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Autonation Subaru Carlsbad
Carlsbad, CA
5,086 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 5,086 reviews
April 15, 2019
Bobby Reynolds He was great and the service was superb. The car was very clean afterwards as well. Bobby helped us initially but Zach checked us out. They were both He was great and the service was superb. The car was very clean afterwards as well. Bobby helped us initially but Zach checked us out. They were both great! More
by haleykurz5119
Verified CustomerEmployees Worked With
Zach Lenfesty, Bobby Reynolds
April 15, 2019
Excellent service Zachary was very helpful in explaining the situation with the repair of my Subaru. He spent plenty of time making sure I was satisfied with the servi Zachary was very helpful in explaining the situation with the repair of my Subaru. He spent plenty of time making sure I was satisfied with the service Inwas given. More
by Tom
Employees Worked With
Zach Lenfesty
April 15, 2019
Service writers are the best! I’ve been going to Bob Baker in Carlsbad for the last three years and the staff are incredible. They always know what is going on with my car. I love I’ve been going to Bob Baker in Carlsbad for the last three years and the staff are incredible. They always know what is going on with my car. I love that they don’t try to sell to me more than what I actually need. Super important. The fact that they are always cheerful makes me happy to continue going to the dealership as well. More
by pnklmnade5
Employees Worked With
Zach Lenfesty
April 15, 2019
Very Disappointed I scheduled a 30k mile check up, waited awhile, got a high invoice for just an oil change! I was told I would have to take another day off to come ba I scheduled a 30k mile check up, waited awhile, got a high invoice for just an oil change! I was told I would have to take another day off to come back for the rest of the service. More
by jyoung22
Employees Worked With
Mr. Youn
April 15, 2019
Its OK, but found detects in the paint job of the bumper Both front and back bumpers have flaws in the paint job...You would think when you buy a new car that the paint job would be perfect. In this case it Both front and back bumpers have flaws in the paint job...You would think when you buy a new car that the paint job would be perfect. In this case it wasn't, I'm flexible and had the scatches on the front bumper painted over, found flaws in the dealer paint job. Reported this last service, Two more trips one for paint job and one in 30 days for ceramic coating AGAIN. More
by HGH
Employees Worked With
Jeremy, Zach Lenfesty
April 14, 2019
Airbag recall I had a hard time communicating with the service department when I came up to get my airbag replaced I live in Yuma 150 miles from Subaru service depa I had a hard time communicating with the service department when I came up to get my airbag replaced I live in Yuma 150 miles from Subaru service department I want them to be aware of time restraints travel time and motel reservations the phone operator told me repeatedly to discuss that with my service rep when I came in I wanted it to be noted by the service manager before I arrive so there could be time schedules looked atto further complicate things when I did get it replaced and on my way back from San Diego to Yuma Arizona my engine light came on my brake lights came on my cruise control light flashing and would not set there's mountains between Yuma and San Diego and it was a pretty frightening experience on Sunday when there is no Subaru service available when I called service the following Monday I didn't get very good responses was told it was probably my fuel cap nothing to do with the airbags well it seems to have been a computer reset problem which we did manage to take care of in Yuma without any help from anybody at Subaru I called to talk to customer service and was transferred to my service rep who give me no information other than to bring my car back pretty scary to bring a car back over mountains when the brake light is flashing and the engine light is on I asked to speak to the service manager he said he would relay my phone number it is been 3 days I have not been called back I sold my Subaru this week and bought a Chevy More
by Yumalinda
Employees Worked With
Service department telephone person Melissa?, Norman Amabile, Julian Perez
April 14, 2019
Good experience Overall a good experience at the dealership. The test drive area let me get a good feel for the vehicle I purchased and everyone on the staff was fri Overall a good experience at the dealership. The test drive area let me get a good feel for the vehicle I purchased and everyone on the staff was friendly and helpful. More
by reden.cacho
Employees Worked With
Chris Evans
April 14, 2019
It took less than three hours to get out the door with my At This place was amazing. They got me out in under three hours and I left driving my new Atlas (V6, and all wheel drive). This place is amazing This place was amazing. They got me out in under three hours and I left driving my new Atlas (V6, and all wheel drive). This place is amazing More
by dave_reule
Employees Worked With
Robert Simon, Hugh Stewart
April 14, 2019
Great product knowledge Knowledgeable sales man. Even though I was looking at a Honda she still knew the product line and I was impressed. I would come here again if I'm look Knowledgeable sales man. Even though I was looking at a Honda she still knew the product line and I was impressed. I would come here again if I'm looking for a car. More
by Lizzy liz
Employees Worked With
Joshua Perry
April 13, 2019
Very professional Great new-car experience. Joshua and his team at Bob Baker were very professional, and provided excellent service. From the initial model browsing at Great new-car experience. Joshua and his team at Bob Baker were very professional, and provided excellent service. From the initial model browsing at the lot, trim selection, the test drive, the number crunching, the negotiation, and finally the signing - 5 stars at every step More
by Marconih
Employees Worked With
Joshua Perry
