Autonation Subaru Carlsbad

Callbacks marginal Once I was able to connect with the right person in service center things went well. Zack Lenfesty was very helpful through the entire process. Prio Once I was able to connect with the right person in service center things went well. Zack Lenfesty was very helpful through the entire process. Prior to that contact I was bounced back and forth to parts department to verify parts were in stock. More

They Listen JP was awesome and continually kept me in the know of what was going on and when to expect service to be complete. I also mentioned my brakes were squ JP was awesome and continually kept me in the know of what was going on and when to expect service to be complete. I also mentioned my brakes were squeaking and they did a thorough check and replaced everything to ensure it was good too go. Excellent service!!! More

I’ve been riding with BB for almost 20 years. There’s a reason I’ve been with BB for almost 20 years. The service both customer and technical. There is no way they could be any better ! Jim M sold There’s a reason I’ve been with BB for almost 20 years. The service both customer and technical. There is no way they could be any better ! Jim M sold me my red VW in 2009 and Bobby and the crew have kept her running beautifully. More

Excellent service Identified the problem and replaced the part with new part in a very quick time for no cost. Great customer service and professionalism as well done g Identified the problem and replaced the part with new part in a very quick time for no cost. Great customer service and professionalism as well done guys More

Service Department Always get fast and efficient service at Bob Baker Subaru. Service reps are friendly and knowledgeable! They always let me know of any issues or other Always get fast and efficient service at Bob Baker Subaru. Service reps are friendly and knowledgeable! They always let me know of any issues or other services to consider. More

First time sub I owner Had a wonderful buying experience. No pressure sale with Chris Evans. He was genuinely nice guy to converse with. It was Easter and getting late and h Had a wonderful buying experience. No pressure sale with Chris Evans. He was genuinely nice guy to converse with. It was Easter and getting late and he did not rush the transaction at all. Still took all the time I need to answer all my questions and concerns. More

Exceptional customer service Zach was helpful, professional and courteous and went out if his way to help me out and adjust to my schedule. He took the time to explain in detai Zach was helpful, professional and courteous and went out if his way to help me out and adjust to my schedule. He took the time to explain in detail until all my questions were answered and did so without making me feel like I was a burden. This was a significant difference in my dealings with other service centers if other Subaru and competitors service shops. More

Subaru Service was done within the time frame quoted and service personnel were very polite and courteous. Plus the addition of a free car wash was really a Service was done within the time frame quoted and service personnel were very polite and courteous. Plus the addition of a free car wash was really appreciated. More

Outstanding service I bought a used 2012 VW Jetta Wagon TDI and less then 3 days latter my check engine light came on. I brought my vehicle into the dealership to see wha I bought a used 2012 VW Jetta Wagon TDI and less then 3 days latter my check engine light came on. I brought my vehicle into the dealership to see what the problem was. When I showed up the service department was very busy so I made an appointment for the following day. When I showed up for the appointment the service rep came out to help me right away and was very nice and courteous. Within an hour he called me and told me it was an emission error and it would be fixed at no cost to me and they would need to take my vehicle for a couple of days and gave me a loaner vehicle. A couple days later I got a phone call telling me my car was fixed. When I returned my car was fixed and washed. It’s been over a week now and no check engine light. I would recommend and return my VW back to this service department in the future. More