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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,155 Reviews

2,155 Reviews of Autohaus BMW - Service Center

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November 16, 2020

Great service and care. Thank you Ty for all you did to make the experience easy. Always a pleasure. The loaner and new waiting room first class. More

by Grust
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

November 16, 2020

Service department personnel were very helpful in addressing the issue, scheduling and performing the repair in a very timely manner. All individuals involved were terrific More

by Sakos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 16, 2020

My problem was resolved though the work of Linda Schaefer in the customer service center. She went beyond the customary help to make sure my vehicle was repaired. More

by rcstojeba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 20, 2020 -

Autohaus BMW responded

Thank you for the review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. We appreciate any feedback you have for us. Linda is one of the best! Thank you for choosing Autohaus!

November 16, 2020

We are happy with the service provided, Ethan is great when explaining what will be done in the service visit. I would totally recommend him! More

by Kenia Pianetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Nov 20, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 16, 2020

I want to thank Patti and the entire service dept at Autohaus. I had an issue that required a complete engine replacement. As my vehicle was out of warranty and BMW USA offered no assistance this was More

by sconstantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Patti is true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

November 15, 2020

I have nothing to write about the dealership. Service is always the same for every service visit. I love my 328 xdrive it's the ultimate driving machine. More

by cobaltusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Ancona
Nov 16, 2020 -

Autohaus BMW responded

Thank you for your review. I'm so surprised by your remarks on our customer service, friendliness and overall experience. We regularly receive the highest ratings in those areas. We are so sorry and will address this promptly with the Service Staff. Please call our General Manager, Pam Eppers, at 314-727-8870, if you would like to discuss this further. Thank you for letting us know. Take care and stay well!

November 13, 2020

Took my car in for an airbag recall, and had some maintenance done as well. Great experience from start to finish. Extra shout for Ty staying on top of it all and in touch throughout. I'll be back More

by MyBimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak, Ty Ancona
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 13, 2020

Linda is always great to deal with, she always makes service as easy as possible for me. AutoHaus is the only dealership I will ever go to for my BMW needs. More

by TTroutJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 12, 2020

My service appointment was for routine maintenance. Linda saw me on time, explained what my car required, and offered me a loaner even though my service took approximately 1 1/2 hours. I chose to wai More

by SuzieW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 14, 2020 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Linda is a true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

November 12, 2020

Service was fast , waiting area was excellent, service writer was very courteous and friendly Will definitely send all my freinds to this dealership and I look forward to any other service More

by J.syrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

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