Autonation Subaru Carlsbad

Efficient and friendly car buying experience. I worked with a knowledgeable and patient salesperson. Thank you! I worked with a knowledgeable and patient salesperson. Thank you! More

Great location. Greeted by salesperson arriving at location, vehicle was reserved for our viewing and test drive. Greeted by salesperson arriving at location, vehicle was reserved for our viewing and test drive. More

We were very pleased with all the people involved with the purchaase of the Forester we bought on October 18, 2023. Uzair was very helpfull in answering many questions we asked. the purchaase of the Forester we bought on October 18, 2023. Uzair was very helpfull in answering many questions we asked. More

It was a good experience and Yuri really knew the differenceds between the different versions of the Outback. differenceds between the different versions of the Outback. More

I had a great experience! From the phone call to reserve a test drive to the wonderful staff who had our car waiting when we got there. Never felt pressured. The car is ama From the phone call to reserve a test drive to the wonderful staff who had our car waiting when we got there. Never felt pressured. The car is amazing - 2021 with super low mileage. We had other appointments set up but cancelled all of them and bought this great car. Thanks! More

Fantastic dealership with super nice, friendly, helpful, and knowledgeable people. They are ready to help with any need you have in a most speedy fashion. Subaru Forester vehicles are the greatest. They are and knowledgeable people. They are ready to help with any need you have in a most speedy fashion. Subaru Forester vehicles are the greatest. They are fun to drive while feeling safe and protected. AutoNation Subaru Carlsbad is a great dealership! More

Had an excellent experience at the dealership, very down to earth and courteous. Would recommend to everyone no pressure sales just the way I like it :) to earth and courteous. Would recommend to everyone no pressure sales just the way I like it :) More

I had an excellent experience at Subaru Carlsbad. A knowledgeable and courteous staff, along with no pressure sales is what I wanted and it’s what I got! Manny went out of his way to ensure I had all A knowledgeable and courteous staff, along with no pressure sales is what I wanted and it’s what I got! Manny went out of his way to ensure I had all I needed every step of the way. More

Yuri was very helpful and informative about the Subaru and did an amazing job taking care of us. I love my new Subaru Impreza and highly recommend this place. Amazing job, guys! and did an amazing job taking care of us. I love my new Subaru Impreza and highly recommend this place. Amazing job, guys! More

BUYER BEWARE/ BAIT AND SWITCH Dear AutoNation Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently lease Team, The purpose of this e-mail is to inform you of deceptive business practices at your Subaru franchise in Carlsbad California. We recently leased a Forester from your shop and subsequently received a letter from them informing us that there was a discrepancy in our contract. This led me to review our contract terms and conditions. The contract terms were not the same as the terms offered by our salesman Jason Field. We had previously purchased a Forester from him and Bob Baker in 2016. My wife kept his information, and she was delighted that he was still with the dealership. My wife and I were shown various lease terms and selected a 36 month 12 thousand mile term with a $2,000.00 down payment. Furthermore, we elected to put and additional $1,000.00 down to reduce our monthly payment. We were also offered $10,000.00 for our 2017 Forester and for convenience we sold it to your shop. We used $3,000.00 from the sale of our old Forester as our down payment. Having discovered the discrepancy in the lease terms, we went back to the dealership’s finance office to address the issue. We met briefly with the finance supervisor and explained the issue to her. She told us that the finance person we delt with had been transferred to another shop that was less busy for additional training. She then got the sales manager Seth Sonstein to talk to us. He informed us that he was the manager that structured the lease and wanted to know what he could do for us. I told him that the lease contract did not reflect the deal points that were originally offered. We requested that the contract be modified to reflect the original deal terms. That my wife who leased the vehicle was never verbally informed of the new terms and trusted that the contract was consistent with the original terms. I was in and out of the finance office and was not present when the lease papers were executed. When I talked to Mr. Sonstein and pointed out the terms at the bottom of the proposed deal sheet, that reflected that a $2,000.00 down payment for a 36/12 lease was $361.00 and we put $3,000.00 down so the lease payment should have been $332.00 plus tax and the cost of the warranty options we selected (approximately $2,000.00) amortized over 36 months. He said that we did not make any cash down payment and were charged $425.00 plus tax and the cost of the additional prepaid services. I asked him what about the $3,000.00 we put down from the sale of our old vehicle. I was taken back when he pointed to the zero down term and with a straight face said that was the option we selected since there was “no out of pocket money”. He said he would not change the contract terms even though I pointed out that technically the contracted was void as there was no meeting of the minds. At that point I told him that I would share our experience on all the social media platforms as well as bringing these bait-and-switch business practices to the attention of Subaru of North America. I also told him that AutoNation will lose a customer for life. He then again with a straight face offered us an accessory for the vehicle as compensation. I bring this to your attention so hopefully you and your employees can do better in the future. We take ownership for not reading the final terms before signing the contract. Shame on us for being trusting. Reputation and credibility are the bottom line, taking advantage of customers as a business practice is a zero-sum game. We will inform people of our experience and encourage them to scrutinize their dealings with your shop with a fine-tooth comb. More