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Autonation Subaru Carlsbad

Carlsbad, CA

4.6
5,114 Reviews
If you're looking for a new or used Subaru in the San Diego area, be sure to visit AutoNation Subaru Carlsbad. Our expansive showroom features all of the latest new Subaru cars and SUVs, as well as a large selection of other used vehicles for sale. Check out our inventory online today, then schedule a test drive today at AutoNation Subaru Carlsbad.
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5500 Paseo Del Norte

Carlsbad, CA

92008

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Showing 5,114 reviews

May 04, 2023

It was a very easy process with no pressure applied. Billy was extremely helpful, and I appreciated his quick follow up to my questions. More

by SOBERLIN12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're so glad Billy was able to quickly answer all your questions and we hope to see you again next time here at Bob Baker Subaru!

May 04, 2023

The experience was very positive. I was treated professionally and with a lot of respect. The staff was super friendly and not at all pushy. I would recommend both Subaru and this dea More

by Srao929
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Fodrey, Manuel Morataya, Shannon Olivarez
May 05, 2023 -

Autonation Subaru Carlsbad responded

We are so glad to hear about your positive experience at Bob Baker Subaru! Our team is committed to providing the highest level of service, and we're thrilled that you found Manny to be easy to work with. Thank you for recommending us to family and friends - that truly means a lot. Enjoy your new car, and please don't hesitate to reach out if you need anything in the future!

May 03, 2023

Very professional and courteous. Everything was handled efficiently. The process was well organized and Miguel was well prepared. More

by candvdennis
Recommend Dealer
Yes
Employees Worked With
Miguel
May 04, 2023 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience with us! We're pleased to hear that Miguel & the team provided courteous & efficient service and we hope to see you again next time here at Bob Baker Subaru!

May 03, 2023

Always great service and personnel My favorite Subaru dealership Happy you have shuttle service again More

by juliemclain
Recommend Dealer
Yes
Employees Worked With
Lester
May 05, 2023 -

Autonation Subaru Carlsbad responded

We're thrilled to be your go-to dealership, Julie! We appreciate the five-star review and look forward to your next visit here at Bob Baker Subaru!

May 02, 2023

Excellent service. Fixed the issues. Appreciate the loaner. Expedited the part they needed to fix it and got it repaired sooner than later. More

by MATT.LETOURNEAU66@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Les
May 03, 2023 -

Autonation Subaru Carlsbad responded

We're glad we were able to fix the issues with your car, Matt. It's great to know you appreciated your loaner car and that we got the part expedited for speedy repairs. Thank you for trusting us with your vehicle! We hope to see you again! - Bob Baker Subaru

May 02, 2023

I made an appointment for a diagnostic on my AC. Several employees had told me the appt would be 1-1.5 hours, possibly up to 4 hours. Subaru had my car for 2.5 hours and did nothing. Les was extreme More

by MRSCHELSEASALDIVAR@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Les
May 03, 2023 -

Autonation Subaru Carlsbad responded

Hello - I'm disappointed to hear that we didn't leave you with a better impression. This is not the level of attention and care that we pride ourselves on and I will make sure the situation gets reviewed with the appropriate members of our team. If there's anything else we can do for you or if you would like to discuss this further, please don't hesitate to contact me directly at your earliest convenience. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

May 02, 2023

Made quickest appointment for recall of eye sight programming which was 7-10 days out. When I arrived for my 8:30 am appointment I wasn't ' on the schedule '. Was impressed that they offered to wash More

by BCESCOR@COX.NET
Recommend Dealer
Yes
May 03, 2023 -

Autonation Subaru Carlsbad responded

We aim to deliver outstanding customer service and it sounds like we missed the mark this time around. I would love the opportunity to speak with you further about how we can improve for next time. Please feel free to reach out to us at your convenience. Tim Anderson - Parts & Service Director - 7608045037

May 01, 2023

He was very detailed and knew his cars. He made the transaction seamless. He was very good. We went to several other dealerships and no one else gave us friendly service like Sean. More

by SIRICOTA@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Sean
May 03, 2023 -

Autonation Subaru Carlsbad responded

We're glad you had a great experience at Bob Baker Subaru! Sean is awesome and always goes above and beyond to make sure everything is seamless. Thank you for your support. We hope to see you again in the future!

April 30, 2023

It was frustrating at first but matt did a lot of work to get it done More

by BRENNEN.LOGAN@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Matt
May 02, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the review! We appreciate you giving Matt the opportunity to make things right and hope you won't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future. Take care!

April 30, 2023

Best car leasing experience I have had! This car search has been long and stressful, I am so happy to finally lease a car and from such helpful people was a plus :) More

by RAMIREZSILVIA87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christy Vogel
May 03, 2023 -

Autonation Subaru Carlsbad responded

We're thrilled to hear you had such a positive experience leasing your new car at Bob Baker Subaru! Enjoy your vehicle and please don't hesitate to reach out if there's anything else we can do for you!

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