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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,010 Reviews

2,010 Reviews of Autohaus BMW - Service Center

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October 21, 2020

Outstanding customer service as usual. Very professional. Communication was great. They set the example for other dealerships to follow. I am usually slow with recommendations but I would recommend them. More

by masonty24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

October 21, 2020

The staff is friendly and professional. Masks are worn by all employees at all times. My car was finished ahead of schedule! I appreciate Autohaus BMW for sanitizing my vehicle before it was returned to me More

by newilliams08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate that, as we are all trying to keep our customers and ourselves safe during these difficult times! Thank you for choosing Autohaus BMW, we look forward to seeing you next time!

October 21, 2020

Autohaus BMW was great as always. Car was serviced quickly and correctly. Great staff and as always Mike was super. Have worked with Autohaus for almost 25 years! More

by Josephnash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

Nov 07, 2020 -

Autohaus BMW responded

Mike is the best! A wonderful asset to our team!

October 21, 2020

Went in for oil change and to fix a head light. $1600 later I still have a headlight out. I feel sad that it will cost another $1000 just to fix my light. More

by derek.lambert007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Krysiak
Nov 12, 2020 -

Autohaus BMW responded

Mr. Lambert, It is unfortunate that the headlight issue may require so much additional cost. You did however, get a good amount of things worked on and fixed with your money spent. Let us know if you need us to proceed with the additional repairs. Thank you and take care!

Nov 12, 2020 -

derek.lambert007 responded

Again... the customer service was good. Ethan was great. $1000 to fix a headlight still feels really high to me. That is just my opinion though.

October 20, 2020

Linda Schaefer is the best service advisor! Trustworthy, honest, helpful, respectful, and she treats me right every time. She is truly the reason I continue to return to Autohaus after my car being out of w More

by buckeyenuts729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Linda is one of the best! Thank you for choosing Autohaus!

October 20, 2020

Would not go anywhere else! Mike in the service dept is great too! Love you all! Linda is the best! Brad was so cool and I'll buy my next BMW from him! More

by Tara Maupin - Klug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Mares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Linda Schaefer
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Brad, Linda, and Mike are some of the best! Thank you for choosing Autohaus!

October 19, 2020

They make it easy. This was my first visit. Made my appointment online, the drop off is easy, they were COVID responsible, and everyone was professional and friendly. More

by m.james.stl
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate that, as we are all trying to keep our customers and ourselves safe during these difficult times! Thank you for choosing Autohaus BMW, we look forward to seeing you next time!

October 17, 2020

Excellent service professional well informed timely appreciative welcoming cute wonderful waiting area clean organized thoughtful respectful mindful resourceful knowledgeable aware accommodating good v More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

October 17, 2020

Mike Crader is awesome always at the top of his game. Makes me feel like I’m part of the family always enjoy speaking with him. Looking forward to see you next visit. Bumped into Bob while on vacation More

by Oneal66@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Dedert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader
Nov 07, 2020 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Mike and Bob are some of the best! Thank you for choosing Autohaus!

October 15, 2020

I have been a customer since 2003. This is my 3rd BMW. Great job! Excellent customer service. State of the art and very clean environment. More

by vnarra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Nov 07, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

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