Autonation Hyundai Carlsbad

They were professional and friendly. I found exactly what I was looking for with the help of Adam. This is my second purchase from the dealer.I am very happy with my purchase I found exactly what I was looking for with the help of Adam. This is my second purchase from the dealer.I am very happy with my purchase More

Good service . Would prefer gift items to be given to costumers. Or meals be offered to customers who stay more than 2hrs . Also , check bias and fairness in some Would prefer gift items to be given to costumers. Or meals be offered to customers who stay more than 2hrs . Also , check bias and fairness in some staffs . More

Ok, we all have bad days but this was one of the worst customer services experiences. I had an appointment for 2 things: 1. a coolant recall and 2: replace a wireless charging pad that was diagnosed a customer services experiences. I had an appointment for 2 things: 1. a coolant recall and 2: replace a wireless charging pad that was diagnosed a month before I dropped the car off at 8:30 on a Tuesday. Around 3p that Tuesday, I get a text from the advisor. "We need to keep your car another day." Advisor says the replaced the charging pad but it's not working so they need to keep diagnosing. Advisor says they're still diagnosing but the app shows my car isn't in the shop. I ask if the coolant recall is done. Advisor says he thinks the coolant recall is done. That night, my app tells me the car is unlocked. I lock it. Strange they leave the car outside and unlocked. Wednesday 10a rolls around. I text for a status update. Advisor says he's going to check on my car. Almost 1p rolls around, I text again asking for an update. He says they were bringing the car into the garage. I know there's a fib here because again, my app tells me the car isn't in the garage. I give him an out and ask if the advisor is sure he's talking about the correct car because my app is saying the car hasn't moved all morning. I also share my concern that it's 1p and I'm concerned I won't get my car back on Wednesday. Wednesday 3:40p rolls around, he offers me a Lyft to come get the car. He now says the coolant machine broke and they still need more time to diagnose the wireless pad. Advisor says the manager thinks I should take the car to Escondido or Keary Mesa. I tell him I'll pick the car up Thursday morning. I can't make this up. I've attached screenshots of this text chain. Now, again, I know everyone has bad days. If on Tuesday night the advisor said something like, "We're super busy, do you want to pick up the car or let it sit X days" I could understand and give them 3 stars. But why did they keep my car another day (Wednesday) where it just sat in their parking lot (again, the app tells me this). To add insult to injury on the paperwork they wrote, wireless pad not working, customer declines further diagnosis. Did I decline further diagnosis or did I decline to have my car sit in the lot for an undeterminted amount of time and get fed fibs? Terrible experience. More

The service department is absolutely horrible! I took my car in for a scheduled appointment on February 1, 2024 and as of February 28, 2024, no one has ever contacted me about the status of my car I took my car in for a scheduled appointment on February 1, 2024 and as of February 28, 2024, no one has ever contacted me about the status of my car. I have tried multiple times to contact the service department and have been hung up on and transferred to a voicemail that never goes through. I've been told a the service manager will call me and he never has. The service advisor Valentin is rude and condescending to every customer I have heard him speak to. If I can every get my car back from them, I will never do business with them again. I'm in the market for a new car and they have definitely lost that business due to their service department. More

Great costumer service. I’m happy with my new car!did not take too long to finalize my paperwork work. I’m happy with my new car!did not take too long to finalize my paperwork work. More

The staffs are very friendly and approachable. Dealer answered all my questions about the car and helped me picked my first car. Dealer answered all my questions about the car and helped me picked my first car. More

First time buying a car at this dealership, though I've owned five Hyundais. Everyone was friendly, helpful and professional. owned five Hyundais. Everyone was friendly, helpful and professional. More

Very friendly and professional dealership. Our salesman, Steven Valle, made the process easy and enjoyable. Our salesman, Steven Valle, made the process easy and enjoyable. More

Brought in car for service. Oil change was $50 more because they only do synthetic now. Didn't tell me ahead. Car backup mirror wasn't working. I told them ahead of time that Bo Oil change was $50 more because they only do synthetic now. Didn't tell me ahead. Car backup mirror wasn't working. I told them ahead of time that Bob Baker had a third party put it in. They charged me $200 for a diagnostic and then told me they couldn't fix it because it was done by a third party and they had no record of who did it and the wire was chewed up too close to the mirror. We split that. I went to Hyundai Escondido and they recommended a radio etc. place in Oceanside. They found the loose wire in a half hour, and everything works now.Total cost $80. Autonation had car for 3 days and left wires hanging all over trunk. More