Autonation Hyundai Carlsbad

Hyundai Carlsbad dealership offers excellent service and attentive after-sales support. A recommended destination for car shopping! Thank you! attentive after-sales support. A recommended destination for car shopping! Thank you! More

I was treated with great kindness. The estimated time to install the security upgrade was approximately 90-120 minutes. At some point everyone seem to disappear (lunch breaks) and I wa The estimated time to install the security upgrade was approximately 90-120 minutes. At some point everyone seem to disappear (lunch breaks) and I was told there was a meeting. After 2 hrsI asked a man if he could tell me the status of my vehicle. He disappeared for about 25 minutes. I had requested information about parts for both the driver and passenger seats, part numbers and pricing. This was not addressed nor has anyone followed up with said information. I visited the parts department and ordered a cargo cover and asked about the seat parts. I was kindly told a technician has to look up the part numbers, so the parts department personnel can order the correct parts. Crickets! Nobody has called me with this information. The staff was polite and respectful, but short handed to my notion. The city of Carlsbad is a money town, lots of tourism. I’m surprised that Corporate Hyundai doesn’t see the need to better staff this dealership. I was there for my scheduled appointment on Friday August 11, 2023. Today is Tuesday the 15th. I’m sadly disappointed. More

Rating service dept. . HORRIBLE customer service. I called to make an appointment and to replace my battery as my car needed a jump the week prior. Was told I needed to . HORRIBLE customer service. I called to make an appointment and to replace my battery as my car needed a jump the week prior. Was told I needed to call parts dept. Left a message, no call back.. i called the next day and the person actedike I was an idiot for calling. Went in for appointment on the 31st. Was told my battery was fine which is ridiculous as it needed a jump earlier that month On the 8th my battery died AGAIN. I called service dept who stated they had no battery in stock and I should go to Escondido. I stated that was unacceptable as they were at fault and wanted to speak to service manager. As of today.. NOONE has called back. I paid Triple A $205 for new battery which I believe was under warranty I will never set foot in this dealership again after 6 years of having all work done here. More

They did a very good job on my car with oil change and tire rotation. I am very happy with the service and the wonderful professional people that work there! tire rotation. I am very happy with the service and the wonderful professional people that work there! More

My service adviser's Alex nice guy professional. Text, Carol, my car gets back to me. Thanks G n e. Text, Carol, my car gets back to me. Thanks G n e. More

These guys are really fabulous, every time I bring my Elantra in for service they get me handled without forgetting anything. Washed and on my way. AutoNation definitely made a difference. Elantra in for service they get me handled without forgetting anything. Washed and on my way. AutoNation definitely made a difference. More

This dealership is friendly and the staff is approachable and knowledgeable. Between my family and I we have purchased 7 cars from this dealership over the last 16 years. The transaction on buying a car c and knowledgeable. Between my family and I we have purchased 7 cars from this dealership over the last 16 years. The transaction on buying a car can be overwhelming, the staff has always made me feel comfortable in my decision and has never pressured me into anything I didn't want or need. It was great to see cars on the lot to choose from, we visited them on a Wednesday told them what we were looking for and went back on Friday to make the purchase, the staff even stayed after hours to support our needed. I highly recommend this dealership. More

Great location. I ike that it is in my neighborhood and the service is good. I ike that it is in my neighborhood and the service is good. More

Excelente client services! ! Answered all our questions! Respectful willing to go above and beyond to make sure we are happy with our purchase! ! Answered all our questions! Respectful willing to go above and beyond to make sure we are happy with our purchase! More

Sales portion was awesome. The old school dealer beat down nonsense for service contracts was ridiculous I almost walked out The old school dealer beat down nonsense for service contracts was ridiculous I almost walked out More