Autonation Chrysler Dodge Jeep Ram Carlsbad

Not a great experience. I was working a deal remotely for a new Jeep Grand Cherokee only to have them sell it out from under me. No possibility of putting a deposit down. I was working a deal remotely for a new Jeep Grand Cherokee only to have them sell it out from under me. No possibility of putting a deposit down. I was just about to book tickets to fly to San Diego. Thankfully I did not do that. Not a good dealership to work with remotely. When I phoned in, I was told that the person I was working with did not realize he was selling the same car to two people. But that on site sales (even if you were first) take precedence. More

Do not go here. They will attempt to rip you off , they are dishonest , and provide a poor customer experience. I’d leave less than one star if I could. are dishonest , and provide a poor customer experience. I’d leave less than one star if I could. More

Service- August 2021- You're scheduled a minimum of 2 weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointme weeks out for the Jeep recalls. The recall went out pre-covid and they didn't have the parts so I checked back periodically to see when the appointment could be made. This is the second recall and the second time no rental was available. Seems if you're scheduling 2 weeks out, someone would verify ahead of time that the rental request would be filled. Service rep couldn't get the site to work, so off in an uber you go. Come on dealership- get it together. People work full time. More

The General Manager at this location, Samer K, provides the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and the he told me that they couldn’t ac the worst customer service I have ever experienced at any dealership. I was attempting to drop off my lease, and the he told me that they couldn’t accept it. I told him I talked to a lady at that location the day prior and she told me to bring it on by and it would be taken in without any problems. Samer, the General Manager, said, “Did you lease it from us?” I told him that I did not but I’ve serviced at this location. “If you didn’t lease from us, I don’t care where you serviced. I’m not taking your car.” I told him that the weekend receptionist told me that it’d be no problem. He responded, again, with, “Yeah I’m not taking it. Go back to where you got it from. I’m not taking your car.” I’m completely floored by this level of service. The other brand I’m currently leasing has accepted leases from other dealerships with no trouble, and not even the sales people spoke to me with such disrespect. Not only will I and my family and friends never visit this store again, we will never go with a Dodge product. Mark my words when I say that Dodge corporate will be hearing about this and other negative experiences I’ve had here but chose to brush under the rug until now. More

Not Happy at All Warranty Scam We went in to take advantage of the employee pricing back in November 2019. End it up having to haggle for the advertised price for hours ended up wa We went in to take advantage of the employee pricing back in November 2019. End it up having to haggle for the advertised price for hours ended up walking out before we received something we could live with then were totally taken advantage of and sold a warranty that we specifically stated we didn't want. Definitely will not return or recommend this dealership More

Great prices but push after price scams The experience was great and then a total bummer. This place is super professional and organized and I had a great experience with the salesman. Unfor The experience was great and then a total bummer. This place is super professional and organized and I had a great experience with the salesman. Unfortunately this all flipped when I got to the finance room. Things ran a little long and I ended up being at there far longer than I could to make an appointment and being absolutely rushed to wrap things up in finance. They totally took advantage and kept pushing this antitheft Karr system, cutting the price in half (to $780) and after I kept saying no showing me pamphlets and pulling up maps of car thefts in my neighborhood. They told me it would reduce insurance costs, which it ended up not doing, and it would last for the life of the car, which it turns out just the alarm does but not the stolen car reimbursement. In my time crunch I surrendered just to get out of there and thinking they wouldn't be taking advantage of me as hard as I later found out. As soon as I got home I looked up the Karr system and found nothing but on line warnings about how much of a scam they are. I looked online and found a lot of people were able to cancel through the federal "cool off period" to cancel such contract. I immediately emailed the sales person and got no response. The next day I called a few times and finally got a call the next day and was told that there was no cool off period in california. This would have been a great car experience if it werent for that little scam. It's unfortunate this dealership pushes this well known scam and lets that soil a car buying experience. I'm gonna chalk this up to an expensive life lesson. Heads up, learn from this lesson and don't let them push you in to the Karr antitheft system. More

No service, 2 salesmen standing around talking to each other Went in on a Friday afternoon on Memorial day weekend. Looking, for a dealership that wanted my business. It is obvious that this is not one. I was lo Went in on a Friday afternoon on Memorial day weekend. Looking, for a dealership that wanted my business. It is obvious that this is not one. I was looking at the new Gladiators for about 20 minutes and saw 2 salesmen just walk by not even taking the time to notice me and my wife. Two other standing outside the main entrance talking to each other and not even ask if they could help, I believe one was the sales manager very sorry. I was very disappointed with how Chris Baker has left this dealerships customer service decline. I had purchase 3 other vehicles from this dealership but will no longer spend my money here. More

A discriminated against customer When I first got their I had a truck out front waiting for me to test drive and was supposed to work with Michelle. Unfortunately, she had already le When I first got their I had a truck out front waiting for me to test drive and was supposed to work with Michelle. Unfortunately, she had already left for the day. I then have to work with Marcus. Marcus was probably the rudest sales person that I have every had the opportunity to work with. First, he was finishing up with a deal and got called back to the finance and we said hey go ahead and take care of what you needed we are not going any where and let you finish up your deal. This was not a problem for us as we had time. However, after he got back with us we was going to get our truck appraised and he stated that this 2016 Ram 2500 4x4 manual transmission is not going to sell. I said that it will as a lot of Marines are looking for this kind of truck. He argued with me a bit so I said alright then. He takes that information in and said that he needed to track some other person down and I said ok we will wait again. He came back and I was getting my wife and kid ready to go drive the truck that I made an internet inquiry about and he stated why do we need to drive it as it is the same kind of truck just 2 years newer. Another turn off! The truck was a 2018 ram 2500 4x4, but was an automatic which I wanted to drive to see the difference. While we was waiting for him to finish whatever he was doing my wife and looked around the lot some more. We came across a 2018 ram 2500 4x2 and stated can we at least drive that one. He got a little frustrated and said sure. During this whole time I tried to carry a conversation on with him and couldn’t get him to really talk and I was being very polite, but I eventually gave up trying to talk to him. We get back to the office he starts taking down some of my information and I said “your not gonna run my credit are you as I am going to use my own bank to finance?” He said I still will need your social. Second turn off!! Now, he goes back to the finance place and comes back with their offers. Keep in mind that my truck trade in value was between 34,000 and 38,000 according to KBB and NADA. I know that they are just recommendations, but when you only offer 28,000 for my truck and I say that it is worth a little more than that he kinda laughs and states that well we don’t have to do business then. That was my last straw and said “well sorry for wasting your time, but I think were done here!” He said ok and I walked out. As I was putting my wife and kid into the truck he comes out and says hold on my manager is going to call the used car manager to see if we can do anything better. At this point I’m already infuriated with the quality of service that I have received, but I said ok anyways. He comes back out and said thats the best that we can do. I said ok and left. The level of service from MARCUS was absolutely horrible and the way he acted was as if he was too good for us or that he didn’t want to help any white people. Definitely felt discriminated against. I will absolutely tell every Marine that I get and work with that to NOT come to this dealership and explain my circumstances. Most horrible experience that I have every had and will spread the word. More

Outstanding Experience Worked with Mr. James West in Internet Sales. I knew what VIN (car) I wanted and only that car. He didn't try to steer me to what was best for him. Worked with Mr. James West in Internet Sales. I knew what VIN (car) I wanted and only that car. He didn't try to steer me to what was best for him. We negotiated on a price below invoice the day before. I had to sell my trade first so he agreed to pick me up in the new car at the designated place.. The sale went a little longer than expected, but he was waiting for me. I let him know when I was ready and he had my new car all prepped and ready to go and he picked me up at the designated place since I no longer owned a car. He got me in and out of the dealership in 2-2.5 hours with my new car with no drama or games. I had my own financing in place and had no issues with that. Outstanding experience and I highly recommend James. I'd buy another car from him! More

Best car buying experience ever. We live an hour and half away from this dealership, so we started working with them via phone and text. They made verbal commitments to us over the p We live an hour and half away from this dealership, so we started working with them via phone and text. They made verbal commitments to us over the phone and we assumed that once we got there, those commitments would be gone. However, they stood by their word and gave us a better deal than we expected. It was quick, efficient and an overall pleasant experience. Would highly recommend them to anyone in the market for a new car. More