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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,010 Reviews

2,010 Reviews of Autohaus BMW - Service Center

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October 06, 2020

Linda Schaefer in Service is AWESOME!! She is an excellent communicator and so friendly! Our cars are always returned fixed, spotless and on time! We continue to use only Autohaus because of her!! More

by Erin R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Linda is one of the best! Thank you for choosing Autohaus!

October 05, 2020

Service was good. Everyone was courteous and professional. I would recommend this dealership to a family, friend, co-workers, etc. Appreciate the customer service very much. More

by Carson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

October 02, 2020

Dropped my car for service to fix the AC system, Chris was fantastic. He called regularly with updates and made sure I understood the issues and my options. More

by Z4 Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

October 01, 2020

Whether it’s for a regular check up or a repair needing done, I wouldn’t go elsewhere - I wouldn’t keep coming back here if I didn’t trust these guys More

by R
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

October 01, 2020

We had our car scheduled for an oil change. Patti greeted me by name upon arrival and promptly took care of the sign for service.. She later called regarding other service issues relating to the car. One wa More

by Bob Fulstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

September 30, 2020

I truly appreciate the timeliness and respectfulness of communication I always get from Autohaus. I’m not treated like I don’t know anything, and my questions and concerns are addressed. More

by Ksteer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

September 30, 2020

Amazing service experience. Issue was resolved quickly and appreciated the use of the M sport loaner in the interim. Service department was one of the main reasons I bought my BMW from Autohaus. More

by PSJordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 07, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

September 27, 2020

Autohaus provides courteous, professional and friendly service. Ms Kupfer was easy to work with and more than helpful regarding the scheduling of the needed work. More

by Tom in Webster Groves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

September 25, 2020

Extremely helpful, knowledgeable. Always pleasant and responsive! Good service and timely. Great car. Show room is always clean and they all wear their masks during this difficult time. More

by Debbie.midgley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Midgley, Linda Schaefer
Sep 29, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate that, as we are all trying to keep our customers and ourselves safe during these difficult times! Thank you for choosing Autohaus BMW, we look for ward to seeing you next time!

September 24, 2020

Great place been going for 30+ years / Mike Crader is the best...my 2016 650i Conv (16k mikes) in for routine service... this is where it falls out! Oil Change was $518!!!!!!! It’s truly an outrage... LABOR More

by ian
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Sep 29, 2020 -

Autohaus BMW responded

Thank you for your review, Ian. Your $518 service visit was not for just an oil change, it was for an oil change, 2 engine air filter replacements and a brake fluid service that you authorized. We have certified BMW technicians and use only Genuine BMW parts and Mike will miss seeing you. Thank you and good luck, sir.

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