Autonation Mazda Carlsbad

My advisor Max was very courteous and answer all questions I had about my car. The staff is very kind, and the mechanic explained the car clearly thru a video and gave recommendations. questions I had about my car. The staff is very kind, and the mechanic explained the car clearly thru a video and gave recommendations. More

The staff is very professional and friendly. They explained me the car status clearly using a video recorded during the car’s service. Also, they make recommendations and requested authorization They explained me the car status clearly using a video recorded during the car’s service. Also, they make recommendations and requested authorization for the replacement of auto parts by text messages and service app. More

I was greeted even before I got out of my Mazda, at the service center. The service writer was very thorough with getting my car’s problem. I got text updates and I am very pleased with the results. service center. The service writer was very thorough with getting my car’s problem. I got text updates and I am very pleased with the results. While waiting for my ride my former salesman who sold me my car came outside to check on me and just chatted for a minute. Thank you More

Jeremy the serviceman was very nice and friendly. It did take a bit longer to get the work done than I expected but all worked out.I actually had to call service a few times to check on the progress b It did take a bit longer to get the work done than I expected but all worked out.I actually had to call service a few times to check on the progress but then, all was explained . More

First time and last time servicing my vehicle at this dealership. Overall, I was very disappointed at the lack of communication and customer service. Oil change/tire rotate service took double the time I dealership. Overall, I was very disappointed at the lack of communication and customer service. Oil change/tire rotate service took double the time I was told and I never received a call or text updating me on the reason why. I called twice before finally reaching a service advisor who assured me my vehicle was done. When I arrived back at the dealership, I was initially helped by an advisor, who after not being able to find my vehicle, moved on to another customer and completely ignored me giving me no additional info as to where my car was. After 2 other advisors helped, I waited almost another hour before my vehicle was finally ready. They apologized and offered to service my brakes free of labor, which I appreciate, and initially was ready to go ahead with, but I have decided I will not be returning for any additional services. More

I don't want to. I don't want to. I don't want to. I don't want to. Remove this, or I will not participate again, I don't want to. I don't want to. I don't want to. Remove this, or I will not participate again, More

Salesperson and General Manager were both very friendly, informative and helpful. Once it left their hands, the process became very cumbersome. The team in general did a great job of getting me financing informative and helpful. Once it left their hands, the process became very cumbersome. The team in general did a great job of getting me financing with some complications and am thankful to them for that. The new, but Autonation experienced, finance person was struggling with a new system. And, no one was well versed with the registration process of including the HOV sticker....while waiting for the finance paper process, I was able to look up, complete and print out the application to be submitted with the registration process. Additionally, no one knew or understood how Mazda was handling the federal EV rebate process (some manufacturers are building it into lease rates, others are passing to the consumer, yet others are retaining it themselves...was not able to obtain a striaght understanding from the finance team.) Overall, the process was long, but fine. Seems like the transition to Autonation and the generally enthusiasm of the staff about that is lackluster at best. More

First service since Autonation became owner's of Mazda dealership. Honored service plan purchased thru Bob Baker. Service was quick. Additional service recommendations were made w/ option to purchase. dealership. Honored service plan purchased thru Bob Baker. Service was quick. Additional service recommendations were made w/ option to purchase. More

Great service and great cars! Colin was super easy to work with and a great communicator. Colin was super easy to work with and a great communicator. More

Overall, Fred had great communication and helped me with any questions. The whole process was easy and quick. The only thing I did not like was their ridiculous offer they gave me for me car to turn in. any questions. The whole process was easy and quick. The only thing I did not like was their ridiculous offer they gave me for me car to turn in. More