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2,132 Reviews of Autohaus BMW - Service Center
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March 18, 2022
Patti was awesome, I was running late to my appointment so my advisor was with another client. Patti stepped right in and started helping immediately. Got my car in and out even though I missed my appoin so my advisor was with another client. Patti stepped right in and started helping immediately. Got my car in and out even though I missed my appointment by 30 min. Patti was friendly and kept me updated on my car status. More
by BMW lover
Employees Worked With
March 17, 2022
Highly recommend this dealership. We recently had a problem with our CarPlay and pulled in and Larry with the Genius Bar came right out and fixed it in no time. Everyone’s time is pre We recently had a problem with our CarPlay and pulled in and Larry with the Genius Bar came right out and fixed it in no time. Everyone’s time is precious and they recognize this with quick friendly service time and time again. Thank you to Joe Emerson and his team once again for their 5 Star Service!! More
by ccrowell
Employees Worked With
Larry Handel
March 17, 2022
Autohaus BMW is the best! Best in everything. I love their beautiful new showroom. I purchased my first BMW at another dealership and I always felt less than. My Service Advis Best in everything. I love their beautiful new showroom. I purchased my first BMW at another dealership and I always felt less than. My Service Advisor Kyle Roland is the BEST ! The friendliest kindest person I have ever met in his position. I will always return to Autohaus BMW. Keep up the exceptional work. More
by beanmansmama@yahoo.con
Employees Worked With
Kyle Rowland ??????????
March 16, 2022
When I purchased my BMW, I was told (Exact words) certification adds an additional year to the manufacturers warrantee extending it to May 2022. On March 8th I took it in for an oil change and to hav certification adds an additional year to the manufacturers warrantee extending it to May 2022. On March 8th I took it in for an oil change and to have the problem of false notifications to "CHECK COOLANT LEVEL" corrected. Their diagnosis verified that I have been getting these notifications, but they were unable to find the cause. My bill for this visit contained a charge of $82.50 for this service which would have been fully covered under the terms of the original warrantee. When I questioned this charge, I was told the BMW warrantee was not extended, but a service policy was in place that does not cover diagnostics if a repair is not made. So the bottom line is I was charged $82.50 because AutoHaus did nothing to correct a problem that their diagnostics proved did exist. When a vehicle is brought in for warrantee service during the certified period the owner should be advised of the possibility of additional charges and car salespersons should not tell buyers that certification extends the BNW warrantee an additional year. More
by Bimmer Bob
Employees Worked With
David Prost
March 12, 2022
Autohaus provides a beautiful facility and top-notch professionalism and respect for their customers. My recent service appointment was handled very well, with open communication. I continue to trust th professionalism and respect for their customers. My recent service appointment was handled very well, with open communication. I continue to trust the team at Autohaus for my vehicle maintenance needs! More
by JSTL
March 11, 2022
This was an all-around excellent experience at the dealer; my next BMW will be from here. dealer; my next BMW will be from here. More
by mcneily323
Employees Worked With
March 09, 2022
Best Bmw service in St. Louis ! Great customer care and knowledgeable staff that keeps you updated on everything going on with your car ! Louis ! Great customer care and knowledgeable staff that keeps you updated on everything going on with your car ! More
by Jemerson2750
Employees Worked With
March 04, 2022
The service representative are well informed, service was performed on schedule, and the vehicle looked great when picked up. performed on schedule, and the vehicle looked great when picked up. More
by autohauscustomer
Employees Worked With
March 03, 2022
Patty is great. Super professional, always a great partner when it comes to service appointments. Super professional, always a great partner when it comes to service appointments. More
by coping.warship-0a
Employees Worked With
February 24, 2022
Got the job done but the communication was poor. I was told my car would be fixed and ready to go the following day. The next came and never got a call. I had to call 30 minutes before closing and I was told my car would be fixed and ready to go the following day. The next came and never got a call. I had to call 30 minutes before closing and was told it wasn’t ready. In fact, I gad the impression that I’d hadn’t been started Because the guy working on my car has left for the day two hours prior to my calling to check on the car! There were no notes less about my car therefore I couldn’t get when I needed. I was told I didn’t need a loaner car because my car would be finished the next day! But that was not the case and I had no car to drive! I was just disappointed in that type of communication! If it’s not gonna be ready the following day do not tell me it’s going to be ready the following day just be honest! Aside from that the actual worked on the car was great and fine it was just the service! More
by Fhhawk19
Employees Worked With
