Autonation Chrysler Dodge Jeep Ram Carlsbad

I left the dealership with issues (A we-owe list) on a brand new vehicle. A month later they are still not fixed. I have not been able to talk to a service advisor, service manager or GM to date. I have c brand new vehicle. A month later they are still not fixed. I have not been able to talk to a service advisor, service manager or GM to date. I have called several times. I also now have new issues. This is the the worst Customer care I’ve ever had, and this is with a “New” vehicle. More

Service department Benjamin Merrill is best I’ve ever worked with. Living in. Multiple states and owning a dozen vehicles of multiple brand he and his service department are far superior to all I have wo worked with. Living in. Multiple states and owning a dozen vehicles of multiple brand he and his service department are far superior to all I have worked with. More

They followed through on every promise and made sure I was completely satisfied with my purchase. was completely satisfied with my purchase. More

My family and myself were very lucky to have been able to work with Ali, he is an amazing sale person, and also with Sal the finance manager. Ali repressed this company in amazing ways! Ali most definitel work with Ali, he is an amazing sale person, and also with Sal the finance manager. Ali repressed this company in amazing ways! Ali most definitely is the GO TO man for sales, he will go the extra miles for the family or for the individual that is purchasing a vehicle. He helped me with my kids, and he welcomed my family, he was very patient and very kind. He was courteous and consistent. Ali is Top number 1 sales person in my eyes! He is the only reason( besides the vehicle that I purchased) that I chose to buy from this dealership. Thank You Ali. I hope that you are always treated with dignity and kindness! You are an amazing person! More

Rick was helpful and was great ! He called to make sure everything was great and that I was happy with my purchase ! Thank you Rick He called to make sure everything was great and that I was happy with my purchase ! Thank you Rick More

4 stars out of 5. Here’s why: Customer Service. Our service was lead by Antonio, a Retired Chief with not only a wealth of knowledge, but also a desire to ensure that Here’s why: Customer Service. Our service was lead by Antonio, a Retired Chief with not only a wealth of knowledge, but also a desire to ensure that that knowledge is appropriately customized, portrayed, and passed along to customers as we shop. Test drive everything, even cars on their overflow lot. Make a deal. 5 minutes - take it or leave. I’m not wealthy. I left the first day with no hard feelings. Came back the second day and Anontio tried again and helped us to understand the financial process. The buying process. Our choice was a brand new vehicle. Given great experience in the past, we chose the large option to cover everything from head to toe - give me the price. Next, the breakdown of charges, full price, and new monthly payment. Paperwork, done, in less than 10 minutes. A loss of 1 star only because their service department is so backed up and busy. Vehicles are all over the place with customers from cities miles and miles away. It does not look fun. More

Had a great experience from the time we walked in the door. The team that helped us, Mark, Antonia, Morgan and Sal Made this the best carb buying experience I’ve ever had. When we walked out the door w door. The team that helped us, Mark, Antonia, Morgan and Sal Made this the best carb buying experience I’ve ever had. When we walked out the door with our new vehicle, all our questions were answered and they were able to get the price that worked for us. Highly recommended ! More

Service department is a complete joke. I have bought 2 Jeep Cherokees, one from this dealership. My current vehicle has a recall that i didn´t know about until I tried to renew my DMV regi I have bought 2 Jeep Cherokees, one from this dealership. My current vehicle has a recall that i didn´t know about until I tried to renew my DMV registration. I found out that I can´t get it renewed until the recall issue is fixed. I called Autonation Carlsbad and was told to come in ant they could provide a form that I could use to get my tags. Nope, the person din´t know what she was talking about and I was informed I might have to wait 6 months, which doesn´t do me much good when my tags are about to expire. I have been promised call backs from supervisors on several occasions and not once have they followed through. Driving around with expired tags while my case with Chrysler Jeep is waiting to be heard. More

Awful, Awful, called 3 times 2 days ago. Still waiting for call back. If I could go somewhere else I would. Terrible customer service. Still waiting for call back. If I could go somewhere else I would. Terrible customer service. More

Awful Awful Awful. Do not take your vehicle here to get serviced. Our car has been with the dealer for over two weeks. We have been called on three separate occasion Do not take your vehicle here to get serviced. Our car has been with the dealer for over two weeks. We have been called on three separate occasions and falsely told our vehicle was ready. The first time, the dealership said they called us in error. The second time, they called back and said they drove the car and they didn't think it was ready. The third time, my husband drove the car and said the problem was worse than before and now unsafe for driving. The service advisor was about to send a vehicle unfit for the road back to my family knowing we would have two small children in the car. This is the absolute worse experience I have ever had....almost to the point where we are contemplating selling the car so we won't have to deal with such awful service. Oh and good luck calling and actually talking to someone! They rarely answer the phone, More