Autonation Subaru Carlsbad

No Pressure I knew exactly what I wanted, a Red 2019 Jetta GLI with the 7 speed semi-automatic transmission, so there wasn't a whole lot of selling involved. It I knew exactly what I wanted, a Red 2019 Jetta GLI with the 7 speed semi-automatic transmission, so there wasn't a whole lot of selling involved. It was just a question of if you could find one and you did. Thanks for that. I especially enjoyed working with Terry Heitger, I have purchased other new and pre-owned vehicles from car dealers in the past and have almost always walked out thinking I would never go back! Not this time, as I feel like I could stop by and ask Terry for information or help and he would be more than happy to take the time and help. Finance is always unpleasant, but I wasn't happy about being shown the payment delta versus the cost of an option when requested. Felt like it was a slick way to NOT negotiate, so I declined on most of the options. That is why I rated 4 stars instead of 5. Still near perfect! More

Great Experience! Hugh Stewart was a pleasure to work with. He was patient, thorough and not pushy. I feel like I got just the vehicle I was looking for. Hugh Stewart was a pleasure to work with. He was patient, thorough and not pushy. I feel like I got just the vehicle I was looking for. More

Staff was able to work with my budget I came in not intending to purchase or lease but Derek was able to find a workable solution. I would recommend him to friends/family I came in not intending to purchase or lease but Derek was able to find a workable solution. I would recommend him to friends/family More

Terrific experience I recently worked with Josh to explore lease options for both the VW Atlas and Subaru Ascent. He was really knowledgeable, low pressure (but responsiv I recently worked with Josh to explore lease options for both the VW Atlas and Subaru Ascent. He was really knowledgeable, low pressure (but responsive) and we were able to quickly structure a deal for an atlas with all of the features that were important to my family. We are super excited with the car and josh has already answered a few questions I had. Thanks bob baker VW! More

Great experience I had the best experience purchasing my first Subaru. Thank you to terry h for all of your no-pressure salesmanship! I really appreciate it! I had the best experience purchasing my first Subaru. Thank you to terry h for all of your no-pressure salesmanship! I really appreciate it! More

After a rough start, had a great experience the second time Joshua was a very professional sales person. Provided me all the necessary information I requested. Gave me the price and allowed me to make up my min Joshua was a very professional sales person. Provided me all the necessary information I requested. Gave me the price and allowed me to make up my mind without pressure. Was very thorough at delivery time. Spent lots of time pointing out features and answering questions. More

Excellent job all around. I have no complaints. Terry and Robert did an awesome job and took care of me. Everyone was polite and answered any questions that I job all around. I have no complaints. Terry and Robert did an awesome job and took care of me. Everyone was polite and answered any questions that I had More

Great Service From Julian Perez Julian Perez was my service provider for the 2nd time for different things! Very Professional. And presented everything Very Organized! He's my go to! Julian Perez was my service provider for the 2nd time for different things! Very Professional. And presented everything Very Organized! He's my go to! Thank you! More

Quick oil change We arrived at the dealership early Saturday morning without an appointment for an oil change, JP greeted us and got our Outback in right away, and it We arrived at the dealership early Saturday morning without an appointment for an oil change, JP greeted us and got our Outback in right away, and it was done in one hour! Great Service! Thank you JP! More

Great sales team, not so good finance Bob Baker had a great sales team, experienced, friendly and no pushy. Can't say about their finance dept; we had to wait almost one hour just to meet Bob Baker had a great sales team, experienced, friendly and no pushy. Can't say about their finance dept; we had to wait almost one hour just to meet the finance dept. to continue finalizing our sales contract. Then we were told their credit card processing machine is down; basically meant they are not too willing to accept credit card. It's such a bad business practice; they should just say we don't' accept credit card when asked. Lastly, they tried to sell you a bunch of 3rd party protection/warranty packages which are waste of time. More