’s Tribeca
Employees Worked With
Leah Dannals
April 04, 2019
Quick and clear process Joshua provides a friendly car-buying experience. Joshua was kind in not rushing the process and providing insightful tips in regards to the car and f Joshua provides a friendly car-buying experience. Joshua was kind in not rushing the process and providing insightful tips in regards to the car and features. The overall work and interactions were very direct and friendly. I recommend this dealership for anyone in search of a first car, or looking to purchase a great outdoors car. More
by Peace4All
Employees Worked With
Joshua Perry
April 04, 2019
Friendly & courteous All the people we worked with were courteous and helpful. They were responsive to our goals and preferences. Billy recognized which car would make us All the people we worked with were courteous and helpful. They were responsive to our goals and preferences. Billy recognized which car would make us happy in the long term and encouraged us to choose it. We were there on a Saturday and it was busy. We chose a car that was in the storage lot so the process took about 4 hours, partly because the car needed to have its shipping wrap removed and be detailed. More
by Lynn P
Employees Worked With
Terry Turner, Billy Toolen
April 04, 2019
REALLy friendly and professional Thank you for the polite and professional service for my Crosstrek JP was awesome and was super helpful. All the staff is great but JP stands out for Thank you for the polite and professional service for my Crosstrek JP was awesome and was super helpful. All the staff is great but JP stands out for sure. Knowledgeable. Professional. Courteous. Affable. Kind. Thank you More
by jennsantel
Employees Worked With
JP Phillips
April 04, 2019
2 recalls fixed Went fine, but they didn’t add fluids to back windshield reservoir despite my asking, simple request so I’m a little disappointed not done Went fine, but they didn’t add fluids to back windshield reservoir despite my asking, simple request so I’m a little disappointed not done More
by KP2070
Employees Worked With
Leah Dannals
April 03, 2019
Warranty issue for a 2018 Canadian Outback Jamie Wiest and Tanner Knapp went to the wall and moved a mountain to ensure that my back-up camera, navigation, radio, and Bluetooth (Star Link) issu Jamie Wiest and Tanner Knapp went to the wall and moved a mountain to ensure that my back-up camera, navigation, radio, and Bluetooth (Star Link) issues were resolved under warranty. The Outback is a Canadian bought car and the necessary replacement part had to be expeditiously shipped from Canada. Jamie Wiest had to coordinate and work with Subaru America and Subaru Canada to ensure timely servicing of my vehicle before my return to Canada. Tanner Knapp professionally attended to my needs when I first brought the Outback into Bob Baker Subaru with the Star Link issue, and on the day when I brought the Outback in for the warranty service. Jamie and Tanner provided timely phone communication while certain issues involving Subaru Canada and Subaru America were being resolved. More
by melnyko
Employees Worked With
Jamie Wiest, Tanner Knapp
April 03, 2019
1st time Zac was very informative in explaining my problem and what needs to be done. He also explain how service dept. Work which was very helpful since it wa Zac was very informative in explaining my problem and what needs to be done. He also explain how service dept. Work which was very helpful since it was my first visit.Very professional. More
by Powers69
Employees Worked With
Zach Lenfesty
April 03, 2019
Just awesome First time dealing with Bob Baker. And I would deal with them again. There staff and sales reps are polite and friendly. I did not feel pressured at a First time dealing with Bob Baker. And I would deal with them again. There staff and sales reps are polite and friendly. I did not feel pressured at all. They worked with me above and beyond to get me this vehicle and I love it. Big shout out to Ryan. Thank you for everything you did to get me the vehicle I wanted!!!! More
by Subirooo
Employees Worked With
Ryan Ruma
