Autohaus of Peoria

This dealership was a breath of fresh air. Not pushy, not slow and no xx. Lou was great to work with and we will recommend our friends! slow and no xx. Lou was great to work with and we will recommend our friends! More

As you all know, I have a VW Jetta. That I bought in 2008 from Suds in Peoria,IL. As many if you also know, Suds was a terribly ran company and eventually sold their Peoria location. One month after I bought from Suds in Peoria,IL. As many if you also know, Suds was a terribly ran company and eventually sold their Peoria location. One month after I bought my car the horn quit working, which Suds told me was normal. I was annoyed, but I decided to wait and bring it up at my oil change. Luckily a better mechanic looked at my car at that appointment and fixed it for me. Of course when I mentioned it, it was like I had never said anything before and it just always worked. Next major issue (there has been several but I'm only covering the bigger ones). My brakes would occasionally not work, the pedal would go all the way to the floor, need pumped, then finally engage. It was heart dropping every time! I took my car in several times and always heard the usual "it's supposed to be like that". Then finally a couple YEARS later Autohaus bought Suds, and I was hopeful for change. Still no results. Then a year or more later they finally figured out it was the master cylinder that needed replaced. After replacing it the brakes got extremely soft, so we took it to the dealership. We got a phone call saying the whole thing needed redone for about $1,400. Then an hour later got another call saying it would only be $150 for the brakes being bled twice. Before this mixup I had taken my car in for the oil change and when I got dropped off to pick it up the service guy told me he couldn't find my car, he walked around the parking lot with my keys bleeping the alarm for 20 minutes while I sat in the curb. Then he finally drives up with my car and tells me another employee hit my car with a black Audi in the service garage and they washed it to find the damage they did. The newest cluster was the week before j left for CO, they ordered a part for me so they could have the car done by 11:00 Wed. Tim the service manager offered to call if the part was not going to be there in time to have the car done. I didn't hear anything all night then Wednesday at 10:00 I called VW the truck wasn't there yet. Where I work, when a delivery truck isn't there in time to be ready for an appt. we call. So a 2 hr. repair, I would have been calling at 9:00 to let the person know the product wouldn't be ready by 11:00. Only makes sense. Nope that didn't happen. I had to take my husband's new vehicle across country to make it to my job interview on Friday. My car wasn't repaired fully until today. VW as a whole has been an awful experience and product. I will never buy another VW again my car has been serviced 20 times since I bought it. It only needs yearly oil changes so it should only need serviced 5 times in 5 years, not 20! VW has cute vehicles, cute commercials, terrible products, and terrible dealers. Don't buy into the hype. Stay away from this lack luster brand. Now get this because I tell the truth about my experience with the dealership online they say autohaus and Volkswagen won't help with the cost of my repairs. Hey yeah continuing to give me terrible customer service is a good idea. That will stop me from further posting things online. More