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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,232 Reviews

2,232 Reviews of Autohaus BMW - Service Center

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September 25, 2020

Extremely helpful, knowledgeable. Always pleasant and responsive! Good service and timely. Great car. Show room is always clean and they all wear their masks during this difficult time. More

by Debbie.midgley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Midgley, Linda Schaefer
Sep 29, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate that, as we are all trying to keep our customers and ourselves safe during these difficult times! Thank you for choosing Autohaus BMW, we look for ward to seeing you next time!

September 24, 2020

Great place been going for 30+ years / Mike Crader is the best...my 2016 650i Conv (16k mikes) in for routine service... this is where it falls out! Oil Change was $518!!!!!!! It’s truly an outrage... LABOR More

by ian
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your review, Ian. Your $518 service visit was not for just an oil change, it was for an oil change, 2 engine air filter replacements and a brake fluid service that you authorized. We have certified BMW technicians and use only Genuine BMW parts and Mike will miss seeing you. Thank you and good luck, sir.

September 24, 2020

Excellent service Chris went above and beyond to get my car in and a tire replaced Thank you best regards Phil Gumpert 2018 650I BMW More

by Rockg930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

September 24, 2020

Autohaus BMW has the best costumer service and auto service, I’m always waited on within a timely manner and always feel welcome while my car is being serviced. More

by Deborahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Schaefer, Joe Bauer
Sep 29, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

September 22, 2020

Autohaus is always prompt with their procedures and processes, welcoming and on-the-ball with service. Bonus points for their professional handling of sterilization and mask wearing policies. Even maki More

by Dave Fey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Burjoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Midgley
Sep 29, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate that, as we are all trying to keep our customers and ourselves safe during these difficult times! Thank you for choosing Autohaus BMW, stay safe and see you next time!

September 21, 2020

Nothing but great things to say about Autohaus & Patti Kupfer. They continue to be my go-to BMW shop. Patti is fantastic at keeping in touch, following thru, and keeping you up-to-date while waiting for y More

by Ginsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

September 18, 2020

Patti Kupfer and the staff at Autohaus BMW provide excellent service. Highly recommend this dealership for servicing your BMW. We’ve owned our current car for 2.5 years and wouldn’t go anywhere else. More

by jhsmayden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

September 18, 2020

Ty Ancona goes all out to make my service experience superb. I called him at the last minute for a service need and he immediately worked me in with no hassle. More

by dougo1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

September 18, 2020

I was sadly disappointed with one of your your employees. He checked me in, and told me to have a seat. After at least thirty minutes, I finally went outside to where I was checked in, and spoke to him. He a More

by cobalt
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your recent Service review. We appreciate your understanding and acceptance of our Service Greeters apology for the additional wait time.

September 17, 2020

The service associate was phenomenal. Ethan gets 10 stars. I would definitely recommend them to family and friends. Here is your 25 word minimum. Painful. More

by CBK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

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