Autohaus BMW - Service Center

Concierge of dealers! Felt very valued as a customer. Really appreciate the convenience of being provided a loaner comparable to the vehicle you own. Service process is almost seamless. Really appreciate the convenience of being provided a loaner comparable to the vehicle you own. Service process is almost seamless. More

Linda always makes getting my car serviced so easy for me. I feel that she is my advocate and provides me the best service advice! me. I feel that she is my advocate and provides me the best service advice! More

Had to wait 30 minutes to meet with service writer. Otherwise efficiently repaired my cars brake system. I was disappointed that they identified a costly necessary repair. Otherwise efficiently repaired my cars brake system. I was disappointed that they identified a costly necessary repair. More

The dealership performed the maintenance on my vehicle very quickly while I waited. The work was performed very well and my car was returned cleaned and washed. The waiting area is first class so the wai very quickly while I waited. The work was performed very well and my car was returned cleaned and washed. The waiting area is first class so the wait time passed very quickly. Chris knows my car and knows what maintenance I need. More

Linda did a great job! She made sure to make sure my car was detailed in every way possible and also make sure I had all my warranty work up to date. She kept me up to date on the service. Loaner was grea was detailed in every way possible and also make sure I had all my warranty work up to date. She kept me up to date on the service. Loaner was great, cashier was helpful and car looked amazing! More

Its obviously a little expensive, it is a BMW dealership. But the professionalism that Ty has is well worth the drive up there. Hands down this guy should get a promotion or raise or something. But the professionalism that Ty has is well worth the drive up there. Hands down this guy should get a promotion or raise or something. More

I always feel well taken care of at Autohaus. Patti is I always feel well taken care of at Autohaus. Patti is the best, the team is solid and everyone remembers me. It makes owning a car as easy as it can I always feel well taken care of at Autohaus. Patti is the best, the team is solid and everyone remembers me. It makes owning a car as easy as it can be More

Service on the car was great 5/5 for that. Service rep not so much. I set an appointment online, and requested a loaner car as an option. I had already been at work, and took time off to drop the car off not so much. I set an appointment online, and requested a loaner car as an option. I had already been at work, and took time off to drop the car off anticipating it was going to be quick as usual. Upon showing up Mike, my service rep, said “we’ll do the oil change, but can’t have a loaner.” Mind you, autohaus in maplewood is only open Monday - Friday, typical working business hours. When asking Mike why I couldn’t have a loaner he said, “well it’s just an oil change, typically about an hour.” After telling Mike that I don’t have time to wait around and fully expected a loaner based off my appointment scheduled, he then responded with “looks like you’re going to have to rescheduled and figure it out.” I then had to call an Uber from autohaus to work. I have been at this location previous times for service, and have always revived a loaner with no problem, not exactly sure what happened this time. More

Awesome customer service. I would definitely use their services again. I loved the way follow the guidelines to prevent the spread of Covid-19. A+ services again. I loved the way follow the guidelines to prevent the spread of Covid-19. A+ More

Great service as always. I was greeted as soon as I arrived and I was in and out in an hour. Mike Crader and Linda Shaeffer and the rest of the service team are always great to see. arrived and I was in and out in an hour. Mike Crader and Linda Shaeffer and the rest of the service team are always great to see. More