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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,132 Reviews

2,132 Reviews of Autohaus BMW - Service Center

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February 22, 2022

Just got my spanking brand new 430 I BMW (130 miles as of 2/21/22) and was brought to the shop because the screen said, " low tire", Chris Buie was there to help me figure out what the problem was, He put in More

by Fltntrkn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis Mischeaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renard LaSane
Mar 08, 2022 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

February 17, 2022

Service was terrible. Slow. Disrespectful staff. Unhelpful. Not what it used to be. I’m not sure I want to go back there. More

by debbie_chase
Recommend Dealer
No
Employees Worked With
Woman at the check out desk was particularly awful. They couldn’t find my car. And then they lost the key. I missed work because it was so late , Mike Crader
Mar 09, 2022 -

Autohaus BMW responded

Thank you for letting us know about your recent service experience. We understand that you were upset that your vehicle was not ready before 2 pm. We were particularly busy that day. You checked out at the cashier window at 2:09pm and unfortunately, your key was left in your vehicle in the service drive for you. Apparently, the porter did not communicate that with the cashier staff properly, we have discussed the matter with him and hopefully it will not happen again. The cashier is somewhat new and did not handle the situation to your satisfaction, we have discussed the matter with her, as well. We take this very seriously and we will work harder on training our newer staff more thoroughly. We apologize for your inconvenience. If you would like to discuss this further, please contact our General Manager, Joe Emerson at 314-727-8870. Thank you.

February 11, 2022

Excellent! Patti Kupfer was super and very professional. I highly recommend Autohaus BMW. Keep up the great work! More

by Clothes Horse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

February 10, 2022

Didn’t wash the car, took longer than anticipated for service. Didn’t address one of the major issues More

by Bmwm52019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Prost
Mar 09, 2022 -

Autohaus BMW responded

Thank you for letting us know about your recent service visit. If you could please call our Service Director, Todd Feuerhaken, at 314-727-8870 to discuss this matter and now that the weather is warmer, provide you with a free car wash and discuss the major issues that were not addressed during your visit. Thank you.

February 07, 2022

GREAT SERVICE AND FRIENDLY AGENTS!!! GOT IT ALL DONE WITHOUT ANY HEAD ACHES. TOTALLY RECOMMEND AUTOHAUS BMW. More

by drqueiroz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHANT
Feb 18, 2022 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

January 25, 2022

I have been this place few times already. Everything about this dealership is great. Cheers~ More

by Chunpin.chang
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Forget
Feb 18, 2022 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

January 24, 2022

My Representative (Patty) and the new BMW message system (text message with video report) we’re both outstanding. The work was done promptly and exactly as planned. Price was reasonable for such excellence More

by shause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

January 22, 2022

Scheduling service via their website is super easy. Upon arrival I was greeted promptly and directed to their waiting area. Most welcome was the comfy chairs, Wi-Fi, snacks and beverages. My service was com More

by Libby I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Feb 18, 2022 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

January 18, 2022

I’ve taken my car there for service for the last year and they’ve been amazing. More

by lfschaper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Feb 18, 2022 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

January 17, 2022

Outstanding customer service and great communication feedback regarding vehicle been repaired in a timely manner. Your best work. More

by Lexus#2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2022 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation! We appreciate you and your very kind words. Take care and see you next time!

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