Autonation Mazda Carlsbad

Bib Baker Mazda, Carlsbad, my highest recommendation, WHy?. My daughter's car was recently stolen in Cardiff. What a nightmare, but thanks to the Bob Baker Mazda team, they helped with the value of the s WHy?. My daughter's car was recently stolen in Cardiff. What a nightmare, but thanks to the Bob Baker Mazda team, they helped with the value of the stolen car and set her up in a new car. Ask for Marcos. He is the best! He is fantastic and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Tom, the service manager, and his team not only provide excellent service, and they know their stuff. This was by far the best dealership I have worked with (it was efficient and made sure that everything was covered at the best price in town. I recommend anyone to go see them. Robert Koens More

They are very good in selling you a car but when it comes to paying off your trade-in vehicle in a timely manner. They are the worst! When calling for the status they give you the same answer every time.. “ to paying off your trade-in vehicle in a timely manner. They are the worst! When calling for the status they give you the same answer every time.. “ the car was just funded yesterday payment will be sent tomorrow “ got this response for a week and now they don’t answer my calls and car still hasn’t been paid. I do not recommend. More

51 minutes agoI am very happy with my experience at Bob 51 minutes ago I am very happy with my experience at Bob Baker Mazda, particularly with Fred Bandi who did a wonderful job putting together a great d 51 minutes ago I am very happy with my experience at Bob Baker Mazda, particularly with Fred Bandi who did a wonderful job putting together a great deal on my new 2020 CX-5. Buying my new car was fast and easy. I came to Fred with some basic criteria for the car I wanted, he found me options in their inventory. Once I picked one, I was able to complete nearly the whole process via email before coming in to sign the paperwork. I didn't want to spend much time in the dealership (covid and such) and they got me in and out so fast! I appreciated the easy and honest communication I didn't get at other Mazda dealers in the county (especially Mazda of Escondido, terrible service!). Loving my CX-5 so far, hope it lasts me many years. I'm a local and I've been spreading the word to all my colleagues, friends and family how great you are. More

We were very excited to pick up our new Mazda6 from Bob Baker Mazda of Carlsbad this weekend. We have been leasing cars from them for at least ten years and Fred Bandi always takes great care of us and mak Baker Mazda of Carlsbad this weekend. We have been leasing cars from them for at least ten years and Fred Bandi always takes great care of us and makes the exchange seamless. We sometimes look at other cars like Lexus or Infinity but you just can't beat Mazda for the great value. Besides, they are a blast to drive. Zoom! More

Excellent Experience! Tom Marotto, the service manager at Bob Baker Mazda Carlsbad, has a motto,”we want our customers to be happy.” I found out he backs up his claim. To Tom Marotto, the service manager at Bob Baker Mazda Carlsbad, has a motto,”we want our customers to be happy.” I found out he backs up his claim. Tom listened when I contacted him about a concern I had with my car and he made sure it was fixed quickly and in the right way. My car came back to me in tip-top shape. Tom’s service people are friendly and efficient. All in all, my experience at Bob Baker Mazda Carlsbad was a very good one. I would not hesitate to service my car there again. Thanks, Tom! More

One of the Smoothest Car Buying Experiences! When my old Mazda 3i Sport started to have major issues and I was told by our mechanic that it was no longer safe to drive, my husband and I decided w When my old Mazda 3i Sport started to have major issues and I was told by our mechanic that it was no longer safe to drive, my husband and I decided we needed to shop around for a newer car. I had my heart set on a Ford Edge or possibly another Mazda (like a CX-5). But, then, my husband and I saw it online......a 2017 Ford Escape with everything that we wanted in a car and so we decided to go check it out. It had just come into the lot at Bob Baker Mazda in Carlsbad as a trade and I was communicating with the internet sales manager Paul Guardino around the middle of January. He was very friendly and gracious and communicated with me by email on a daily basis and answered any questions that I had. He let me know step by step when the car would be ready to testdrive. We got to test drive the car on January 23rd and I knew that it was the car for us! Paul was the ultimate professional and he was very knowledgeable, patient, and transparent throughout the whole transaction. I really appreciated all of his advice and his help and he helped make the transaction of purchasing the car so smooth and effortless. I ended up driving my new car home that same night and I have to say that Paul and the rest of the friendly staff there made our experience just great! I would highly recommend doing business with them and especially Paul!! More

Lack of respect and professionalism Bob Baker Carlsbad was definitely the worse customer experience we have ever had. An example of disrespect, lack of professionalism and integrity. We Bob Baker Carlsbad was definitely the worse customer experience we have ever had. An example of disrespect, lack of professionalism and integrity. We bough our mazda with them in July 2019. I called them and we exchanged a lot of emails before I go there and close the deal. Once I live in another city (around 2 hours far from them), I wanted to be sure everything was ok and the price was right. Well, everything was ok when we got there and did the test drive but problems started to happen when we got there to pick up the car. First of all, it was missing the extra carpet and the wheel lockers. We asked about them and they said they couldn’t include that on the deal anymore. We had the emails/text messages confirming that it was part of the deal and agreed price. They called the manager to explain the situation and it was when the situation got worse. Jay Costa, the manager, was the most rude person we have ever done business. He said we had two options: take the car without the pieces or don't buy the car anymore. He was angry, rude and left us talking alone in the meeting room. We got a ride to be there, we didn't have a way to come back to our city, we had already signed a contract and paid for the car insurance, my wife felt really disrespected and started crying. The problem was not the carpet or the locker. If they changed their mind, they could be honest and transparent. But they agreed with some conditions, confirmed by email/text messages and didn’t keep their word. They promised something, waited for us to drive there and disrespected us as a customer. A shame!!! More