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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,010 Reviews

2,010 Reviews of Autohaus BMW - Service Center

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May 06, 2020

Efficient and friendly at the service department . I have worked with Patti, Chris, and Ty. They have always been responsive and try to get anything resolved in short order. More

by Autohaus Service
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate your business and are happy our Service Team members are being efficient and friendly with you.

May 06, 2020

No better dealership than Autohaus I have never encountered a more knowledgeable staff of mechanics and dedicated personnel always ready to help any and all clients of Autohaus. The wai More

by Soteloavila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Richards, Mike Crader
May 17, 2020 -

Autohaus BMW responded

Thank you so much for this remarkable review! Your words are truly appreciated and we are humbled by them.

May 04, 2020

Excellent service as always! Friendly and professional and very knowledgeable and did great job exploring my options. Finished car early so I could have it for the weekend. More

by bobkarn
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Linda Schaefer, Ethan Krysiak, Amanda Suraci
May 14, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We are happy we could get everything done on time for the weekend. Continue to stay safe and see you next time!

April 29, 2020

Excellent service from appointment to executing the issue. Superior follow up and explanation of what’s going on with your vehicle. And always suggestive selling. More

by StacyYH
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Schaefer, Ethan Krysiak, Pam Eppers
May 13, 2020 -

Autohaus BMW responded

Thank you for the excellent Service review! We appreciate it very much. Stay safe and see you next time!

April 28, 2020

Service closed, due to corona restrictions but got car in for oil change. Do it yourself drop off and pick up. Mechanic called when done. Thanks More

by Happi
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanic, Linda Schaefer
May 13, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate your patience and cooperation, things will get back to normal soon.

April 22, 2020

Good service especially all things considered with the stay-at-home orders. Car was quickly serviced and I was kept updated throughout the entire process More

by Eddie.trigo
Recommend Dealer
Yes
Employees Worked With
Victor Richards
May 13, 2020 -

Autohaus BMW responded

Thank you, Eddie, for this nice review! We are glad that we were able to take in your vehicle for service and get you back on the road quickly during that time. Take care, see you next time!

April 14, 2020

I had the best experience at Autohaus when they helped me so very much restoring our 2013 X5M - they are truly wonderfully helpful and professional More

by Chunze
Recommend Dealer
Yes
Employees Worked With
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Richards, Ethan Krysiak
May 13, 2020 -

Autohaus BMW responded

Thank you for this awesome 5-star review! It's always a pleasure to help restore a BMW back to life. We appreciate the opportunity and hope you have many happy miles ahead.

April 13, 2020

Cost me $500 3 years after initial repair was not done correctly after 4-5 tries. Dealer tries, just struggles to do the right thing. More

by oclv5200
Recommend Dealer
No
Employees Worked With
Patti Kupfer
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2020 -

Autohaus BMW responded

Thank you for your review. We are not sure what you are referring to, since we do not have your name on this review, but we have very high standards and experienced technicians and staff. We assure you that we do know what we are doing and have been doing so for 50 years. Please contact Pam Eppers, our General Manager, at 314-727-8870 to discuss further. Thank you.

April 03, 2020

Autohaus BMW is an amazing dealership, from their sales staff, management to service. All the way through. Linda in service is one of a kind! Service is what keeps people coming back to any dealership a More

by py.hartman
Recommend Dealer
Yes
Employees Worked With
Joe Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda Schaefer
May 13, 2020 -

Autohaus BMW responded

Thank you so much for this amazing review! We appreciate you and your kind words. We think Linda is awesome too! Stay safe and let us know if you need anything.

April 03, 2020

Ty Ancona is the reason we chose Autohaus BMW. He is knowledgeable about BMW vehicles. His attention to details for service needs is second to none. We feel confident in Ty’s ability to take good care o More

by jjesell1
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
May 13, 2020 -

Autohaus BMW responded

Thank you for the wonderful BMW Service review! We appreciate you letting us know how good Ty took care of you and your BMW 750i. Take care and see you next time!

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