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Autonation Subaru Carlsbad
Carlsbad, CA
5,085 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 13, 2019
I fully recommend Bob Baker Service was timely and well done. I felt important and my input was valued. Associate Tanner Knapp really took the time to explain things to me every Service was timely and well done. I felt important and my input was valued. Associate Tanner Knapp really took the time to explain things to me every step of the way in terms that I could understand More
by missyclow
Verified CustomerEmployees Worked With
Tanner Knapp
April 13, 2019
Awesome help! Quick service and awesome help! They truly care about their customer. Really appreciate everything :) thanks again to Zach and the team! Looking forwa Quick service and awesome help! They truly care about their customer. Really appreciate everything :) thanks again to Zach and the team! Looking forward to coming back again. More
by rebeccaxsimon
Employees Worked With
Zach Lenfesty
April 13, 2019
Wonderful dealership Personality positive helpful friendly and knowledgeable about product. Staff very willing to be helpful to me ,the customer anyway they can.. the yo Personality positive helpful friendly and knowledgeable about product. Staff very willing to be helpful to me ,the customer anyway they can.. the younger staff was a definite positive More
by clatey760
Employees Worked With
Financial. Brandy and luis, Dustin Taylor, Jason Field, Leah Dannals
April 13, 2019
Oil change incompetency I have a pretty new Forester with 7500 miles and brought it in for second oil change. The car started smoking and smelling burnt on the way home. I ch I have a pretty new Forester with 7500 miles and brought it in for second oil change. The car started smoking and smelling burnt on the way home. I checked the oil - it was very low and the engine compartment was smoking and very hot. The dealership sent out a technician and a service advisor (Chad Ackerman) to add oil and drive it back to the shop. The technician went under the car, verified that it was low on oil, added oil, and stated that he saw "the technician spill the oil" when the car was in the shop. I asked for the engine compartment to be degreased and cleaned because oil was everywhere. Chad later returned the car but there was still oil everywhere under the hood and white smoke still being produced. He took the car back and said he would call me when the cleaning was complete. I called the next day because I hadn't heard from Chad - but he wasn't in. I went up to the dealership. Zach was very apologetic and tracked down the technician who stated that the plug had been screwed on incorrectly. There was no paperwork for me because Chad had not entered the problem nor the repair on a ticket, so Zach did that for me at my request so that I would have a record. This oil change cost me a day without my car and a half tank of gas. I hope the engine was not harmed. This is not acceptable work for a dealership. More
by notpleased
Employees Worked With
Chad Ackerman
April 13, 2019
Excellent Customer Service Customer service is always good at BB, and Tanner Knapp was superb. My oil change and check-up was free, yet Tanner treated me like I was spending mil Customer service is always good at BB, and Tanner Knapp was superb. My oil change and check-up was free, yet Tanner treated me like I was spending millions. He listened and clarified with follow-up questions. He was happy and had a great sense of humor. The Service Dept. manager was also great. More
by MRSJ
Employees Worked With
Tanner Knapp
April 12, 2019
Good Reputation Wanted a new car! My daughter got a Volks from Bob Baker and was satisfied. Thought I would do the same. I think the folks at Bob Baker will be pati Wanted a new car! My daughter got a Volks from Bob Baker and was satisfied. Thought I would do the same. I think the folks at Bob Baker will be patient with me as I am still learning "the mechanics" of these new cars!! More
by ncefail
Employees Worked With
Gentleman who helped me with the finance papers was very helpful., Luiniery Batista
April 11, 2019
Great experience with Joshua! Looking for a new car and Joshua made the purchasing experience a great time for my daughter and myself. Thanks again for all your help. Looking for a new car and Joshua made the purchasing experience a great time for my daughter and myself. Thanks again for all your help. More
by RoyB
Employees Worked With
Joshua Perry
April 10, 2019
Great friendly service! My experience at Bob Baker Subaru was above satisfactory. All the salesmen and employees where friendly and accommodating. Our salesman Frank was know My experience at Bob Baker Subaru was above satisfactory. All the salesmen and employees where friendly and accommodating. Our salesman Frank was knowledgeable about the features and cars. As well, he really fought to get me into the car I wanted for the price I could afford. 5 stars! More
by beaurmcleod
Employees Worked With
Frank (salesman), Seth Sonstein
April 10, 2019
Professional all the way. Bobby Reynolds, the two shuttle Drivers, Tanner Knapp and Chad Ackerman were pleasant, and a real asset to BOB BAKER. The service was what I have lea Bobby Reynolds, the two shuttle Drivers, Tanner Knapp and Chad Ackerman were pleasant, and a real asset to BOB BAKER. The service was what I have learned to expect from this Dealership. Thanks More
by elcavanaugh
Employees Worked With
Shuttle Drivers (2), Bobby Reynolds, Tanner Knapp, Chad Ackerman
April 10, 2019
Great Job! I received fast and professional service from a very friendly crew. Thank you getting my week off to a great start. My Jetta thanks you too! I received fast and professional service from a very friendly crew. Thank you getting my week off to a great start. My Jetta thanks you too! More
by sdctype
Employees Worked With
Leah Dannals
