Autonation Hyundai Carlsbad

First time buying a car. Adam was very helpful and friendly but did not pressure me to make a decision right away. He was very respectful of my time and made sure that my c Adam was very helpful and friendly but did not pressure me to make a decision right away. He was very respectful of my time and made sure that my car was ready to go so that I could make it to holiday brunch plans I had. More

Worst service we’ve ever received from a dealership! Dropped car off for an oil change, tire rotation and 1 safety recall. Appointment was for 8:20 am. Arrived at 8:10 with no less than 15 cars ahead of Dropped car off for an oil change, tire rotation and 1 safety recall. Appointment was for 8:20 am. Arrived at 8:10 with no less than 15 cars ahead of me and my assigned advisor was running late to work. Manuel - who was the only rep to acknowledge me was very kind, but overwhelmed. I was told the car would be done by end of day. I called at 3 pm to check status- advisor unavailable, L/M. I then tried calling back from 4-6pm could not get through to anyone! Literally no response. I called back the next morning at 9 am- was told they weren’t even sure who my advisor was and asked who I spoke to at check in. Valentine Morales was my assigned advisor. I had received several automated text messages the month prior about my service. Yes!! Scheduled the service over a month in advance! I then just requested to pick my car up. Car had not even been serviced! I arrived at 10:15 am and my car was buried among so many cars! I took several pics and a video of the chaos. I counted 7 employees who walked by me without a single acknowledgment! It was finally Manuel that spoke to me and was able to get me the keys to my car. He also stated that he spoke to management about the situation, yet not a single acknowledgement! Absolutely insane, rude and unacceptable! NEVER will we visit this dealership again! So many customers in line complaining and talking amongst themselves as to the horrible service…..should have been my first clue! We have owned 5 Hyundai vehicles over the past 12 years-WE ARE DONE! Very sad! More

Service writer was very nice. He was honest about how long my lob would take. He was honest about how long my lob would take. More

great place to buy cars, sales guy very knowledgeable, very happy with my vehicle , i recommend this place very happy with my vehicle , i recommend this place More

Great Customer Service. I’m satisfied with my vehicle I definitely will purchase at this location again. I’m satisfied with my vehicle I definitely will purchase at this location again. More

The phone staff were very helpful and polite. I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I I was disappointed that I had made an appointment for the morning for service told that it would be a two or three hour wait maximum. Upon arrival I was told there were several cars in front of me with the recall and I’d have to leave my car for the entire day. In addition to that there was no information about a ride home. I had to call back several times to find out whether my vehicle was ready. My last call when I let the dealership know I was getting a ride back was when I received a text that the car was ready. Only The driver side of the car was washed. The other side, including the back is filthy. Frankly the service I received from the previous owner Bob Baker was far more customer service oriented. More

The sales representative, Bobby, made the entire experience straightforward and simple! He was very helpful with finding good cars and making the buying process simple. Only thing I don’t like about experience straightforward and simple! He was very helpful with finding good cars and making the buying process simple. Only thing I don’t like about Carmax is that it’s a bit pricey, but it’s definitely worth it for the peace of mind, 30 day money back guarantee, and 90 day warranty. More

Very helpful staff, had the car I wanted available, answered all my questions and gave me a good price on the vehicle answered all my questions and gave me a good price on the vehicle More

Jocelyn Torres was our salesperson and she was very helpful both during and after the sales process. :) The finance department was disorganized and uninformed. helpful both during and after the sales process. :) The finance department was disorganized and uninformed. More

This business is beyond horrible! !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by !!! I had work done. The work and the service advisors were great. The company however is a mess!!!! First off you cannot get a hold of anyone by phone. No matter what you select on the menu it circles back to the menu. If you happen to make contact you will be just put on hold and no one will answer, I paid $1000.00 plus 7.75% tax for a core deposit on a $375.00 radio. I had Autonation istall the radio. Calen in service handled the repair and wrote the invoice reflecting the $1000.00 core deposit and the $77.50 tax ad due back to me. I received an email showing $1000.00 back to my credit card. I'm still missing $77.50. I cannot get ahold of anyone to get the rest of my money. It's 78 miles round trip to drive there. This is unacceptable. There is another review here where Autonation responded with a phone number for the General Manager. They asked that reviewer to call so their concerns could be addressed. That phone number goes to that menu to nowhere I previously mentioned. More