Autohaus BMW - Service Center

Autohaus and Linda Schaefer never disappoint after many years of doing business with them. Although I am well out of warranty, I always go to them first and they often can accommodate my needs at a fair pr years of doing business with them. Although I am well out of warranty, I always go to them first and they often can accommodate my needs at a fair price. Honestly, there is no one better! More

Great service. They treat you like you’re really important to their business. Mike Crader really treats you like a friend and explains everything to you important to their business. Mike Crader really treats you like a friend and explains everything to you More

Just got service done. Was an absolute fantastic experience as always. Efficient and professional... Clean, helpful, pleasant and get quality work done. This is why we are lifelong customers! Tha experience as always. Efficient and professional... Clean, helpful, pleasant and get quality work done. This is why we are lifelong customers! Thanks Autohaus! More

Brought my X3 to Autohaus for service visit(bought at different dealer). It was a pleasure working with Patti and everyone there. Simple and straightforward. different dealer). It was a pleasure working with Patti and everyone there. Simple and straightforward. More

Phenomenal job all around. Excellent service each time we come in. We purchased in August with the help of Jens and he was very informative, accommodating, and responsive without any pressure to buy. Ch we come in. We purchased in August with the help of Jens and he was very informative, accommodating, and responsive without any pressure to buy. Chris serviced the vehicle and did a great job. Brad showed us an X5 while we waited for the service to be performed and was awesome. Highly recommend this dealership! We will buy from them again...maybe an X5 sooner than later? More

I had a flat right when they were closing - they took very good care of me and hooked me up with a loaner car in less than 10 minutes very good care of me and hooked me up with a loaner car in less than 10 minutes More

Beware! Unethical accounting practices here! They made a huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. huge mistake when charging me. Instead of charging me $2k for repairs, they credited me. Complete incompetence. I had no idea until they called me. The comptroller was talking in a very nasty, condescending, and rude way to me so I called back yesterday to speak with the general manager Pam. Pam told me that she would look into giving me a discount on my service for the inconvenience, but would call me back Thursday morning (today) before anything happened. Pam never called back. Instead, I get a callback today from the nasty comptroller lady, not Pam. The comptroller lady (I think her name was Eleanor or Heather) was furious because she went to double-charge my card today and my bank didn't honor it. I told her that I usually keep my cards locked and I was waiting to hear back from Pam in the morning with the final total, who did not honor her word or bother to call me back. The comptroller lady then gets agitated and starts raising her voice and threatening that I have to unlock my card. I told her to stop speaking to me that way. I told her that they had made the mistake, not me, so do not speak to me in that manner. I told her that Pam was working on a discount and said that she would call me back with an update on the total charge. The comptroller lady claimed that she heard of no such discount from Pam. I directed the comptroller lady, to speak with the General Manager, Pam, so that they could get on the same page, then call me back when they have gotten their info straightened out. Pam or the nasty comptroller lady never called me back. Instead, they decided to CALL THE POLICE ON ME! They made FALSE STATEMENTS TO THE POLICE claiming that they couldn’t get in contact with me. I told the police the truth along with my documentation. Pam or the comptroller lady have still not called me back. I’m still trying to finish work and deal with this headache. SAVE YOURSELF AND AVOID THIS PLACE. If they did this to me, imagine what they would do to you and your money, and the stress that it would put on your family. No integrity, respect, or courtesy at this place. Take your money elsewhere, I know I will. More

The Service was great, efficient, and through. The courtesy of staff checking in was poor and the service guy assigned to me was just okay. courtesy of staff checking in was poor and the service guy assigned to me was just okay. More

The Autohaus team is fantastic. I highly recommend the sales and service folks. And the new showroom/amenities are just wonderful. If you have a BMW or want a BMW — Autohaus is the place. A+ sales and service folks. And the new showroom/amenities are just wonderful. If you have a BMW or want a BMW — Autohaus is the place. A+ More

The dealer is professional and customer service frendly. Getting a loaner car is always very helpful. My representative is always super helpful which is greatg4 Getting a loaner car is always very helpful. My representative is always super helpful which is greatg4 More