Autonation Subaru Carlsbad

Oil change. Repair a shifter issue I had an issue with my key getting stuck in the ignition. Warranty expired 1 month ago. Repair done as Good will. Awesome service!! Thank you Tanner! I had an issue with my key getting stuck in the ignition. Warranty expired 1 month ago. Repair done as Good will. Awesome service!! Thank you Tanner!! More

Great, fast service This is a great service center. Everybody is friendly, fast and efficient. We brought two cars and were in and out in about 2 hours. It helps that th This is a great service center. Everybody is friendly, fast and efficient. We brought two cars and were in and out in about 2 hours. It helps that there is an shopping outlet next door to spend some time... More

Just amazing! Joshua did not just help l. He went out of his way today. Amazing how he stuck me to from 10am to 6pm he has an unstoppable will to help you get what Joshua did not just help l. He went out of his way today. Amazing how he stuck me to from 10am to 6pm he has an unstoppable will to help you get what you want. One of the greatest expriance of my life. Thanks again Joshua I'll forsure stay in touch with you! More

Thank you Chris! I didn’t know what I wanted. This is not a great quality in a customer. But, Chris was nice and thorough with helping me. From the moment I walked on I didn’t know what I wanted. This is not a great quality in a customer. But, Chris was nice and thorough with helping me. From the moment I walked on to the lot, he was considerate and patient. Thanks Chris! More

Thank you Billy! Excellent customer service and assistance! We had a great overall experience with the dealership. I called in on a Friday to discuss the lease specials and by the next day I was driving my new We had a great overall experience with the dealership. I called in on a Friday to discuss the lease specials and by the next day I was driving my new Volkswagen Tiguan off the lot. I have a 2 year old son who will not sit still at the dealership and requested to do as much of the paperwork ahead of time via phone/text and Billy was more than accommodating to this. He helped negotiate a payment that would make sense for us and we love our new car! Thank you Billy! More

PURCHASE OF SUBARU OUTBACK Best to say the experience was very friendly and professional, from the standard purchase disclosures to the delivery of the vehicle...all performed i Best to say the experience was very friendly and professional, from the standard purchase disclosures to the delivery of the vehicle...all performed in about two hours. More

2013 Crosstrek recall service Tanner was extremely helpful and made sure our car was taken care of within a short period of time. He was very good with communicating any concerns Tanner was extremely helpful and made sure our car was taken care of within a short period of time. He was very good with communicating any concerns or recommendations. More

Great buying experience! Thanks Hugh! Great service, easy process in buying used car. Had a great selection of cars to look at. Both Hugh and Bob were easy to work with ! Great service, easy process in buying used car. Had a great selection of cars to look at. Both Hugh and Bob were easy to work with ! More

Tommy was very helpful during our purchase Tommy was our salesman and was very helpful and knowledgeable of the 2019 Subaru Ascent. During the test drive he explained all the safety features an Tommy was our salesman and was very helpful and knowledgeable of the 2019 Subaru Ascent. During the test drive he explained all the safety features and creature comfort features (keeping safety while driving in mind). Bob baker was recommended by friends and family who have made purchases there. When we are in the market for a new vehicle we will go to Bob baker Subaru first. More

Paint protector installed Bob baker Subaru contacted us to schedule the paint protector application. When we were contacted availability was within a couple days according to t Bob baker Subaru contacted us to schedule the paint protector application. When we were contacted availability was within a couple days according to the voice mail that was left, when I returned the call within the same day the service department was at lunch and was told I would be contacted within 1 hour. After approximately 4 hours with no return call I contacted the service scheduling department and was hung up on 3 times, after the 4th attempt the scheduler finally was willing to talk and advised the day quoted was no longer available due to the complexity of the application and time required I had to wait another 5 days before they were available. After accepting this time frame the brand new Subaru was dropped off on the scheduled day. The check in process was a bit unorganized due to it not being a first come first serve basis. When the service writer approached she knew exactly why I was there with out me speaking a single word. After a couple signatures and a less than 5 min wait for the shuttle I was off to get what I thought was a courtesy Subaru (as I was promised). I was dropped off at a rental car agency. The staff there were pleasant. I was offered a choice of 3 different makes of a rental non being remotely close to a Subaru. This left the coice to me to choose my rental. This was where in my opinion Subaru let me down. I dropped off a vehicle that has an MSRP of $50,000+ and my rental was barely worth $5,000. I felt completely unsafe while driving the rental due to excessive steering wheel movement while driving and worn out suspension. At the approximate estimated time frame of completion I was contacted by the same service writer who check my Subaru in and said it was ready for pick up. I immediately returned the jalopy of a rental and was shuttled back to Subaru. Another service writer approached me and stated the my service writer had left for the day and that he had to find my keys. This was a little frustrating that there was no communication between service writers on what cars were still in que for pick up that day. I ended up locating my own keys on their keyboard . I had to sign a few documents for warranty and was told I don't know where you car is hopefully you seen it when you pulled up. The service person decided to use my panic alarm to locate my vehicle and said its over there have a good night. I performed my own walk around to ensure no VISIBLE damage and then had to clean out the trash that was left by Subaru employees in my car. This should have been the conclusion to my trip but unfortunately during my drive home I noticed something very wrong with my drivers side mirror. While driving at highway speeds the driver's mirror is now extremely blurry. It appears while the vehicle was in their possession the employees damaged the internals of my driver's mirror and now I have to go back. With this being my 1st experience with Subaru I am reserved to state whether Bob Baker Subaru is a recommended place for service. Hopefully this review triggers Subaru to reach out but like most reviews it's all placebo. More