Autohaus BMW - Service Center

Beware! Unethical accounting practices here! They made a huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. The comptroller was talking in a very nasty, condescending, and rude way to me so I called back yesterday to speak with the general manager Pam. Pam told me that she would look into giving me a discount on my service for the inconvenience, but would call me back Thursday morning (today) before anything happened. Pam never called back. Instead, I get a callback today from the nasty comptroller lady, not Pam. The comptroller lady (I think her name was Eleanor or Heather) was furious because she went to double-charge my card today and my bank didn't honor it. I told her that I usually keep my cards locked and I was waiting to hear back from Pam in the morning with the final total, who did not honor her word or bother to call me back. The comptroller lady then gets agitated and starts raising her voice and threatening that I have to unlock my card. I told her to stop speaking to me that way. I told her that they had made the mistake, not me, so do not speak to me in that manner. I told her that Pam was working on a discount and said that she would call me back with an update on the total charge. The comptroller lady claimed that she heard of no such discount from Pam. I directed the comptroller lady, to speak with the General Manager, Pam, so that they could get on the same page, then call me back when they have gotten their info straightened out. Pam or the nasty comptroller lady never called me back. Instead, they decided to CALL THE POLICE ON ME! They made FALSE STATEMENTS TO THE POLICE claiming that they couldn’t get in contact with me. I told the police the truth along with my documentation. Pam or the comptroller lady have still not called me back. I’m still trying to finish work and deal with this headache. SAVE YOURSELF AND AVOID THIS PLACE. If they did this to me, imagine what they would do to you and your money, and the stress that it would put on your family. No integrity, respect, or courtesy at this place. Take your money elsewhere, I know I will. More

The Autohaus team is fantastic. I highly recommend the sales and service folks. And the new showroom/amenities are just wonderful. If you have a BMW or want a BMW — Autohaus is the place. A+ sales and service folks. And the new showroom/amenities are just wonderful. If you have a BMW or want a BMW — Autohaus is the place. A+ More

The Service was great, efficient, and through. The courtesy of staff checking in was poor and the service guy assigned to me was just okay. courtesy of staff checking in was poor and the service guy assigned to me was just okay. More

Phenomenal job all around. Excellent service each time we come in. We purchased in August with the help of Jens and he was very informative, accommodating, and responsive without any pressure to buy. Ch we come in. We purchased in August with the help of Jens and he was very informative, accommodating, and responsive without any pressure to buy. Chris serviced the vehicle and did a great job. Brad showed us an X5 while we waited for the service to be performed and was awesome. Highly recommend this dealership! We will buy from them again...maybe an X5 sooner than later? More

The dealer is professional and customer service frendly. Getting a loaner car is always very helpful. My representative is always super helpful which is greatg4 Getting a loaner car is always very helpful. My representative is always super helpful which is greatg4 More

I bought my 2018 X1 from Autohaus BMW 2 1/2 years ago, and have had the good fortune to have Patti Kupfer as my Service Advisor at least twice. Patti is pleasant, professional, and knowledgeable, and I re and have had the good fortune to have Patti Kupfer as my Service Advisor at least twice. Patti is pleasant, professional, and knowledgeable, and I recommend her without hesitation. More

Is Absolutely great place and service outstanding such clean place nice sitting aria I really enjoyed been there my car was done fast and definitely will Recommend! clean place nice sitting aria I really enjoyed been there my car was done fast and definitely will Recommend! More

It’s been great doing business with Autohaus BMW. From leasing my BMW X4M to getting it serviced by the Autohaus service professionals. My experience has been second to none. leasing my BMW X4M to getting it serviced by the Autohaus service professionals. My experience has been second to none. More

Nice facility. Friendly staff. They finished on time and Nice facility. Friendly staff. They finished on time and at the quoted price. I didn’t get a loaner this time because replacing and registering my ba Nice facility. Friendly staff. They finished on time and at the quoted price. I didn’t get a loaner this time because replacing and registering my battery only took an hour, but in the past they are loaners are nice, clean and low mileage. More

Really friendly team. Worked through a couple of issues and did a thorough job of finding other problems I wasn’t aware of! Linda kept me updated and provided explanations of what needed addressed. I was a and did a thorough job of finding other problems I wasn’t aware of! Linda kept me updated and provided explanations of what needed addressed. I was also provided a loaner car for the time my car was being serviced. More