Autonation Chrysler Dodge Jeep RAM South Columbus

AutoNation, Not Carl Gregory Early February I went to AutoNation on Victory Drive, Columbus, GA. Met salesman Dylan in the parking lot and told him I wanted to buy a Ram truck. I Early February I went to AutoNation on Victory Drive, Columbus, GA. Met salesman Dylan in the parking lot and told him I wanted to buy a Ram truck. I told him I needed a V8 because I was going to be towing a trailer or a camper. We went inside and spoke with Dale (the interim sales manager when Ray was out). Inside I repeated to Dale I needed a V8 because I was going to be towing a trailer or a camper. Dale looked at something on the computer and then told Dylan to get a specific truck and bring it around for me to look at and test drive. Dylan drove the truck while I looked around inside. Then I drove the truck. I know there was a window sticker because I saw it while I was driving but I never looked at it. That was my mistake, but you would think if I asked for a V8 they would bring a V8 for me to drive. The truck had good pick up when I test drove it (I squealed the tires) so I assumed it was a V8. Went back into the office and Dylan filled out the finance application because I didn’t have my glasses with me. He showed me where to sign and I signed the application. They ran the application and said I was approved. While I was waiting, another sales guy (can’t remember his name. His dad owned Bama auto sales) struck up a conversation with me. I told him what I needed a V8 because I was going to be towing a trailer or a camper. He was more of a “high pressure” sales guy. He said whatever deal they offered today may not be available at later. Gave Walter the finance guy $1000.00 down payment on the truck. Dylan called several times to check to see if I was going to buy the truck. I said I was looking at the end of the month. He said I probably shouldn’t wait because the deal might not be as good at that time. Called on February 13 and said I would be in February 14 to buy the truck. They sent the truck to get the spray in bed liner and tow package I requested. On February 14th, I went in to sign the papers for the truck. Nothing was ready. Finally met Walter (the finance guy) to sign all the papers. We discussed how much I liked the truck because it was a V8 that could pull my camper or trailer but would use less gas than my Tundra. Signed the papers and he gave me the envelope full of papers. I went back about an hour later and picked up the truck. March 9 or 10 I called the dealership to find out if the truck had synthetic or synthetic blend oil. They asked if it was a V6 or a V8. I told them it was a V8. They asked for the VIN number. After staying on hold about 5 minutes the man came back and said the truck was a V6. I went to the dealership. Walt, the finance guy, met me outside in the parking lot. I told him the truck was a V6. He said he remembered me telling him I wanted a V8. I went inside and went to the sales managers’ office. I told him I was sold a V6 not a V8. He already had a piece of paper in his hand with notes on it. He said I already have your information here. He said “that’s the truck you drove, that’s the truck you liked, that’s the truck you got.” He said I would have to deal with the General Manager because there was nothing else he could do about it. He said the gm would be back on Wednesday. I called March 14th and was told the gm was back but he was in a meeting. I asked for them to have him call me but never received a call. March 15th Chris called me. He said Rueben was the gm and he had told Chris to handle the problem. Chris was a past customer of mine. He said they were going to do everything they could to make it right. They wanted me to be happy. I told him I already had a call in to the corporate office but had not received a return call. But if he, Chris, was going to handle it, I wasn’t going to pursue corporate. March 17th, I went in and met with Chris, Richard and Dale. Another sales guy was talking with me while I waited for them to get out of a meeting. He said Dylan didn’t work there anymore. He referred to Dylan as “two cards short of a full deck”. After meeting with Chris and Dale, Richard (a new sales guy) was told to take the V6 truck to get it appraised. This is when I found out they were going to have me trade the truck in not just replace the truck. I found out the truck had depreciated from $38000.00 to $26000.00 in less than 3 weeks. It was at this time Richard also said Dylan didn’t know what he was doing as a sale person. He said they had moved him to parts on the north side of town because he couldn’t sell trucks. We tried to work out a deal but could not come to an agreement because of the depreciation being rolled in to the new loan. March 21st, I went and spoke to Richard again. I told him since they couldn’t work out a deal I needed to speak with Rueben. I saw Dylan in the showroom while I was waiting for Rueben. He was delivering parts. He asked me how I was doing. I told him he sold me a V6 not a V8. He said he thought it was a V8, then he excused himself really quickly. Rueben said he knew the story of my problems. He said he got Dylan a job on the northside because he couldn’t do the job on Victory Drive. He also said Dylan had screwed up at the new store, speeding 65 in a 35 and loosing parts out of the back of his truck going down the road. Rueben said he was just trying to help him out because he had a new baby. Rueben told Richard to find the truck I wanted. He said he was going to pull some strings, call in some favors and make it work. He said I shouldn’t have went through all the problems with Dylan. He apologized and said some mistakes were made but they would make it right. March 25th Richard called and said they couldn’t get the V8 financed because no one would finance the new truck with $8000.00 worth of depreciation from the old truck. So now I’m stuck with a V6 that can’t pull my trailer or my truck without guzzling gas and risking blowing the motor. More

Theft of parts I was called to pick up my 2011 ram 1500 after the dealership completed some work on the engine that was due to a manufacture defect. When I got in I was called to pick up my 2011 ram 1500 after the dealership completed some work on the engine that was due to a manufacture defect. When I got into my vehicle, I noticed the passenger seat was torn apart. I asked the service advisor what was going on with my seat. He advised me that they needed a part out of the seat for another customers vehicle and did not have the part in stock. So someone in the service dept. decided to remove (steal) the needed part from my vehicle without my knowledge. Then I was advised that they must have foregot to put my vehicle back together. I waited while the repair was completed to the seat which caused me to be late getting back to work. I was offered free oil changes for my trouble but will not be going back to that dealership to have any work done. More

Great experience I had a really great experience buying a new car here. Denny did a great job! Definitely recommend coming here if you're in the market for a new car. I had a really great experience buying a new car here. Denny did a great job! Definitely recommend coming here if you're in the market for a new car. More

Awesome service!!!! Had a amazing experience it was my first new car purchase and it was wonderful I did not feel pressured into buying they were very helpful and knowled Had a amazing experience it was my first new car purchase and it was wonderful I did not feel pressured into buying they were very helpful and knowledgeable with the information and offers they were showing definitely 5 star service all the way around go see Bo he's the best!!! More

Excellent The employees are so nice. They helped us out of a bad situation. The new management & employees are great! Any one who needs help out of a bad or sti The employees are so nice. They helped us out of a bad situation. The new management & employees are great! Any one who needs help out of a bad or sticky situation, I recommend coming here. We love our new Jeep Patriot! More

Trading in and Purchasing a Vehicle I have shopped here for 2 vehicles and every time they were helpful, pleasant, and informative when it came to pick out my vehicles and what would bes I have shopped here for 2 vehicles and every time they were helpful, pleasant, and informative when it came to pick out my vehicles and what would best suite me. I will definitely recommend to friends and family. More

Awesome! Such an AWESOME experience. We gave a list of must haves and Leo was able to find the perfect vehicle that met the needs of my family. Thank you for t Such an AWESOME experience. We gave a list of must haves and Leo was able to find the perfect vehicle that met the needs of my family. Thank you for the wonderful service!! More

Service Dept. is Worthless I bought my new car from this dealership in Oct. 2012, and have tried to bring it back when things go wrong with it and have been disappointed each an I bought my new car from this dealership in Oct. 2012, and have tried to bring it back when things go wrong with it and have been disappointed each and every time. First off they are condescending to me as a female car owner, thinking I should "just let the guys handle it". But when I explain a problem to them, I get the same answer when I come to pick up my car: "cannot duplicate the problem" and they tell me the car is fine, it was probably just a kink that was getting worked out...only to have the car do it to me the next time I drive it again. One such problem I took it to them twice, I took it to the other Carl Gregory Jeep/Dodge/Chrysler in Columbus once, both places said they "cannot duplicate the problem" finally I took it to the newly (at the time) opened Dodge dealership in Newnan, GA and they new what it was the moment the mechanic got in...it was a bad slave cylinder...kind of a key part to making the clutch, and therefore car, operate safely. The second issue I've brought to them is an intermittent cruise control. It has been in their shop 3 times in a week for this issue. I even did their homework for them, printing out other customers on the Dodge Forum talking about similar issues and what their mechanics did to try to fix the problem. They told me they sent up the problem to Chrysler Technical Support for further study/questioning...umm, yeah that's what they said about the slave cylinder issue too and I never heard back from them about that. They bounce me around from person to person when I call and this last time they sent me to the service managers line...great I would love to talk to him, however all I got was his voicemail. I left a message then had to hang up, so I didn't even get to talk to a person about the status of my vehicle, so I had to call back again, only to ask if I wanted to speak to the service manager again....they must have known he was out that day. How in the world can they be operating a successful business with people like that in service department. I highly recommend you either find another dealer in you area, or if you can't don't buy a jeep/dodge/Chrysler at all. More

Horrible service department. I have been there 3 times to get the same problem fixed and every time something else gets broken and the original problem still isnt to get the same problem fixed and every time something else gets broken and the original problem still isnt More

I traded my truck in on a car. I was promised I would be able to talk to the previous owner because of the modifications on the car to see what was done. It has been over 4 months and I have gone up there a able to talk to the previous owner because of the modifications on the car to see what was done. It has been over 4 months and I have gone up there and called several times and they are not helpful at all. They continue to lie and say they will do it and it is not happening. I also told my sales rep I left something in my truck, I could see it looking in the window under the seat but they "lost" the keys so he couldnt open it and told me to come back. When I did the truck was gone and he said my belongings were not under the seat even though I could clearly see them. This was the 45th vehicle I have bought, my fiance bought from them within weeks and was also lied too. I have stopped 3 people from going there to buy and will make it my mission to continue to do so. My fiance bought her car and when she went to buy it they gave her a locksmith key without keyless, Tim told her they "lost" the keys and had this made. Alex in financing told us they will get us they keys with the keyless entry so dont worry about it. It has been 3 months and they have not done so or returned calls to either of us to do these things. In conclussion we are going to buy another vehicle here shortly and will not even think about going back or buying from any other Carl Gregory Dealership. I highly suggest everyone stay away from these people, they do bad business and dont keep there word. More