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Autohaus on Edens

Northbrook, IL

4.7
3,167 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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1600 Frontage Rd

Northbrook, IL

60062

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Showing 3,167 reviews

January 01, 2019

A+ experience Painless experience. Mercedes Mike Perez is passionate and knowledgeable and was a pleasure to deal with. We are thrilled with our new E 450 wagon! More

by VALENTINASMJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Youkhana, Mary Costello, Michael Perez
Jan 03, 2019 -

Autohaus on Edens responded

Hi Valentina, Thank you very much for your review. We are glad to hear that Mike was a pleasure to deal with! Thank you for your patronage!

January 01, 2019

Positive experience Both the sales representative and the finance manager were extremely professional and courteous. The entire leasing arrangement was handled efficient More

by DCHMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Hoegler
Jan 03, 2019 -

Autohaus on Edens responded

Thank you very much for taking the time to review our dealer! We are glad that Oleg made you feel like the valued client that you are! Thank you for your business!

January 01, 2019

Quick, efficient, and friendly I am one to do probably too much research when purchasing a CPO car. I feel I was given a fair deal on my trade in and price on my ML350. I was able t More

by tony_devinney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Mesic, Michael Perez
Jan 03, 2019 -

Autohaus on Edens responded

Hi Tony, Thank you very much for your review. We appreciate the feedback and are glad to hear that Mike got you in and out in a timely fashion. Thank you for your business!

January 01, 2019

Awesome Best service ever. Ken Dunaway is the best service guy you can work with. He is the reason I go to this place. I really recommend him highly More

by MIKKAELA77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Dunaway
Jan 03, 2019 -

Autohaus on Edens responded

Hi Mikkaela. We agree! Ken is the best! We are glad to hear that he takes great care of you. Thank you for your business, it is appreciated.

January 01, 2019

Great Service from Ernie! Erinie at Autohaus Edens is a true professional. Very attentive and especially with details in explaining anything which is asked. He follows throug More

by BELLATANGO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oleg Shmuylovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Weil
Jan 03, 2019 -

Autohaus on Edens responded

Thank you very much for sharing your experience with Ernie. It is nice to hear when an employee gives the client the experience that they deserve! Thank you for your business, we hope to see you again soon!

December 31, 2018

tax and title fee Charged Tax and Title fee upfront, then refunded 3 weeks later with the incorrect amount. Still have not refunded the amount. overcharged to me. Th More

by KOULASHOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Patel
Jan 03, 2019 -

Autohaus on Edens responded

Hi Ashok, Thank you very much for providing feedback on your experience. We apologize for any inconvenience caused. Your vehicle booklets are on order and will be here within a week and will be sent immediately to you. In regards to the incorrect refund, we aren’t aware of this. We encourage you to call into our Sales Management staff so we can address the concern. We are here to help and would like to resolve any issues you have. We thank you again for your business and look forward to hearing from you.

December 31, 2018

Best Mercedes dealership in Chicago area Honest, professional and no pressure in selling. Great and dependable service after sale. Well structured organization. People in sales, concierge a More

by mmatar0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Gagerman, Amanda Youkhana, Mary Costello
Jan 03, 2019 -

Autohaus on Edens responded

Thank you very much for the compliments. We appreciate your patronage and are proud to serve you!

December 29, 2018

New GLC 300 upgrades I had my windows tinted and wheels painted. It was excellent service. It was done very timely. The car loaner made available was very nice too. I a More

by DTHIGPEN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Dunaway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Maniatis
Jan 03, 2019 -

Autohaus on Edens responded

Thank you very much for sharing your experience. We are glad that your services were completed in a timely fashion! Thank you for your patronage!

December 28, 2018

New car purchase I am very happy with my new S560. Lori Anderson was excellent. That's why I am a repeat customer of hers. We bought a GLE350 last summer. Very fri More

by NANBOMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Anderson
Jan 03, 2019 -

Autohaus on Edens responded

Thank you for taking the time to share your experience! We are very happy to hear Lori provided the experience you deserve. Thank you for your business!

December 28, 2018

check engine light on Once in the service center experience was easy. Had a problem having my calls returned. Left 3 messages over the weekend and had to call at 9a--no ret More

by ABERG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prem Parikh
Dec 31, 2018 -

Autohaus on Edens responded

Hi Mr. Berg, We sincerely apologize for the inconvenience. We are glad to hear that once you got here Prem provided the service you deserve! Thank you for your patronage!

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