Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad

Not a good experience. I have overlooked a lot since purchasing a vehicle on 11/26/2017 at Bob Baker Chrysler, often giving the benefit of the doubt to the sales and service I have overlooked a lot since purchasing a vehicle on 11/26/2017 at Bob Baker Chrysler, often giving the benefit of the doubt to the sales and service teams. My buying experience was long and drawn out with many calculated maneuvers on the sales team’s part. As a first time buyer I expected some resistance when it came to financing but did not expect the shady manipulative behavior I experienced. They told me I was declined a loan from every option they had tried including Chrysler, despite my excellent credit. They pushed hard for my mother to cosign my loan so they could shop for a better deal. Upon declining that offer and getting ready to leave, magically the news was past that I indeed did get approved for a loan from Chrysler but my sales associate had “misheard” the manager. I guess they really wanted to finance through an outside venue, I would assume for a kickback from the lender. I also wanted to leave to go to the bank to get a cashier’s check for the down payment. They said they checked what time the bank closed and I had plenty of time to get there after closing the deal. This was obviously a lie because the bank was closed and had I to drive down the following weekend to deliver the check. Upon getting home I noticed that the rear seat was missing an insert for the cup holders in the armrest that left screw holes and unfinished plastic exposed. My sales associate assured me that the part would be mailed to my home address. This did not happen, as I had to go to the parts department and pick it up myself, which honesty didn’t bother me due to the fact I already had to drop off the check. Obviously the part was wrong when I got there because this is Bob Baker we are dealing with. I argued with the parts associate that clearly there is another part to hide the screws. In the end he could not help me because the computer did not show an additional part. Well I left and went to another dealership and looked inside their Ram 1500 Rebel and found the missing part myself. I am still waiting to hear back from Bob Baker as to when my part will arrive, with an apology. Overall I am very disappointed with my experience and I clearly took my Chrysler and Bob Baker surveys waaaay to soon. You have lost a customer for life, from all your dealerships and that my not mean anything to you but I hope my experience can benefit other buyers. Thank you for making this experience as long and drawn out as possible. More

Yusuf was pleasant to deal with. Leasing a new car I have always had a good experience with Bob baker auto. Yusof and Kyle were courteous and expedient in their jobs which I always ap Leasing a new car I have always had a good experience with Bob baker auto. Yusof and Kyle were courteous and expedient in their jobs which I always appreciate. More

Great buying experience Quick and fast service. Easy buying process from the entire sales team. Best please to buy in San Diego. Come visit their team when you need a car. Quick and fast service. Easy buying process from the entire sales team. Best please to buy in San Diego. Come visit their team when you need a car. More

Family friendly service As I walked in the door I felt no pressure to buy. I felt a great trust and received very accurate information on the car as I did a lot of research p As I walked in the door I felt no pressure to buy. I felt a great trust and received very accurate information on the car as I did a lot of research prior to my visit. Bill Korbin will be the one I send my family and friends to. No haggling told me the options and I was happy and satisfied I didn't get a run around. I really appreciate the professionalism and personal care I received. Thank you Bob Baker. I am another happy customer and happy new ca owner. More

The New Standard in Car Dealerships! I highly recommend Bob Baker Chrysler Jeep Dodge! I was welcomed in right away and treated like a VIP , the sales people were helpful and Mr. Rober I highly recommend Bob Baker Chrysler Jeep Dodge! I was welcomed in right away and treated like a VIP , the sales people were helpful and Mr. Rober Morrow who sold me my 2nd Jeep Grand Cherokee got me in to the exact Trailhawk model I was hoping for, he went above and beyond what I would normally expect. I sincerely appreciate the service these men and woman provide in our community! Thank you Mr. Robert Morrow and the team you represent! More

Bill K is the BEST!!! He's awesome! Our salesman, Bill K is seriously the BEST! He was very understanding and went out of his way to accommodate us. We appreciate his hassle free service Our salesman, Bill K is seriously the BEST! He was very understanding and went out of his way to accommodate us. We appreciate his hassle free service and his laid back mannerism. I wish there were more salesmen like Bill K around. He's super friendly and approachable. THANK YOU!!! More

Great Customer Service Great experience getting some stuff done on my new car. Anthony is a solid guy who did what he said he was going to do faster than estimated... Great experience getting some stuff done on my new car. Anthony is a solid guy who did what he said he was going to do faster than estimated... More

Ram 1500 I met with Yusuf who was knowledgeable and provided me with options addressing my needs for a new truck. Most of the deal was completed over phone and I met with Yusuf who was knowledgeable and provided me with options addressing my needs for a new truck. Most of the deal was completed over phone and both he and the sales manager were flexible with my request which ultimately made the deal on my terms. After the sale and delivery some glitchs arized with the truck that were addressed and solved quickly. Overall a very painless experience. They did a good job and I will recommend them. More

Great experience Everything was quick and easy. Got the truck I wanted at the price I wanted. Bill was knowledgeable and helpful. Would definitely purchase my next ve Everything was quick and easy. Got the truck I wanted at the price I wanted. Bill was knowledgeable and helpful. Would definitely purchase my next vehicle from them. More

What an Experience Wow. In the past I have hated the car buying experience. Salespersons are pushy and it was an extremely exhausting and unfun experience. My sales per Wow. In the past I have hated the car buying experience. Salespersons are pushy and it was an extremely exhausting and unfun experience. My sales person Bill Korbin changed all that. He was patient , answered all my questions and made me feel so comfortable. He should truly be commended on making my car experience truly unique and wonderful. Bob Baker definitely needs to give him a raise. What a hard worker. I will definitely recommend all my friends and family to Bob Baker Jeep and I will make sure to tell them to see Bill. More