Autonation Subaru Carlsbad

We’re dealing with an ongoing issue where the dealership misplaced one of our 2024 Outback keys and after 2 weeks has still not been resolved. I don’t feel taken care of and wish there was better communicat misplaced one of our 2024 Outback keys and after 2 weeks has still not been resolved. I don’t feel taken care of and wish there was better communication. More

Very professional and helpful. Was informed regularly about the arrival of the car. Got detailed instruction how to drive the new car. Was informed regularly about the arrival of the car. Got detailed instruction how to drive the new car. More

We’ve have gotten 2 cars from this dealership, and both times have been super happy with the staff and the vehicles ! They go out of their way to make sure that you get the car that YOU want. times have been super happy with the staff and the vehicles ! They go out of their way to make sure that you get the car that YOU want. More

Straightforward and they go at your speed. Organized and comfortable experience from start to finish. Organized and comfortable experience from start to finish. More

They made the sale of our new Subaru easy. It was quick and simple, thank you! It was quick and simple, thank you! More

Eazy, No pressure, Good selection of inventory. My salesman George Mang was great, I highly recommend going to see him! Love my Outback Limited XT - Drives great, powerful, really nice interior, My salesman George Mang was great, I highly recommend going to see him! Love my Outback Limited XT - Drives great, powerful, really nice interior, lots of storage space in the back. More

Unbelievable poor service. I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my firs I made an appt for 8:45am to bring in my Forester due to having a very scary unintentional acceleration event the night before. I was due for my first service and wanted them to check everything that could go wrong with full throttle acceleration just in case it was an issue with the car. I was told it would be 3 hrs, so I accepted a Lyft ride to work. At 2pm I asked about my car and was told they would check on it. I asked for a Lyft ride back as it would be 3 when I got there, a full 6 hours after I dropped it off! When I got there I expected my car would have been safety checked and serviced. I was told they did not have time to look at it. Even after I explained I had an unintentional acceleration event the night before! How on earth can this dealership function like this? 6 hours and no service, not even checking my car for safety issues! Very poor management of this facility and not caring one bit. I had NO OPTION other than to take my now UNCHECKED car back and drive it home. What a waste of time spent at this dealership with NO RESULTS after SIX HOURS! More

We were treated professionally during the buying process. And two of the people with whom we worked to close the deal followed up afterward. Quite impressive. And two of the people with whom we worked to close the deal followed up afterward. Quite impressive. More

Luis Bautista went above and beyond to make my auto purchasing experience actually enjoyable! I did all the research beforehand and went into the dealership knowing exactly what I wanted and didn't wan purchasing experience actually enjoyable! I did all the research beforehand and went into the dealership knowing exactly what I wanted and didn't want to get derailed. However, I really appreciated how knowledgeable and very genuinely helpful Luis was in providing valuable insight on aspects of the vehicle I didn't consider. I truly felt that he had my best interest at heart and that I was being taken care of by a friend and not a salesperson. He even took the extra time to assist me in setting up my new vehicle after it all. If you live anywhere in SoCal, it is worth the trip to see Luis at Autonation Subaru Carlsbad. Thanks again for everything, I'm loving my new Crosstrek! More

It was a good experience. Brandon, our sales rep was great and really cared about our concerns and answered all our questions. Brandon, our sales rep was great and really cared about our concerns and answered all our questions. More