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Automax Del City
Del City, OK
1,307 Reviews
We Are Your Del City, OK Pre-owned Dealership near Edmond, Oklahoma City, Midwest City, Moore.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,307 reviews
August 19, 2013
I went down to look at a Hummer that i had seen online. My daughter and myself went down to testdrive and purchase this vehicle. everything was fine untill we signed on the dotted line from that point o My daughter and myself went down to testdrive and purchase this vehicle. everything was fine untill we signed on the dotted line from that point on everything went down hill. We bought the Hummer on a Saturday and when I got home and had more time to check over things, I had noticed a few isues. First thing Monday morning I called to talk to my salesman Tom Merolla who was instantly deffensive when i tried to explaine to him the isues I was having. He explained that these isues cannot be true because they had serviced the vehicle. He then told me to call him back on Thursday to see what we could do, which I later had discovered he had done this because he had someone who i personally new was coming down to purchase my trade in which i was told was going to be sent to auction because it supposedly wasnt worth more than the 1500 thay gave me for the vehicle. They had sold it to my friend for 4000 dollars cuz they told him they had given me 3500 for the truck. So besides all the lies I called Tom back on Tuesday because I did not want wait to take care of theses isuses. He said fine bring it down Saturday so I was there first thing for him to take his anger out on me cuz he had just gotten a speeding ticket on the way to work. He then told me to come back Monday after work and they would get it in.. I brought it in on Monday were they did give me a loner which was the only good thing so far. After having my Hummer at the dealership all week with no phone call or update I called them and was told that they were not goin to work on it until my additionally purchased warranty kicked in after 30 days. I then called and talked to Rick Humphrey a sales manager who couldnt seem to understand my being upsest and he told me that i must not have been aware that I had purchased a used vehicle and that if I didnt like it I can just come on down and pick up my vehicle as is. He reluctantly said that he would see what was goin on and call me back. I called him back after an hour and he told me parts were on order. I called back on Tuesday and was again told that they were not going to do anything until my warranty kicked in. I made one last call to Carol there customer service manager and thanks to her I finally was able to get some of the isues fixed but had later found out that they hadnt evan changed the oil which I was told was done before i purchased the Hummer. My advice is to dont evan look when you drive by this place unless you want the worst car buying experience of your life!!! More
by neveragain42
August 12, 2013
Lilian was great. She was very upfront with us and helped us in making our first purchase a great experience. I would definitely recommend my friends. All the other dealerships we went to were very rude and us in making our first purchase a great experience. I would definitely recommend my friends. All the other dealerships we went to were very rude and standoffish. She gave us all the information we need and space and time to make our decision. We really appreciate it. More
by berkshire
Employees Worked With
Lilian O'Kouri, Bill Rains
August 03, 2013
I don't feel that I was taken serious about buying a vehicle I seen online, even after I repeatedly stated I was SERIOUS and ready to buy TODAY! Maybe Jennifer Rush and her Used Car Sales Manager (if s vehicle I seen online, even after I repeatedly stated I was SERIOUS and ready to buy TODAY! Maybe Jennifer Rush and her Used Car Sales Manager (if she really referred my offer) were preoccupied or simply not interested in making a deal. SO, I PURCHASED ELSEWHERE! Unfortunately, not everyone has the luxury of being able to go from dealership to dealership haggling over a price, but rest assured it we were able to get close, I was ready to make that trip. However; Jennifer Rush/Automax was not ready to deal, at least with me. Please see one of my final replies to Jennifer Rush below: It is very obvious to me that you all were not trying to sell that Pathfinder or any other vehicle to me, but that's okay. There were other dealerships interested in selling cars and even selling one to ME. As I told you on Monday, I was a SERIOUS buyer and ready to buy that day (or whenever) if the VEHICLE & PRICE were right! You all chose not to deal, at least with me. Therefore, I took my business elsewhere. Not to mention that vehicle has been on your lot nearly 60 days if not more and for a dealership that IS a big deal. MOST dealerships don't want to hold onto vehicles for that length of time, but maybe you all are different. I wasn't your average buyer. I have been in your shoes and am very aware of how the business works. That is why I assured you that I was a SERIOUS buyer and ready to buy THAT DAY! After all, that is the name of the game. Sell cars and make some money doing it. E-commerce is the way of the world now and if you all don't get on board, you may stand the potential to leave a lot of money on the table for others to grab. Unfortunately, not everyone has the time, nor ability to come into a dealership to make a deal. Sometimes the deal has to be made off-site (phone, email, text, IM, etc) and then finalized at the dealership, which is by the way, what I done. I spent maybe 45 mins tops at the dealership and that included the test drive, agreeing to a final OTD price and paperwork. I am very satisfied with the vehicle I purchased and I have you all to partly thank for it. Had I purchased from you all, I would have been happy because I did like the vehicle. Nonetheless, I like the one I purchased more, probably because I like Toyota's over Nissan's. Either would have worked for me though. So, I guess some good did come out of all of this after all. Anyway, I appreciate your time (or lack thereof) and can honestly say I am glad I did not sell cars for you all. I may not have survived relying on deals ONLY when the potential customer was in front of me. I wish you well and happy selling. Take care... Respectfully, David W. More
by dwilliams988
Employees Worked With
Jennifer Rush
August 03, 2013
Lilian's attitude impressed me. Her no pressure approach and willingness to make us happy is what sold us on buying our new Sante Fe. She is one of the best salesperson I have ever worked with and approach and willingness to make us happy is what sold us on buying our new Sante Fe. She is one of the best salesperson I have ever worked with and made buying a car more enjoyable. More
by Larry2808
Employees Worked With
Lilian O'Kouri
July 20, 2013
Started out dealing with Stacey over the Internet. Then when in store was helped by Lilian. Both Very nice People would do it again. Then went to James in financing Very nice young man. I will for sure sen when in store was helped by Lilian. Both Very nice People would do it again. Then went to James in financing Very nice young man. I will for sure send you guys more customers. Thanks So much. More
by Mandca
Employees Worked With
Stacey Rich, Lilian O'Kouri, James "Abe" Baltrush
July 19, 2013
I thought each individual had their own way of making me feel very confidant and comfortable in getting vehicle. They were very helpful in every way possible and I will be returning when I decide to do my n feel very confidant and comfortable in getting vehicle. They were very helpful in every way possible and I will be returning when I decide to do my next trade in. More
by kris22
Employees Worked With
Lilian O'Kouri, Bill Rains
July 12, 2013
I loath going to a car dealership and dealing with any employee there to be honest. AutoMax Hyundai in Del City has changed that feeling for me. I was impressed with my salesman, Ken Reilly. He met me as employee there to be honest. AutoMax Hyundai in Del City has changed that feeling for me. I was impressed with my salesman, Ken Reilly. He met me as I pulled in and didn't put any pressure on me to be bothered by him. He was very helpful in my purchase and made me feel like a friend. I didn't feel any pressure like most places exert. Ken did a great job. I've seen some negative reviews for Rick Humphrey, but I felt he was friendly and fair. I felt in general the dealership was honest with me as well. Everything was straight forward and the employees worked to ensure I was happy. It was a stress free experience for me. That can't be said for the other places I've dealt with in the past. If you're looking for a new car, I recommend trying AutoMax Hyundai in Del City and ask for Ken Reilly. More
by JonJohn33
Employees Worked With
Ken Reilly, Danny Baccus
July 10, 2013
We had been looking for a car for a month and had been to a number of dealerships. Automax Hyundai was by far the worst experience. They lied to us and pulled a bait and switch to get us in the door. I had a number of dealerships. Automax Hyundai was by far the worst experience. They lied to us and pulled a bait and switch to get us in the door. I had been communicating with them by e-mail before coming in. They had convinced me on a new Elantra GT which they said I could get for "$17000 with rebates." There were no qualifiers to this statement. They even said "You can get it for just $1000 more" than a used car we were looking at for $16000. So we made an appointment and came in for a test drive. When we get there, the salesperson even confirmed the $17000 price with us and several times while test driving she said we'd get the base model for that price. We sat down ready to start talks at $17000, then the salesperson comes to us with a number well over $18000. We're taken aback and ask what's going on because we thought we were at $17000. We soon learned that the $17000 number was including every possible rebate (military, recent grad, tornado victim, previous Hyundai owner, etc.) WOW! That is completely disingenuous and NOT what was implied in their email. They did not say "qualifying rebates" or "if you qualify for every rebate" so I naturally assumed these were rebates for EVERYONE. I mean having someone walk in who meets all those qualifiers is probably about as likely as winning the lottery so that tactic is completely over the top. Then, the manager comes over and tells us we were actually at some $19000 price because we didn't even qualify for the other price (it was still including military discount). So the price literally went up! What a weird way to negotiate. He also said that one of the rebates had expired in the days since that e-mail. He was very aggressive and insulted Bob Howard by accusing them of using literally the same tactics that they pulled with us. We walked. They could have had a customer for life. Instead, we took our business to another dealership and got a great deal on a used Santa Fe. I even e-mailed them after the bad experience to let them know how disappointed we were and had no response. Avoid AutoMax Hyundai! More
by rosie87
Employees Worked With
Lilian O'Kouri
June 26, 2013
I appreciate the prompt e-mail responses from Jennifer and her availability by phone to answer questions. She recommended I come in and collaborate with Lilian, her miracle worker, and before the day was and her availability by phone to answer questions. She recommended I come in and collaborate with Lilian, her miracle worker, and before the day was done, I had a shiny beautiful new car! It's too good to be true and I keep expecting to wake up from a dream. Even as I was writing this review two days after my purchase, Lilian was calling me to ask how things were going and if I was having any problems with the car. More
by DRJ524
Employees Worked With
Lilian O'Kouri, Bill Rains, Jennifer Rush
June 21, 2013
Out of any dealership that I have ever been to this was the best experience I've ever had. They were'nt pushy at all! Lillian was honest and very sweet and very helpful! Her manager Rick did everything he the best experience I've ever had. They were'nt pushy at all! Lillian was honest and very sweet and very helpful! Her manager Rick did everything he could to help find me something that I would love. They answered all my questions and I honestly couldnt have asked for a better experiance! More
by tigerangel432001
Employees Worked With
Lilian O'Kouri
