Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad

Great prices but push after price scams The experience was great and then a total bummer. This place is super professional and organized and I had a great experience with the salesman. Unfor The experience was great and then a total bummer. This place is super professional and organized and I had a great experience with the salesman. Unfortunately this all flipped when I got to the finance room. Things ran a little long and I ended up being at there far longer than I could to make an appointment and being absolutely rushed to wrap things up in finance. They totally took advantage and kept pushing this antitheft Karr system, cutting the price in half (to $780) and after I kept saying no showing me pamphlets and pulling up maps of car thefts in my neighborhood. They told me it would reduce insurance costs, which it ended up not doing, and it would last for the life of the car, which it turns out just the alarm does but not the stolen car reimbursement. In my time crunch I surrendered just to get out of there and thinking they wouldn't be taking advantage of me as hard as I later found out. As soon as I got home I looked up the Karr system and found nothing but on line warnings about how much of a scam they are. I looked online and found a lot of people were able to cancel through the federal "cool off period" to cancel such contract. I immediately emailed the sales person and got no response. The next day I called a few times and finally got a call the next day and was told that there was no cool off period in california. This would have been a great car experience if it werent for that little scam. It's unfortunate this dealership pushes this well known scam and lets that soil a car buying experience. I'm gonna chalk this up to an expensive life lesson. Heads up, learn from this lesson and don't let them push you in to the Karr antitheft system. More

No service, 2 salesmen standing around talking to each other Went in on a Friday afternoon on Memorial day weekend. Looking, for a dealership that wanted my business. It is obvious that this is not one. I was lo Went in on a Friday afternoon on Memorial day weekend. Looking, for a dealership that wanted my business. It is obvious that this is not one. I was looking at the new Gladiators for about 20 minutes and saw 2 salesmen just walk by not even taking the time to notice me and my wife. Two other standing outside the main entrance talking to each other and not even ask if they could help, I believe one was the sales manager very sorry. I was very disappointed with how Chris Baker has left this dealerships customer service decline. I had purchase 3 other vehicles from this dealership but will no longer spend my money here. More

A discriminated against customer When I first got their I had a truck out front waiting for me to test drive and was supposed to work with Michelle. Unfortunately, she had already le When I first got their I had a truck out front waiting for me to test drive and was supposed to work with Michelle. Unfortunately, she had already left for the day. I then have to work with Marcus. Marcus was probably the rudest sales person that I have every had the opportunity to work with. First, he was finishing up with a deal and got called back to the finance and we said hey go ahead and take care of what you needed we are not going any where and let you finish up your deal. This was not a problem for us as we had time. However, after he got back with us we was going to get our truck appraised and he stated that this 2016 Ram 2500 4x4 manual transmission is not going to sell. I said that it will as a lot of Marines are looking for this kind of truck. He argued with me a bit so I said alright then. He takes that information in and said that he needed to track some other person down and I said ok we will wait again. He came back and I was getting my wife and kid ready to go drive the truck that I made an internet inquiry about and he stated why do we need to drive it as it is the same kind of truck just 2 years newer. Another turn off! The truck was a 2018 ram 2500 4x4, but was an automatic which I wanted to drive to see the difference. While we was waiting for him to finish whatever he was doing my wife and looked around the lot some more. We came across a 2018 ram 2500 4x2 and stated can we at least drive that one. He got a little frustrated and said sure. During this whole time I tried to carry a conversation on with him and couldn’t get him to really talk and I was being very polite, but I eventually gave up trying to talk to him. We get back to the office he starts taking down some of my information and I said “your not gonna run my credit are you as I am going to use my own bank to finance?” He said I still will need your social. Second turn off!! Now, he goes back to the finance place and comes back with their offers. Keep in mind that my truck trade in value was between 34,000 and 38,000 according to KBB and NADA. I know that they are just recommendations, but when you only offer 28,000 for my truck and I say that it is worth a little more than that he kinda laughs and states that well we don’t have to do business then. That was my last straw and said “well sorry for wasting your time, but I think were done here!” He said ok and I walked out. As I was putting my wife and kid into the truck he comes out and says hold on my manager is going to call the used car manager to see if we can do anything better. At this point I’m already infuriated with the quality of service that I have received, but I said ok anyways. He comes back out and said thats the best that we can do. I said ok and left. The level of service from MARCUS was absolutely horrible and the way he acted was as if he was too good for us or that he didn’t want to help any white people. Definitely felt discriminated against. I will absolutely tell every Marine that I get and work with that to NOT come to this dealership and explain my circumstances. Most horrible experience that I have every had and will spread the word. More

Outstanding Experience Worked with Mr. James West in Internet Sales. I knew what VIN (car) I wanted and only that car. He didn't try to steer me to what was best for him. Worked with Mr. James West in Internet Sales. I knew what VIN (car) I wanted and only that car. He didn't try to steer me to what was best for him. We negotiated on a price below invoice the day before. I had to sell my trade first so he agreed to pick me up in the new car at the designated place.. The sale went a little longer than expected, but he was waiting for me. I let him know when I was ready and he had my new car all prepped and ready to go and he picked me up at the designated place since I no longer owned a car. He got me in and out of the dealership in 2-2.5 hours with my new car with no drama or games. I had my own financing in place and had no issues with that. Outstanding experience and I highly recommend James. I'd buy another car from him! More

Best car buying experience ever. We live an hour and half away from this dealership, so we started working with them via phone and text. They made verbal commitments to us over the p We live an hour and half away from this dealership, so we started working with them via phone and text. They made verbal commitments to us over the phone and we assumed that once we got there, those commitments would be gone. However, they stood by their word and gave us a better deal than we expected. It was quick, efficient and an overall pleasant experience. Would highly recommend them to anyone in the market for a new car. More

Traders to Customers..Liars..Beware..!!! Once you Buy a Vech. They will Abandon you. They don,t care about your safty or concerns.. Mauricio Tabar "Sales Manager".... Full of Lies.. Ne Once you Buy a Vech. They will Abandon you. They don,t care about your safty or concerns.. Mauricio Tabar "Sales Manager".... Full of Lies.. Never trust him.. More

Amazing Experience with Bill Korbin Smooth sale that Bill Korbin greatly helped with from start to finish!!! Bill was very knowledgeable and was able to give me various options on keepin Smooth sale that Bill Korbin greatly helped with from start to finish!!! Bill was very knowledgeable and was able to give me various options on keeping the price down and ensuring a smooth sale that I felt awesome about. Thanks Bill. More

Car Dealer that Makes Customer Experience a Priority I purchased an Alfa Romeo Giulia from Bob Baker on Sep. 1. Bill Korbin assisted me and made the entire purchase extremely easy. I had an opportunity I purchased an Alfa Romeo Giulia from Bob Baker on Sep. 1. Bill Korbin assisted me and made the entire purchase extremely easy. I had an opportunity to meet Sam, the Sales GM and Tom, a service advisor. It was clear from my interactions with all three of these gentlemen that they take the customer experience seriously. I am very pleased with my car, the purchase experience and their focus on customer satisfaction. More

Friendly and helpful! Zack was polite and helpful with the entire buying process. I left with exactly what I was looking for. I would recommend Zack to any friends or famil Zack was polite and helpful with the entire buying process. I left with exactly what I was looking for. I would recommend Zack to any friends or family members! More

New Car! Thank you Zach Cantrell and the whole team working at the Bob Baker Auto Group in Carlsbad for helping me to buy a new car and answering all my quest Thank you Zach Cantrell and the whole team working at the Bob Baker Auto Group in Carlsbad for helping me to buy a new car and answering all my questions. I had a grate experience! :) Thanks!! More