Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad

The overall experience was professional and both Roland and Mauricio were courteous and helpful throughout the process. and Mauricio were courteous and helpful throughout the process. More

Everything was handled extremely well from the showroom, test drive and signing of paperwork and finance test drive and signing of paperwork and finance More

Amazing customer service. They helped me a lot getting my first car lease under my name. They helped me a lot getting my first car lease under my name. More

Not a great experience. I was working a deal remotely for a new Jeep Grand Cherokee only to have them sell it out from under me. No possibility of putting a deposit down. I was working a deal remotely for a new Jeep Grand Cherokee only to have them sell it out from under me. No possibility of putting a deposit down. I was just about to book tickets to fly to San Diego. Thankfully I did not do that. Not a good dealership to work with remotely. When I phoned in, I was told that the person I was working with did not realize he was selling the same car to two people. But that on site sales (even if you were first) take precedence. More

Do not go here. They will attempt to rip you off , they are dishonest , and provide a poor customer experience. I’d leave less than one star if I could. are dishonest , and provide a poor customer experience. I’d leave less than one star if I could. More

Service- August 2021- You're scheduled a minimum of 2 weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointme weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointment could be made. This is the second recall and the second time no rental was available. Seems if you're scheduling 2 weeks out, someone would verify ahead of time that the rental request would be filled. Service rep couldn't get the site to work, so off in an uber you go. Come on dealership- get it together. People work full time. More

The General Manager at this location, Samer K, provides the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and the he told me that they couldn’t ac the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and the he told me that they couldn’t accept it. I told him I talked to a lady at that location the day prior and she told me to bring it on by and it would be taken in without any problems. Samer, the General Manager, said, “Did you lease it from us?” I told him that I did not but I’ve serviced at this location. “If you didn’t lease from us, I don’t care where you serviced. I’m not taking your car.” I told him that the weekend receptionist told me that it’d be no problem. He responded, again, with, “Yeah I’m not taking it. Go back to where you got it from. I’m not taking your car.” I’m completely floored by this level of service. The other brand I’m currently leasing has accepted leases from other dealerships with no trouble, and not even the sales people spoke to me with such disrespect. Not only will I and my family and friends never visit this store again, we will never go with a Dodge product. Mark my words when I say that Dodge corporate will be hearing about this and other negative experiences I’ve had here but chose to brush under the rug until now. More

Not Happy at All Warranty Scam We went in to take advantage of the employee pricing back in November 2019. End it up having to haggle for the advertised price for hours ended up wa We went in to take advantage of the employee pricing back in November 2019. End it up having to haggle for the advertised price for hours ended up walking out before we received something we could live with then were totally taken advantage of and sold a warranty that we specifically stated we didn't want. Definitely will not return or recommend this dealership More