Autohaus BMW - Service Center

I drove my BMW from California and my gear shifter malfunctioned at the absolute worst timing, I was stranded in St. Louis, MO. I had no idea what was causing my gear shifter to stick in park, so I lo malfunctioned at the absolute worst timing, I was stranded in St. Louis, MO. I had no idea what was causing my gear shifter to stick in park, so I looked up the biggest dealer in MO and Autohaus BMW came up, had my car towed there and caught a flight back to CA. Ethan in the service department contacted me right at 7am and introduced himself to me and told me me exactly what was wrong with my car. He went above and beyond to get me a new GSW control model which was difficult to locate because of how new the car was, especially on such short notice. I had already booked a auto transport company to pick up my car 72 hrs later so I can have my car shipped from MO to CA. Ethan did an amazing job getting the shifter module in and programmed in such a time crunch. Right when the auto transport company arrived he had just finished getting the paperwork ready and car washed. Ethan is by far the most courteous service advisor I’ve ever dealt with over my 20 years of dealing with BMW service advisors. I wish more Service advisors were as wonderful as he was. 1000% of 10!!! Excellent work More

Ty is personable and professional. He helped me by giving me all the information I needed to get the towing I needed with BMW Roadside assistance. Then, he followed up with me just the right amount to keep m me all the information I needed to get the towing I needed with BMW Roadside assistance. Then, he followed up with me just the right amount to keep me informed of the service performed and options for picking up the car. Thanks Ty! More

I have never had a bad experience at autohaus bmw. I purchased my car there, as well as get it serviced there and plan to do so in the future. purchased my car there, as well as get it serviced there and plan to do so in the future. More

Chris Clem was an exceptional service rep. He took care of my needs with courtesy and accuracy. Even though he was not scheduled to handle my appointment..he remained flexible and professional. of my needs with courtesy and accuracy. Even though he was not scheduled to handle my appointment..he remained flexible and professional. More

Prompt, polite, professional. Autohaus from sales to service to parts has always treated me with courtesy. My wife son and myself have been satisfied. Recommended. service to parts has always treated me with courtesy. My wife son and myself have been satisfied. Recommended. More

Mike and the group at Autohaus always do a great job, but I was even more impressed during my recent service visit. I was a little concerned about coming in due to the pandemic, but everyone there, includin I was even more impressed during my recent service visit. I was a little concerned about coming in due to the pandemic, but everyone there, including the staff upstairs who probably have no client contact, were wearing face masks and taking appropriate precautions. My car was a dirty mess because I've been hesitant to take it to the car wash and assumed they would wash the outside at best - but no, it was vacuumed just like always and the steering wheel was covered in shrink wrap so they could move the car around and I could tear it off when I got in. Great job guys! More

I have always had a good experience when getting my car serviced at this business. I have used this business for over 6 years, and would recommend their service department. serviced at this business. I have used this business for over 6 years, and would recommend their service department. More

Top notch service as always. Chris Clem does an excellent job explaining the service issue at hand, what the repair entails and the cost associated with the repair. He is also very responsive to emails and p job explaining the service issue at hand, what the repair entails and the cost associated with the repair. He is also very responsive to emails and phone calls. More

Great experience as always. The service was completed in a timely fashion. Very helpful associates. Very clean service area. Look forward to coming back next time. a timely fashion. Very helpful associates. Very clean service area. Look forward to coming back next time. More

Received great service from Mike when I had an issue with a tire and wheel. Mike took over the process and even worked with my insurance company to expedite the process.Thanks Mike! I have had similar pleasa a tire and wheel. Mike took over the process and even worked with my insurance company to expedite the process.Thanks Mike! I have had similar pleasant experiences with Patti in the service department as well. In addition Renard in sales is the best. He has worked with us on five cars. Steve Fahrig More