Autonation Hyundai Carlsbad

Took a while for the appointment due to change of ownership but ended well - good work. ownership but ended well - good work. More

Since the switch to new ownership is still pretty recent I’ll go easy on them. My new car warned me my scheduled maintenance was coming up so I booked an appointment online only to find the soonest date was I’ll go easy on them. My new car warned me my scheduled maintenance was coming up so I booked an appointment online only to find the soonest date was 30 days out. Whatever. Brought the car in 10 min early and had to wait 30 min to give it to someone. They had my car all day, and it’s an electric so all they had to do was look at the brakes and maybe rotate the tires. I came back at 5pm to find out it didn’t get touched all day. The service rep was very sorry and offered to reset the maintenance reminder and gave me a free cabin filter next time I visit. Hopefully by then they’ll have gotten down a better process. More

DAY BEFORE SERVICE I WAS CALLED AND TOLD THAT THEY NO LONGER SERVICE GENESIS AT THE DEALERSHIP. I WAS TOLD A LETTER WAS SENT OUT BUT NEVER RECEIVED. AFTER COMPLAINING ENOUGH THEY CHANGED THEIR TUNE AND LONGER SERVICE GENESIS AT THE DEALERSHIP. I WAS TOLD A LETTER WAS SENT OUT BUT NEVER RECEIVED. AFTER COMPLAINING ENOUGH THEY CHANGED THEIR TUNE AND KEPT MY SERVICE APPOINTMENT. THE SERVICE WAS PAID BY ME SO IT WAS A ROUTINE 22,500 MILE MAINTENANCE. THIS WHOLE DEAL WAS HANDLED LESS THAN SATISFACTORY. More

Mark Mendoza was great. He made my 16 year old daughters first car buying experience special. He made my 16 year old daughters first car buying experience special. More

Quick friendly service, keep you informed of any issues explain in detail of service being performed. Would be nice to have water to drink. explain in detail of service being performed. Would be nice to have water to drink. More

Employees are great but there was no water or coffee and they always seem short staffed on mechanics. Been going here for over 10 yrs and it’s slowly been declining. they always seem short staffed on mechanics. Been going here for over 10 yrs and it’s slowly been declining. More

Excellent salesmanship by Daniel and Rob. Would highly recommend working with them. Deals are strong Would highly recommend working with them. Deals are strong More

I had trouble booking an appointment, they're booked 3 months out so the car was way overdue when I finally got in. The appointment was fast (oil change and air in the tires) so we were out in way less th months out so the car was way overdue when I finally got in. The appointment was fast (oil change and air in the tires) so we were out in way less than the 2 hours I was told. I waited about 10 minutes to check in. The waiting room was freezing, but there was coffee and places to sit and work. More

The customer experience once in store, was good. My car was completed in a timely manner. However, I tried for a month to get a live person on the phone to make my appointment, I never got anyone!! My car was completed in a timely manner. However, I tried for a month to get a live person on the phone to make my appointment, I never got anyone!! I went through parts, sales, just trying to get connected to someone, and left 2 messages, and an email, no one ever responded. You can book service appointments online, when I originally started the process it said “call service, there is no appointments for 30 days”. Which was why I was trying to reach someone. In the end, I was able to book online, my appointment went good, and the staff was nice. I found the process prior to the appointment very frustrating. More