Autonation Hyundai Carlsbad

Just terrible service. Brought my Santa Fe in for routine service with 12:00 appointment and was told 3:00 hours. No information from them so I returned at 3:00, service pe Brought my Santa Fe in for routine service with 12:00 appointment and was told 3:00 hours. No information from them so I returned at 3:00, service person said he had to go into a meeting. AN HOUR LATER he comes out and it turns out nothing had been done to the car! Now it’s 4:00 on a Friday and a wasted day. Going elsewhere in future. A shame because I bought two good cars there but will never go back. The “meeting “ was called by the GM who would not send anyone out to deal with me or the other 3 people trying to get their cars. More

My last experience with this dealership was the WORST customer experience I’ve had anywhere, ever. Cars were lined up at the entrance for HOURSS. After three hours of waiting I found my parked behind a customer experience I’ve had anywhere, ever. Cars were lined up at the entrance for HOURSS. After three hours of waiting I found my parked behind a building, untouched. I drove home without the scheduled service and will never return. More

Juan Bello was very knowledgeable about the car we wanted, showed us all the features, was very patient and thorough, and answered all our questions, even taking phone calls after we picked up the car wanted, showed us all the features, was very patient and thorough, and answered all our questions, even taking phone calls after we picked up the car. Ricardo Sentina explained all the financial options to purchase the car and patiently worked with us on the paperwork and getting the loan through the lender. Everyone at the dealership was very friendly, helpful, and professional. More

Alexis did a great job listening to me when I took my car in. He said I needed to leave my car so he got me anUber home and back when I came to pick it up. I love the wash and I think they took care of every in. He said I needed to leave my car so he got me anUber home and back when I came to pick it up. I love the wash and I think they took care of everything in a timely manner. The only complaint I have is that no one tells you your oil needs to be changed every 8,000 miles instead of 3 or 5,000 so all of the sudden you are done. They don’t tell you when you keep getting it done at 5,000 you’re just all of the sudden done. Kind of false advertising in my opinion. More

Very pleased with Ernesto. He was friendly and thorough He communicated well and arranged for transportation to and from my home while my car was being serviced. Very pleas He was friendly and thorough He communicated well and arranged for transportation to and from my home while my car was being serviced. Very pleased overall. More

The service was very professional, very friendly and very fast. The car was inspected and watched fast. The car was inspected and watched More

Was very disappointed with my recent experience with the service visit I had. Did not hear back after almost 2 weeks. Had to place a call to the manager of the dealership. Have owned several of your cars si service visit I had. Did not hear back after almost 2 weeks. Had to place a call to the manager of the dealership. Have owned several of your cars since 2006. More

Great customer service, communication was on point while waiting for my car to be serviced waiting for my car to be serviced More

AutoNation Hyundai in Carlsbad is one of the best car dealership I’ve dealt with. They are upfront on the price of the car, no markups or hidden fees. I felt very well taken cared of, even way after the dealership I’ve dealt with. They are upfront on the price of the car, no markups or hidden fees. I felt very well taken cared of, even way after the sale, by the salesman, Juan, and the manager Cris. Thank you guys! More

Juan Bello was really kind and honest. So I didn't need to waste my time and I could buy a wanted car without annoying time(e.g. changing conditions what many dealers do when we visit deal So I didn't need to waste my time and I could buy a wanted car without annoying time(e.g. changing conditions what many dealers do when we visit dealership). I was really happy to buy from him without any stress. More