Autonation Chrysler Dodge Jeep RAM South Columbus - Service Center

It's disappointing. I used their online scheduler to book an oil change, multi-point inspection and automatic transmission service. The scheduling app quoted me about I used their online scheduler to book an oil change, multi-point inspection and automatic transmission service. The scheduling app quoted me about $330 in total cost. When I arrived, Josh told me the scheduler gives out bad (wrong) amounts. He then gave me an estimate of $524. I accepted the estimate and told Josh that I had received an online promotion coupon for 15% off the cost of my service. He told me he didn't need to see it, and that it would be applied once the service was completed. Later, Josh told me the service was done and the total came to $430. I asked if this inluded my service discount, and he told me it did. Not having a reason to question the amount I paid the bill and left. At home : I reviewed the invoice and could not find where any discount had been applied to the amount charged for my services. I checked under the hood and noted some handprints confirming service staff had touched several engine components. However, the power steering fluid reservoir (readily visible) showed no signs of attention: the fluid level was showing as below minimum level. I had to ask myself why a multi-point inspection didn't see and correct the fluid level? Here's what I think needs to be done better: > fix the scheduler estimates or eliminate them > discounts should be visible on the final invoice > critical fluids (power steering, etc.) should be checked and corrected as needed More

Josh and his team always strive to do the best for all my servce needs. Couldn't ask for better service. servce needs. Couldn't ask for better service. More

Very professional and service was great ! Service department was clean . Very professional and service was good. I was pleased with my service and visit . Service department was clean . Very professional and service was good. I was pleased with my service and visit . More

Always a pleasure to work with Josh and his team. They always give the best service on all of our Dodges! They always give the best service on all of our Dodges! More

I had an appointment at 9am. 2 and a half hours later 2 people that got there after me left: I decided to walk outside to check on my car. As I’m walking out I see my is in there 2 and a half hours later 2 people that got there after me left: I decided to walk outside to check on my car. As I’m walking out I see my is in there parking lot done. I have never had to wait almost 3 hours for an oil change when I had a scheduled appointment and they knew I was waiting. Will never come back. More

Really got me out of a tight spot. They were fast, friendly, and very understanding of my situation. I would highly recommend them to anyone. They were fast, friendly, and very understanding of my situation. I would highly recommend them to anyone. More

Great -STEALTH customer service. Josh was my customer service advisor His diagnosis was on point and précised and did an excellent job on getting my vehicle repaired with no friction Josh was my customer service advisor His diagnosis was on point and précised and did an excellent job on getting my vehicle repaired with no friction and my vehicle was repaired and serviced in the time frame quoted. Communication was the best!! More

Everything went well with my service got my vehicle in on time with good turn around time time with good turn around time More

Outstanding customer service department my customer service rep was Joshua did an excellent job on getting my vehicle fixed right the first time. service rep was Joshua did an excellent job on getting my vehicle fixed right the first time. More

Best service for oil change and maintenance! I would so recommend although from past experience the sales manager is horrible I would so recommend although from past experience the sales manager is horrible More