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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,010 Reviews

2,010 Reviews of Autohaus BMW - Service Center

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November 15, 2020

I have nothing to write about the dealership. Service is always the same for every service visit. I love my 328 xdrive it's the ultimate driving machine. More

by cobaltusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ty Ancona
Nov 16, 2020 -

Autohaus BMW responded

Thank you for your review. I'm so surprised by your remarks on our customer service, friendliness and overall experience. We regularly receive the highest ratings in those areas. We are so sorry and will address this promptly with the Service Staff. Please call our General Manager, Pam Eppers, at 314-727-8870, if you would like to discuss this further. Thank you for letting us know. Take care and stay well!

November 13, 2020

Took my car in for an airbag recall, and had some maintenance done as well. Great experience from start to finish. Extra shout for Ty staying on top of it all and in touch throughout. I'll be back More

by MyBimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Krysiak, Ty Ancona
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 13, 2020

Linda is always great to deal with, she always makes service as easy as possible for me. AutoHaus is the only dealership I will ever go to for my BMW needs. More

by TTroutJr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 12, 2020

My service appointment was for routine maintenance. Linda saw me on time, explained what my car required, and offered me a loaner even though my service took approximately 1 1/2 hours. I chose to wai More

by SuzieW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 14, 2020 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Linda is a true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

November 12, 2020

Service was fast , waiting area was excellent, service writer was very courteous and friendly Will definitely send all my freinds to this dealership and I look forward to any other service More

by J.syrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 12, 2020

We have been customers of Autohaus since 1983. They have always provided us with quality auto service as well as great customer service. The service department experience is primarily why we continue to buy More

by tomstiffler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader, Gerd Petermann
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 11, 2020

I have been a service customer at Autohaus for several years and they have always been the very top for me. No matter what issue I bring them and sometimes I have brought issues very early or over a week More

by anthony0625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

November 11, 2020

I had an appointment with Chris at 3:00 PM but when I arrived, he was out to lunch. Ty took great care of me! More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Ancona
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

November 11, 2020

Friendly staff and they had my car serviced very quickly. The waiting area is nice with a lot of room to social distance for COVID concerns. More

by OST8Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Nov 14, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate that, as we are all trying to keep our customers and ourselves safe during these difficult times! Thank you for choosing Autohaus BMW, we look forward to seeing you next time!

November 11, 2020

I appreciate the quick turnaround. The location is clean and the Personnel were very curtious and attentive. I also appreciate the fact that you were expecting me. The price was pretty good too. Thx!! More

by Edgarozzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2020 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

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