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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,010 Reviews

2,010 Reviews of Autohaus BMW - Service Center

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May 14, 2020

Great experience and felt very comfortable being at the dealership with the new social distancing procedures in place. Patty and the team are wonderful and provide world class customer service. More

by davel
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review, Dave! It is good to hear that you felt comfortable at our dealership during this time, we are trying very hard and we will continue to try to provide the best experience possible.

May 14, 2020

Autohaus always gives first class service. I drive an extra 20 minutes past another dealer to avail myself of their service. They are honest and take very good care of my BMW. I strongly recommend them. More

by m158977
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Autohaus BMW responded

Thank you so much for your 5-star review and high recommendation! It means the world to us!

May 14, 2020

Great experience, excellent communication on what needed to take place and when my vehicle will be ready. Definitely will continue to use them for future service. More

by ADWatson
Recommend Dealer
Yes
Employees Worked With
Tyler Ancona
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate hearing about your Service experience and look forward to the next time we can be of service.

May 12, 2020

Linda is fabulous! I love working with her as she has my best interest at heart! I have been a BMW customer since 1992 and Autohaus’ service is the best! Ann More

by Ann L
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review, Ann! We are so happy that you and Linda have a good relationship. We appreciate you very much!

May 12, 2020

Autohaus is always exceptional, even in these challenging times. Great service, great quality. I appreciate how careful they are regarding health and safety for customers and staff. More

by MLD IN STL
Recommend Dealer
Yes
Employees Worked With
Marquise is always excellent. , Linda Schaefer
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! It is challenging times and we are very happy to keep providing a very safe and healthy workplace for our staff and customers. As long as it takes:)

May 12, 2020

Phenomenal service and staff! Each visit is an outstanding experience. Linda is very personable and professional. I would highly recommend Autohaus for services and sales to everybody. More

by Kayla
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review, Kayla! We appreciate your kind words regarding your Service Advisor, Linda, and your high recommendation. It means a lot to us!

May 11, 2020

Chris has always been a five star guy! He said I would have my car back in an hour and a half and that’s when I got it. More

by JDWOO99
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Autohaus BMW responded

Thank you for the 5-star Service review! Stay safe!

May 10, 2020

I wouldn’t take my car anywhere else. The customer service is above and beyond. Thanks Chris C for making it happen. I always feel safe after leaving the dealership More

by jypsycat
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate hearing such good things about Chris and your service visit!

May 07, 2020

They’re great, Patti was super polite and professional. I wish car was vacuumed more thoroughly, but all in all had a good experience with the service. More

by Vishal Chinthakunta
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We were shorter staffed than usual during the time of your visit, but let Patti know next time so she can ask to get it extra clean and vacuumed for you. Sorry about that.

May 06, 2020

In for a tire replacement. The service person told me she did not see a light on indicating that I had a low tire. I had been dealing with filling my tire for over a month. I reported this to the service man More

by Kshannon
Recommend Dealer
No
Employees Worked With
Amanda Suraci
Jun 24, 2020 -

Autohaus BMW responded

We are very sorry to hear this happened. We hope your tire issue has been corrected now. If not, please contact Pam Eppers, our General Manager, at 314-727-8870. Thank you.

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