Autonation Mazda Carlsbad

The car buying experience was almost too easy here. Having been in the automotive world myself for over 30 years, I never expected the excellent treatment my wife and I received from Auto Nation Mazda. Having been in the automotive world myself for over 30 years, I never expected the excellent treatment my wife and I received from Auto Nation Mazda. Our salesperson, Fred Bandi, also has many years experience in the business. The professional courtesy given to us was exceptional. My wife and I knew what we wanted when we walked onto the lot, and already knew that they had two of the exact model with everything we were looking for there. We were allowed to walk around for a bit without being immediately jumped upon by a pushy salesperson. Once we found the right car, I looked up, and Fred was on his way to help us. We wanted to test drive first. Our car was buried a few rows in, but there was the same car in a different color more readily available. Once he got the keys, he took photos of my driver's license and handed me the keys. He let us test drive the car by ourselves. No pressure, no hype, no worries. "Here you go folks! Park it straight in when you get back.". The only time I've had this happen was when I actually worked at the dealership that I wanted to buy a car from. What an amazing way to start a relationship! We immediately fell in love with the vehicle, but had another brand in mind to compare it to. When we got back, we told Fred that we had another brand to look at. He handed us his card (with his personal phone number hand written on it), thanked us and told us he'd work with us on the vehicle we wanted when we came back. Again, no pressure. He let us walk away without any hard selling at all. We did test drive that other brand. The CX-5 sold itself on the other brand's drive. That evening I called Fred (on his personal phone) to ask if he would be working the following day. We wanted to drive the actual car we were looking to purchase. He said he was, and would have it out and ready to test when we came in. When we got there the next day, there it was, out and ready. Once again, Fred handed us the keys and left us to it. I don't know if it was because we knew what we wanted, but there was never any pressure for anything. We got the car we wanted, a Mazda Signature CX-5 Turbo in the Soul Red Crystal paint. The car is amazing. As I said at the beginning... It was almost too easy to buy a car here. If we ever decide to buy another Mazda, and believe me, we may someday, we will definitely be going to Auto Nation Mazda. More

Too early to tell for sure but two initial visits for service were very good. service were very good. More

I was greeted by a service person upon arrival and immediately checked in for my appointment. immediately checked in for my appointment. More

The service person I usually see was not there. Instead was Jeremy who was trying to sell me on extra costly additives I had never heard of before. Upon my basic service I was told my front brakes Instead was Jeremy who was trying to sell me on extra costly additives I had never heard of before. Upon my basic service I was told my front brakes would need to be done at next service. When I returned to pick up my car I was told they were already working on the brakes I did not authorize to be done. Not happy with this as I did not have the money. More

Absolutely thrilled with our experience at AutoNation Mazda in Carlsbad, especially with our go-to salesman, Fred! We've been loyal customers for the last 12 years, and Fred has been our trusted guide th Mazda in Carlsbad, especially with our go-to salesman, Fred! We've been loyal customers for the last 12 years, and Fred has been our trusted guide through the purchase of three cars now. His knowledge of the vehicles is unparalleled, and he always shares his own experiences to help us make the best choice. Fred is not just a salesman; he's become a trusted advisor when it comes to any automotive needs. He's incredibly responsive, always friendly, and above all, trustworthy. These qualities are hard to come by, and that's why we keep coming back to him. Most recently, we walked out with a 2024 Mazda CX-90, and we couldn't be happier with our purchase. The entire process was smooth, thanks to Fred's professionalism and expertise. If you're in the market for a new car and are looking for someone who is knowledgeable, responsive, and genuinely friendly, do yourself a favor and head to AutoNation Mazda in Carlsbad and ask for Fred. You won't be disappointed! More

it took over 2 days TO GET A TIRE REPLACED. tHEY WERE UNABLE TO FIND OUR ROAD HAZARD CONTRACT I MISS THE OLD Mazada group. eventually we did get a small amount taken off the price of the new tHEY WERE UNABLE TO FIND OUR ROAD HAZARD CONTRACT I MISS THE OLD Mazada group. eventually we did get a small amount taken off the price of the new tire. Collin did try to do his best for us. Another fellow at the counter was grumpy didnt get his name. I will not buy anyh tires from them again More

Since the new ownership change, prices for car services have gone up more than I'm comfortable with. You also offer no discounts or coupons. I'll likely seek an alternate company to service my Mazda goin have gone up more than I'm comfortable with. You also offer no discounts or coupons. I'll likely seek an alternate company to service my Mazda going forward. More

Good service. Colin was helpful and provided the services I wanted done on the vehicle. They finished working on my car pretty quick too so that’s a plus. Colin was helpful and provided the services I wanted done on the vehicle. They finished working on my car pretty quick too so that’s a plus. More

Had regular maintenence service. Knew I needed brake work, but ended up with $1700 in repairs that I'm not sure I really needed. I miss the video taken during service and shared w Knew I needed brake work, but ended up with $1700 in repairs that I'm not sure I really needed. I miss the video taken during service and shared with me prior to approving repairs and after service was complete that Bob Baker Mazda provided. At least I could see what needed to be fixed. More

Nice place easy to deal with, worked with me and my situation to make it happen for me situation to make it happen for me More