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Automax Del City

Del City, OK

4.5
1,319 Reviews
We Are Your Del City, OK Pre-owned Dealership near Edmond, Oklahoma City, Midwest City, Moore.
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4401 Tinker Diagonal St.

Del City, OK

73115

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Showing 1,319 reviews

September 23, 2011

Very positive and comfortable experience. No pressure deal and Tom was eager to fulfil our needs. The actual paperwork process was easier and faster than any previous car purchase. I highly recommend A More

by daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April Guerra (online) Tom Merolla (sales)
Sep 23, 2011 -

Automax Del City responded

Daniel: Thank you for your great review of your purchase experience at AutoMax Hyundai Del City with April Guerra and Tom Merolla! I am glad to hear that Tom, April, and our entire sales team took great care of you and gave you a pleasant and comfortable experience when you purchased your “new-to-you” vehicle. It sounds like your easy time in finance was the icing on the cake! That’s the way buying a vehicle should be. We are happy to give you a wonderful start to your ownership experience with your positive purchase experience! At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We appreciate your business and your feedback! Michal Lusk Customer Service Manager

September 17, 2011

I am happy to report that my car-buying experience at Automax Hyundai, Del City, has been most satisfying. I'm especially impressed with my salesperson, Lillian O'Kouri, who never once made me feel pres More

by prc1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lillian O'Kouri, Lilian O'Kouri
Sep 18, 2011 -

Automax Del City responded

Thank you for taking the time to tell us about your great car buying experience at AutoMax Hyundai Del City with Lilian O’Kouri! It sounds like Lilian really went above and beyond to meet your needs and exceed your expectations. If you had a chance to read some of the reviews written by Lilian’s other customers, you will know that all her customers get the same kind of care and consideration that you received and also love to tell about it! At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We appreciate your repeat business and your feedback! Michal Lusk Customer Service Manager

September 17, 2011

My wife and I had a pleasant , quick, yet urushed, actually a comfortable experience at Automax Hyundai. Our salesperson, Lilian was informed, friendly and helped guide my wife through the decisions r More

by Larry Shults
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilian O'Khouri & Bill Rains, Lilian O'Kouri, Bill Rains
Sep 18, 2011 -

Automax Del City responded

Mr. Shults: Thank you for your great review of AutoMax Hyundai Del City and Lilian O’Kouri and Bill Rains! It sounds like Lillian really went above and beyond to make sure that your wife was comfortable through the entire car buying experience, and Bill was the icing on the cake. We know that you will love your new Hyundai, and are happy to be able to get you started off right with a pleasant purchase experience! At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We appreciate your business and your feedback! Michal Lusk Customer Service Manager

September 17, 2011

Our experience with Automax Hyundai of Del City could not have gone better. From my initial call, received by Lilian, though the negotiations and financing, to the follow-up to correct an error in the sale; More

by Carnuccio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Uduezue, Bill Rains, Lilian O'Kouri, Lilian O'Kouri, Bill Rains, Reggie Uduezue
Sep 18, 2011 -

Automax Del City responded

Thank you for your great review of AutoMax Hyundai Del City and Lilian O’Kouri, Reggie Uduezue, and Bill Rains! I am happy to hear that our sales team worked so hard to meet your vehicle needs and exceed your expectations. That’s the way buying a new car should be. And thank you for bringing in your friend. We look forward to providing your friend with the same excellent care that you received. At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We look forward to your next visit! Michal Lusk Customer Service Manager

September 16, 2011

I had looked at other dealerships and Lillian Okhouri kept in contact with me by returning calls and emails, never pushy. I finally decided on her and Del City because she talked to me directly underst More

by Barbara Booth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lillian Okhouri and Bill Raines, Lilian O'Kouri, Bill Rains
Sep 17, 2011 -

Automax Del City responded

Barbara: I’m glad to hear that Lilian O’Kouri treated you with respect and gave you such a good purchase experience when you bought your new Hyundai! Thank you for taking the time to write about your great car buying experience at AutoMax Hyundai Del City! Having a sales consultant who understands what you want, meets your needs, and exceeds your expectations is the way buying a new car should be, but sadly often is not. So when you find an exceptional sales consultant like Lilian, it’s worth sharing with your friends and family. And having a quick, easy time in finance like you had with Bill Rains is the icing on the cake! At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We look forward to your next visit! Michal Lusk Customer Service Manager

September 16, 2011

I came into the store needing a used car for a reasonable price. I have no credit but a great job and lillian kouri got me in a good car and took the extra time to get me the lowest APR possible. I will alw More

by Buckeroo132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lillian Kouri, Lilian O'Kouri
Sep 16, 2011 -

Automax Del City responded

Thank you for your great review about your purchase experience at AutoMax Hyundai Del City with Lilian O’Kouri! I am really happy to hear that Lilian worked so hard for you and took such good care of you. It’s great to find someone who cares about their customers and is willing to really work to help them. That is exactly what Lilian does and why her many customers really love her. At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We look forward to your next visit! Michal Lusk Customer Service Manager

September 15, 2011

Sonja worked very hard to help get me into the vehicle I wanted. She went well above and beyond to make sure I was happy not only with the car, but also the deal, and payments. I highly recommend Sonja More

by caseudeea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonja Sherwood
Sep 15, 2011 -

Automax Del City responded

Casey: Thank you for your great review of your experience with AutoMax Hyundai Del City and Sonja Sherwood! We appreciate you taking the time to write about how much Sonja helped you. Working with our Internet Department gives you a great advantage already, and finding an Internet Sales Manager who really cares about your needs and works for you is great. We appreciate your recommendation! At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We appreciate your business and your feedback! Michal Lusk Customer Service Manager

September 13, 2011

I was recommended to Automax by a friend who also suggested Lilian O'Kouri as the sales representative. Best decision I have ever made. Lilian is a no pressure sales person who gives advice but nev More

by kingbobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lilian O'Kouri, Lilian O'Kouri
Sep 13, 2011 -

Automax Del City responded

Bobby: Thank you for your great review of your AutoMax Hyundai Del City sales experience with Lilian O’Kouri! So many people I talk to feel the same way. They don’t want to be pressured, just have a great sales consultant who can answer their questions and give them the information they need to make the best decision. It’s great to hear that Lilian did just that for you. At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. Thank you again for allowing AutoMax to serve you. We look forward to your next visit! Michal Lusk Customer Service Manager

September 09, 2011

Rick Humphrey was a great help to me. I have been dealing with him for many years now, on my many cars I have purchsed through Automax, and he is such a great guy to deal with. He is always very hel More

by robinssmith72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Humphrey's and Reggie , Reggie Uduezue
Sep 09, 2011 -

Automax Del City responded

Robin: Thank you for your repeat business and great review of AutoMax Hyundai Del City and Rick Humphrey and Reggie Uduezue! I am really happy to hear that Rick and our team help you feel comfortable making your car purchases. You are right—your car is a big investment, and it is important to feel comfortable with the team who helps you. Having someone with whom you have dealt in the past, who knows you and remembers you and meets your needs, is worth sharing with your friends! At AutoMax, our goal is to meet your vehicle needs and make you a customer for life. It’s great to hear that Rick has done that for you. Thank you again for allowing AutoMax to serve you. We look forward to your next visit! Michal Lusk Customer Service Manager

September 06, 2011

I was given a quote by their internet sales department. The price was great, so I drove 3.5 hours to come see the car. The sales guy was nice, showed me the car, and took me for a test drive. We even bri More

by Chase_213
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rick (Manager)
Sep 19, 2011 -

Automax Del City responded

Chase: Thank you for responding to me privately through DealerRater and for your feedback. I apologize that our miscommunication resulted in you driving up from Texas on a misquoted price for which we just could not sell that vehicle. I understand your frustration with us, and apologize again for getting your hopes up, wasting your time, and frustrating you. Unfortunately, you were working with our newest, least experienced internet sales person. When she called the store for pricing on the car you were asking about, she misheard what our manager said, and sent bad information to you. We understand your desire for us to go ahead and give you the price that she quoted. But as a small auto group, locally family owned and operated, we just are not able to reduce this vehicle to almost $10,000 below the going price, as we hope you can understand. I also want to assure you that we care about our customers and our reputation. As a DealerRater Certified Dealership, we participate in DealerRater’s program to help dealers work with dissatisfied customers. I really appreciate you talking with me through DealerRater in an attempt to resolve this to your satisfaction. I understand if you do not feel that you want to drive back up here and try again with us. We are not perfect, we do make mistakes, and we cannot always fix things. But if you are interested, then we would want to do something very different and “out of the box” to serve you. I am also sorry that our manager, Rick, frustrated you. You are correct that he could have been more empathetic and understanding, especially in light of your long drive up from Texas. But please understand that his hands were tied and he simply was not able to lose $10,000 on the vehicle you wanted by selling it at the misquoted price. We appreciate your comments and have used your feedback for training and improvement. Thank you again for talking to me and for your feedback. Sincerely, Michal Lusk Customer Service Manager

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