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Autonation Chrysler Dodge Jeep Ram and FIAT Carlsbad
Carlsbad, CA
660 Reviews
If you're shopping for a new or used vehicle in Carlsbad, be sure to visit AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Whether you're trading-in for a new car, truck, or SUV, or are looking for a quality used vehicle, we are sure to have something here for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 660 reviews
July 19, 2023
I believe once they’re fully staffed they will be a great service dealer to go to. I know the service advisor that helped me was doing his best working with an extremely high work load. I really appreciate t service dealer to go to. I know the service advisor that helped me was doing his best working with an extremely high work load. I really appreciate the service advisor and i will go back to him once they get better with staffing=service time=quality service. More
by Red2glf
Employees Worked With
Calen
July 13, 2023
This is actually for 2801 Industry in Oceanside. The truck center. There is new staff and they seemed very good at answering questions and were very helpful. They handled everything as required. The truck center. There is new staff and they seemed very good at answering questions and were very helpful. They handled everything as required. And the ride service saved the day for me. Thanks More
by d_kerper
Employees Worked With
Glen, Angela?
July 11, 2023
This dealership, not only the salesman Ali, who is great, but the whole team took a big interest in me. No request was too small. They answered a million questions patiently and expertly and they got me a d but the whole team took a big interest in me. No request was too small. They answered a million questions patiently and expertly and they got me a dream car. They even answered a million more questions and held the same interest AFTER I had already bought the car--how bout that! I could not be more excited about my next road trip! More
by stuart
Employees Worked With
Ali Hossein
July 05, 2023
Took the car in for service. Gave them a list of things we wanted them to check and issues we were having. got 1 phone call telling us what they found and what they were going to Gave them a list of things we wanted them to check and issues we were having. got 1 phone call telling us what they found and what they were going to do. Told them to do that and asked if they had checked the other things on the list. They said maybe what they were doing would fix the problems. Got a call 5 days later (after calling to get an update) saying the car was ready. Still having similar issues as when we took it in, company had changed ownership, service got worse. Been buying cars from Bob Baker for years with good service, probably won't deal with new company. More
by Steve
Employees Worked With
They quit after buyout.
July 02, 2023
Here is my most honest review that I can give. But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online s But in summary, I will never ever return to your Doge/Jeep/Fiat dealership tried. I really tried to schedule my car to be serviced via the online service scheduler. After several minutes searching for it, I found it at the very bottom of a very long web page. After submitting my information, it made the appointment at the BMW of Encinitas. But since it was being moved to Carlsbad and my car is a Dodge. My appointment was cancelled. After many tries, I give up and called your service phone number, but nobody answered after letting ring on and on and on and on and on, finally going to voicemail. I took a day off work to go the service department at the Dodge dealership in Carlsbad. But they did not have a part and could not service my car that day. I made an appointment for the next week. After leaving the dealership, the service manager called me and told me that I had to return and pre-pay for a $70 filter that they did not have. The cashier and the service manager argued about needing some approval for the part and I waited until the service manager finally returned with a new form and I paid for the part. I took off yet another day of work and I arrived a half hour before my appointment. There is not line for the appointment so I had to get into one of the two lanes. I told one of the service people that I had an appointment and he informed one of the service managers. The car in from of me needed to leave and I backed out a little so he could get his car out of line. Two other cars in the other lane cut in front of me. Nobody did anything about it and I have to wait a full hour before a service manager re-took my information. My service should have only taken two hours to perform, but my car was not done after five and a half hours after my arrival at the service center. There were only two out of five service managers that day and they were very very busy. The service manager forgot that I had already pre-paid for the filter last week and after reminding him of it several times, I finally paid over $500 dollars bring the total cost of the service to over $600.00. The next time my Dodge car needs dealer service, I will be driven past Carlsbad to go over 50 miles to San Diego or some other city that does not have an AutoNation Dodge dealership. More
by IAmNeverComingBack
Employees Worked With
I do not remember their names.
June 15, 2023
Called to have my 2010 Jeep Wrangler transfer case shift cable fixed and was told they do not have the tools to fix a vehicle that old. Autonation Chrysler Dodge Jeep Ram and FIAT only work on vehicles 10 y cable fixed and was told they do not have the tools to fix a vehicle that old. Autonation Chrysler Dodge Jeep Ram and FIAT only work on vehicles 10 years old and newer More
by will not buy a car from autonation
Employees Worked With
appointment center
June 11, 2023
Called Carlsbad Dodge to make an appointment for maintenance on my truck in mid-May, was told that there would be no appointments until June 1st. I then stopped by the dealership maintenance departm maintenance on my truck in mid-May, was told that there would be no appointments until June 1st. I then stopped by the dealership maintenance department June 5th, and they weren't organized enough to be able to help me with my problems. However, I asked them to give me a price to replace two of my fobs(Ignition keys)for my three-quarter ton dodge they quoted me a price of $750 for two fobs and then to program it. I told them that I would need to verify the prices that they quoted me at other dodge dealers. I was just looking to be treated fairly, however with further discussions I found out that automation has raised their prices across the board and are actually not really competitive with other dealers. More
by lv_2rope
Employees Worked With
Employee was congenial but unable to deal with dealership issues
March 23, 2023
I am a RAM1500 eco diesel owner. Since two years ago, called for service, no one answered the calls. Left messages no one called back. Two years later, I called again for service for Since two years ago, called for service, no one answered the calls. Left messages no one called back. Two years later, I called again for service for the engine light was on. No one answered, directed to txt. After long wait, they texted back telling me they had transferred me to their Oceanside center. Then much later, another text, asking for the VIN. Gave VIN, then quickly for response: sorry we don't take new customers. The persons texted me are Tianna Pearson, and Emily Dufficy. Wonderful dealership! Highly recommended! Totally shocked! More
by fan.l
Employees Worked With
Tianna Pearson, and Emily Dufficy
