Autonation Hyundai Carlsbad

I had no AC on a 2022 Hyundai Tucson that’s the first issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the issue it’s a new car. I was told part will be here in a week. There was no update that it would take longer and I could not get anyone to answer the phone NO ONE EVER ANSWERS THE PHone so I had to go there to find out when I would get it fixed It took almost 2 months for the part to come in and it was a hot summer. i even called corporate and they couldn’t get anyone to answer the phone. I was told it would be ready that afternoon but around 5 I began to worry cause they close at 6. Of course no one answered in service so I called sales and made a stink cause i had to have the car today. Just horrible customer service. I will NEVER take my car there again. I would give them ZERO stars if I could More

After having a horrible experience of being blatantly lied to at another dealership, I found a vehicle that I wanted at Autonation Hyundai Carlsbad. I called to inquire about the vehicle and spoke to Ma lied to at another dealership, I found a vehicle that I wanted at Autonation Hyundai Carlsbad. I called to inquire about the vehicle and spoke to Mark Mendoza. I explained my bad experience and he assured me that I would not have the same experience at his dealership. We worked out a price for the vehicle then and there, and that was the final price when I went to the dealership to purchase the vehicle. Mark was very helpful throughout the whole process and continues to keep in contact with me. I reside 100 miles from the dealership, so I will not be using their service department, but if it were closer I would. More

Although great Customer Service; too expensive and deceptive. I had an emailed coupon that indicated $300 off my next service. I did not read the fine print; maximum you could receive was $150. Thi deceptive. I had an emailed coupon that indicated $300 off my next service. I did not read the fine print; maximum you could receive was $150. This was routine maintenance; four of the processes completed each charged a labor cost of $214.88 each. $859.52 of my total charges! This is a lot of money for one on Social Security and working PT to make ends meet. More

The maintenance service I received was fine. I was unhappy about a recall for my 2022 Hyundai Tucson's car's cooling system and coolant. Shouldn't ordinarily be a problem but I was told that I I was unhappy about a recall for my 2022 Hyundai Tucson's car's cooling system and coolant. Shouldn't ordinarily be a problem but I was told that I had to go to Escondido to take care of it, because when you guys took over the Bob Baker business, orders for the parts or machine to install the parts were cancelled. This is a huge inconvenience. I think this is a very poor business practice and a bad way to start a new business. Sincerely Bob Pheiffer More

Ernesto Gonzalez is the nicest worker I've met at the dealership. His sense of humor made my day! dealership. His sense of humor made my day! More

Really happy with my purchase. Mark Mendoza is my guy, I’ve spoken to a few salesmen before coming in, and out of all of them Mark was the only one who didn’t make me feel uncomfor Mark Mendoza is my guy, I’ve spoken to a few salesmen before coming in, and out of all of them Mark was the only one who didn’t make me feel uncomfortable. It didn’t feel like I was talking to salesperson he was not pushy trying to sell you car like others. Overall like I said happy with my purchase More

Litzy and Alexis in the Service Dept provide excellent customer service every time I visit customer service every time I visit More

Our experience at Autonation Hyundai Carlsbad was great! Juan Bello was very knowledgeable about our car. He worked hard to help us find the car that we wanted. Juan exceeded our expectations as a salesman. Juan Bello was very knowledgeable about our car. He worked hard to help us find the car that we wanted. Juan exceeded our expectations as a salesman. Ricardo Sentina, the Financial Service Manager, was also extremely professional, efficient, well-organized and helped to make our experience very pleasant. More

I've always appreciated the courteous staff at Bob Baker/Autonation Hyundai Carlsbad. The check-in and out for service was quick and painless. My car was ready when promised and I appreciated the cour Baker/Autonation Hyundai Carlsbad. The check-in and out for service was quick and painless. My car was ready when promised and I appreciated the courtesy car wash. More

Unfortunately. Understaffed. Clustered check in twice in 5 weeks.Tire balance in service 12000 mile ppwk costs 100 more even thought its listed in the 530$ service Understaffed. Clustered check in twice in 5 weeks.Tire balance in service 12000 mile ppwk costs 100 more even thought its listed in the 530$ service option. We miss the old staff and smooth communication. I have been very disappointed with the calls and emails and text messages and physical mail for auto warranty options for Auto Nation. No means no Guys i came in for a security update and a oil change. 135$ oil change was painful enough without being given an option to say ,not get the tire rotation as part of it . I understand escondido hyundai is independently operated. They are our next destination. please again take us off your call, mail, email list for extended warranty options. Its very annoying and unprofessional much like your check in procedures leaving people backed up in the lot with no help More