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Autohaus on Edens
Northbrook, IL
3,173 Reviews
At our dealership, you’ll always find a full selection of new Mercedes-Benz models to choose from, including popular options from the Mercedes-Benz C-Class, Mercedes-Benz E-Class, and Mercedes-Benz GLA models. Also check out our certified pre-owned Mercedes-Benz vehicles for great offers on pre-owned luxury cars. When you’re ready to take the next step, our finance staff will be standing by to provide pressure-free financing and leasing options for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 3,173 reviews
July 17, 2019
Customer service Excellent costumer service.I did not feel rushed and everything was explained to me.This was my 5th car from Autohaus and I would not come again if I Excellent costumer service.I did not feel rushed and everything was explained to me.This was my 5th car from Autohaus and I would not come again if I did not get polite and courteous.service. You need me.I do not need you.Remember this. More
by MCINNISHJ
Verified Customer
July 16, 2019
Good professional friendly The staff was very interested in helping to solve the problem. Their interest is beyond the “job” it is a dedication and vocation. They take every iss The staff was very interested in helping to solve the problem. Their interest is beyond the “job” it is a dedication and vocation. They take every issue very personally as it is their own car More
by RICH7007
July 16, 2019
replace tire everything went as expected service kept me up to date no real issues satisfied. they even accomodated my request to pick up the car after 4pm on everything went as expected service kept me up to date no real issues satisfied. they even accomodated my request to pick up the car after 4pm on saturday More
by IGORB
July 16, 2019
Great Experience; Great Team! Team was very professional, responsive, proactive communicating and transparent in all our interactions. Team acted with integrity throughout the pro Team was very professional, responsive, proactive communicating and transparent in all our interactions. Team acted with integrity throughout the process. Very refreshing. Thank you I love the ride! More
by G Wagon !
Employees Worked With
Nick Gioulos, Nicholas Maniatis
July 15, 2019
Thank God for Kevin James. Took three calls to accomplish my goal. Two to Service Center - no help. Called Kevin James, my salesman, who explained what an auxiliary battery Took three calls to accomplish my goal. Two to Service Center - no help. Called Kevin James, my salesman, who explained what an auxiliary battery does and set up an appointment with the Service Department to replace.. Prem, as always, handled service promptly, with no problem. Next time, when I phone for service, I will ask for Prem and not bother the salesman and save myself aggravation. . More
by GERRRED
Employees Worked With
Not certain of the name of the lady in service I spoke with on the phone, but it wasn't Cindi., Kevin James, Prem Parikh
July 14, 2019
Best Service Ever!!! THANK YOU MICHAEL KOURY for making the sales process of the 2020 GLE as easy as ever, we really appreciate your professionalism and attention to detai THANK YOU MICHAEL KOURY for making the sales process of the 2020 GLE as easy as ever, we really appreciate your professionalism and attention to detail, and THANK YOU MIKE MESIC for the quick finance process. We took the car for a service for a very minor issue and Peter Benyamin took care of it right away. He provided a new courtesy car and kept giving us continuous updates on the work done on our car. We could not be happier with the timely service. When the car was returned to us Peter B had it detailed and washed thoroughly and it looked brand new and shiny. THANK YOU so much Peter and all the employees who worked on our car. We really APPRECIATE WHAT YOU HAVE DONE FOR US. THANK YOU AGAIN!! With Best Regards Savio Mathew More
by SAVIO27M
Employees Worked With
Mike Mesic, Michael Koury, Peter Benyamin
July 13, 2019
No surprise here. Ken Dunaway, gives new meaning to "customer satisfaction"...he makes certain to explain any and all work that needs to be done and I never feel pressu Ken Dunaway, gives new meaning to "customer satisfaction"...he makes certain to explain any and all work that needs to be done and I never feel pressured to do more than is necessary at the time. I appreciate that he is thorough and is always pleasant. There is never a time that I don't feel like I am receiving personal service. More
by LF9226
Employees Worked With
July 11, 2019
Excellent attention to details and treated me as a VIP As always I was given excellent personal attention. Quick service. Ken was ready for me the moment I arrived. Highly reccommend the service department As always I was given excellent personal attention. Quick service. Ken was ready for me the moment I arrived. Highly reccommend the service department, you will not be disappointed. More
by DR2
Employees Worked With
July 11, 2019
Excellence and Ease The service department at Autohaus is Superior! I’ve been in other local Mercedes dealerships and two things consistently happen. No one is available The service department at Autohaus is Superior! I’ve been in other local Mercedes dealerships and two things consistently happen. No one is available to Check you in and no one keeps you informed as to how long service will take. I own a Sprinter purchased at another Mercedes dealership because Autohaus does not sell them and it’s been there over 50 days without an adequate explanation for the delay. I’ve been there on occasions where no one is available to check you in foe 20 to 30 minutes. Autohaus has the customer service you expect from a Mercedes dealership everyone is pleasant, no issues with service for over 5 years now. Highly recommend! More
by atease2day
Employees Worked With
Other Employees :
Car greeter all of them Car wash guys too
July 10, 2019
I brought in my E250 because the check engine light was on It took from Wed 7/3 to Monday 7/8 to have my cars sensors changed and thecar road tested. On the plusside the car was delivered to the restaurant we It took from Wed 7/3 to Monday 7/8 to have my cars sensors changed and thecar road tested. On the plusside the car was delivered to the restaurant we were at, as we were going back to ew York Tuesday morning. More
by ELAYNEFED
